Call Router
Tab Options
16
Call Router Installation Guide 03/09
ANI/CallerID Information
Do Phone # Search (exact match)
– Enable this option to perform a database search of the
Phone Number field based on an exact match of the CallerID or, if you are also using Voice
Assistant, of the Phone number or Main number entered at a Voice Script prompt. For more
information about Voice Assistant and this feature, see the
Voice Assistant System
Administrator Guide.
Match First x Digits of Phone Number
– Check this box to perform a search on the first
1-9 digits of a phone number. For example, enable this option when searching for a
specific country code, area code, or office code.
Do Area Code Search
– When this option is enabled, if an exact match of the CallerID
number is not found, then another search will be done to see if the first three digits (the
Area Code) of the CallerID number match an entry in the database.
This option should be enabled, and Area Code entries made into the database, if you want
to route calls based on Area Code alone. This option should be disabled if you do not plan
to make any three-digit entries into the database because each extra search adds time to
the call routing process.
Do Office Code Search
– Like the Area Code search, when this option is enabled, if an
exact match of the ten digit CallerID number is not found, then another search will be done
to see if the first six digits (Area Code + Office Code) of the CallerID match an entry in the
database.
Again, like the Area Code search, if you do not plan to make any six-digit entries into the
database this option should be disabled to speed the search process.
Do Calling Name Search
– When this option is enabled, if none of the number searches
listed above find a match, Call Router will search the Name field for a match.
This option can be useful if the Telephone Company does not send the main listed number
of a calling party but instead sends the actual number of the line selected by the PBX of
the calling party. For a customer that has many lines, this would mean making a separate
entry in the database for each one of that customer’s lines in order for Call Router to work
properly. Instead, you can enable the Name Search and route the call based on the
company name.
In order for a Name Search to create a match, it must find an exact match, so the name of
the calling party must be entered exactly as the Telephone Company is going to send it.
The name is not, however, case sensitive.
Account Information
Do Account # Search
– Although new, incoming calls do not normally have Account Numbers
attached to them, Account Numbers can be attached by the user at any telephone extension
or by Voice Assistant using the appropriate Voice Action Scripts. Therefore, this search option
needs to be enabled if you want to perform a database search of the Account No. field based
on the Account Number added to an incoming phone call.
DID/DNIS Information
Do Called Number Search
– Enable this option to perform a database search of the Phone
Number field based on the DID/DNIS number information received with the incoming call.
Do Routing Table Name Search – When this option is checked, the Call Router searches the
“Called Name” field in its database. If you are not using Call Routing Tables, then this option
can be used to do searches on trunk extension. In this case, you would have to program trunk