5. TROUBLESHOOTING
ENGLISH VERSION EO1-33094
5.1 Error Messages
E5- 1
5. TROUBLESHOOTING
This chapter lists the error messages, possible problems, and their solutions.
5.1 Error Messages
Error Messages
Problems/Causes
Solutions
The Print Head Block is opened in
Online mode.
Close the Print Head Block.
HEAD OPEN
Feeding or printing has been
attempted with the Print Head Block
open.
Close the Print Head Block. Then
press the
[RESTART]
key.
COMMS ERROR
A communication error has occurred. Make sure the interface cable is
correctly connected to the printer and
the host and the host is turned on.
1. The media is jammed in the
media path. The media is not fed
smoothly.
1.
Remove the jammed media, and
clean the Platen. Reload the
media correctly. Press the
[RESTART]
key.
⇒
Section 5.3.
2. The media is not loaded properly. 2. Reload the media correctly. Then
press the
[RESTART]
key.
⇒
Section 2.3
.
3. Wrong Media Sensor is selected
for the media being used.
3. Turn the printer off and then on.
Select the Media Sensor for the
media type being used. Resend
the print job.
4. The Black Mark Sensor is not
correctly aligned with the Black
Mark on the media.
4.
Adjust the sensor position, then
press the
[RESTART]
key.
⇒
Section 2.3.1.
5. Size of the loaded media is
different from the programmed
size.
5.
Replace the loaded media with
one that matches the programmed
size, press the
[RESTART]
key, or
turn the printer off and then on,
select a programmed size that
matches the loaded media.
Resend the print job.
PAPER JAM
6. Media sensor has not been
properly calibrated for the media
being used.
6.
Refer to
Section 2.10
to set the
threshold. If this does not solve
the problem, turn off the printer,
and call a TOSHIBA TEC
authorised service representative.
NOTES:
•
If an error is not cleared by pressing the
[RESTART]
key, turn the printer off and then on.
•
After the printer is turned off, all print data in the printer is cleared.
WARNING!
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the
printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative
for assistance.