5. TROUBLESHOOTING
ENGLISH VERSION EO1-33094
5.2 Possible Problems
E5- 4
5.2 Possible Problems
This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems
Causes
Solutions
1. The Power Cord is disconnected.
1. Plug in the Power Cord.
2. The AC outlet is not functioning
correctly.
2. Test with a power cord from
another electrical appliance.
The printer will not
turn on.
3. The fuse has blown, or the circuit
breaker has tripped.
3. Check the fuse or circuit breaker.
1. The media is not loaded properly.
1. Load the media properly.
⇒
Section 2.3.1
.
The media will not
feed.
2. The printer is in an error condition. 2. Solve the error in the message
display. (See
Section 5.1
for more
detail.)
Pressing the
[FEED]
key in the initial state
results in an error.
A feed was attempted contrary to the
following default conditions.
Sensor type: Feed gap sensor
Printing method: Thermal transfer
Media pitch: 76.2 mm
Change the print condition by using
the printer driver or a print command
so that it corresponds to your printing
conditions. Clear the error state by
pressing the
[RESTART]
key.
1. The media is not loaded properly.
1. Load the media properly.
⇒
Section 2.3.1.
2. The ribbon is not loaded properly.
2. Load the ribbon properly.
⇒
Section 2.3.2
.
3. The print head is not installed
properly.
3. Install the print head properly and
close the Print Head Block.
Nothing is printed on
the media.
4. The combination of the ribbon and
media is not correct.
4. Select an appropriate ribbon for
the media type being used.
1. The combination of the ribbon and
media is not correct.
1. Select an appropriate ribbon for
the media type being used.
The printed image is
blurred.
2. The Print Head is not clean.
2. Clean the print head using the
Print Head Cleaner or a cotton
swab slightly moistened with ethyl
alcohol.
1. The Cutter Cover is not attached
properly.
1. Attach the Cutter Cover properly.
2. The media is jammed in the Cutter. 2. Remove the jammed paper.
⇒
Section 4.1.3
.
The cutter does not
cut.
3. The cutter blade is dirty.
3. Clean the cutter blade.
⇒
Section 4.1.3
.
1. Refer to
Section 7.1
Media
and
change the label.
The Strip Module
does not remove
labels from the
backing paper.
Label stock is too thin or the glue is
too sticky.
2. Set the Pre Peel function to ON.
⇒
Section 2.6.2
.