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Chapter 9: Appendix
Limited Canadian Warranty
for Toshiba Brand DLP
®
Television Models
Toshiba of Canada Limited (“
TCL
”) makes the following limited warranties
to original consumers in Canada.
THESE LIMITED WARRANTIES
EXTEND TO THE ORIGINAL CONSUMER PURCHASER OR ANY
PERSON RECEIVING THIS TOSHIBA BRAND DLP
®
TELEVISION
MODEL (the “TELEVISION(S)” or “Television(s)”) AS A GIFT FROM THE
ORIGINAL CONSUMER PURCHASER AND TO NO OTHER
PURCHASER OR TRANSFEREE.
TELEVISIONS PURCHASED IN CANADA, AND USED ANYWHERE
OUTSIDE OF CANADA INCLUDING, WITHOUT LIMITATION, THE
UNITED STATES AND MEXICO, ARE NOT COVERED BY THESE
WARRANTIES.
TELEVISIONS PURCHASED ANYWHERE OUTSIDE OF CANADA,
INCLUDING, WITHOUT LIMITATION, THE UNITED STATES AND
MEXICO, AND USED IN CANADA, ARE NOT COVERED BY THESE
WARRANTIES.
Limited One (1) Year Warranty on Parts and Labour
Subject to the more limited warranty if the Television is used for any
commercial or business purposes as set out below, TCL warrants the
Television and its parts, excluding the lamp unit, against material defects
in materials or workmanship that result in the Television failing for a period
of one (1) year after the date of original retail purchase.
DURING THIS
PERIOD, TCL WILL, AT TCL'S OPTION, REPAIR OR REPLACE A
DEFECTIVE PART WITH A NEW OR REFURBISHED PART WITHOUT
CHARGE TO YOU FOR PARTS OR LABOR.
During this period, TCL
Television authorized service provider (“
ASP
”) personnel will come to
your home when warranty service is required. Depending on the type of
repair required, the service will either be performed in your home or the
Television will be taken to an ASP for repair and returned to your home at
no cost to you.
IN-HOME SERVICE ONLY APPLIES WITHIN 100
KILOMETERS OF AN ASP. IF YOU ARE NOT WITHIN 100
KILOMETERS OF AN ASP, YOU MUST DELIVER THE ENTIRE
TELEVISION TO AN ASP. YOU MUST PAY FOR ALL
TRANSPORTATION AND INSURANCE CHARGES FOR THE
TELEVISION TO AND FROM THE ASP.
Limited One (1) Year Warranty on the Lamp Unit
TCL warrants the lamp unit in this Television against material defects in
materials or workmanship for a period of one (1) year after the date of
original retail purchase.
DURING THIS PERIOD, TCL WILL, AT TCL'S
OPTION, REPAIR OR REPLACE THE DEFECTIVE LAMP UNIT WITH A
NEW OR REFURBISHED LAMP UNIT WITHOUT CHARGE TO YOU
FOR THE LAMP UNIT. YOU MUST DELIVER THE ENTIRE LAMP UNIT
TO AN ASP. YOU MUST PAY FOR ALL TRANSPORTATION AND
INSURANCE CHARGES FOR THE LAMP UNIT TO AND FROM THE
ASP.
Limited Warranty for Commercial Units
TCL warrants Televisions that are used for any commercial or business
purposes as follows: all parts are warranted against material defects in
materials or workmanship that result in the Television failing for a period of
ninety (90) days after the date of original retail purchase.
DURING THIS
PERIOD, TCL WILL, AT TCL'S OPTION, REPAIR OR REPLACE THE
DEFECTIVE PART WITH A NEW OR REFURBISHED PART WITHOUT
CHARGE TO YOU. ON-SITE SERVICE ONLY APPLIES WITHIN 100
KILOMETERS OF AN ASP. IF YOU ARE NOT WITHIN 100 KILOMETERS
OF AN ASP, YOU MUST DELIVER THE ENTIRE TELEVISION TO AN
ASP. YOU MUST PAY FOR ALL TRANSPORTATION AND INSURANCE
CHARGES FOR THE TELEVISION TO AND FROM THE ASP.
Rental Units
The warranty for Television rental units begins with the date of first rental
or thirty (30) days from the date of shipment to the rental firm, whichever
comes first.
Your Responsibility
THE ABOVE WARRANTIES ARE SUBJECT TO THE FOLLOWING
CONDITIONS:
(1) You must provide your bill of sale or other proof of purchase.
(2) All warranty servicing of this Television must be performed by an ASP.
(3) The warranties from TCL are effective only if the Television is (i)
purchased as new and unopened from TCL or from TCL’s authorized
distributors, dealers or resellers (“
ADR’s
”) and (ii) located/operated
in Canada.
(4) Labour charges for set installation, setup, adjustment of customer
controls, and installation or repair of antenna systems are not covered
by these warranties. Reception problems caused by inadequate
antenna systems are your responsibility.
(5) Warranties extend only to material defects in materials or
workmanship as limited above, and do not extend to:
a) Service, repairs or replacement made necessary by accident,
misuse, abuse, moisture, liquids, dust, dirt, neglect, accident,
damage, 24/7 applications, improper installation, improper
operation, improper cleaning, improper maintenance, normal
wear and tear, or any other external cause or event, act or
omission outside the control of TCL, including fire, theft, acts of
God, alteration, power failures, power surges or power shortages,
lightning, other electrical faults, or repairs, modifications or
replacements by persons other than those authorized by TCL to
service the Television;
b) Replacement of missing, discarded or lost parts, the provision of
retrofits, or preventive maintenance;
c) Repair of damage that is cosmetic only or does not affect the
Television functionality, such as wear and tear, scratches and
dents;
d) Service on Toshiba-branded accessory items (such accessory
items may be covered by their own warranty);
e) Service on third party products or service made necessary by
use of incompatible third party products;
f)
Service made necessary by the simultaneous use of this
Television and connected equipment;
g) Modifications to the Television not approved in writing by TCL,
and service made necessary by the use or installation of non-
Toshiba modifications to the Television;
h) Service of a Television on which the TOSHIBA label or logo, rating
label or serial number have been defaced or removed;
i)
On-site service and repair of the Television; and
j)
Damage to the Television caused by failure to follow the
specifications, User manuals or guides as to usage and/or
storage.
Disclaimer and Limitation of Remedy
TO THE EXTENT NOT PRECLUDED BY LAW, ALL OTHER EXPRESS
AND IMPLIED WARRANTIES, CONDITIONS AND REPRESENTATIONS
FOR THIS TELEVISION, INCLUDING THE IMPLIED WARRANTIES,
CONDITIONS AND REPRESENTATIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED
AND EXCLUDED. IF THE APPLICABLE LAW, STATUTORY OR
OTHERWISE, PRECLUDES THE EXCLUSION OF ANY IMPLIED
WARRANTIES, CONDITIONS AND REPRESENTATIONS THEN SUCH
IMPLIED WARRANTIES, CONDITIONS AND REPRESENTATIONS ARE
OTHERWISE LIMITED IN DURATION TO THE TERM OF THIS
EXPRESS WRITTEN LIMITED WARRANTY. TO THE EXTENT NOT
PRECLUDED BY LAW, STATUTORY OR OTHERWISE, THIS WRITTEN
WARRANTY SUPERCEDES AND SPECIFICALLY DISCLAIMS ANY
OTHER WARRANTY, CONDITION OR REPRESENTATION NOT
STATED IN THIS WARRANTY, WHETHER MADE BY TCL, TOSHIBA
CORPORATION, THEIR AFFILIATES, ADRs AND ASPs AND
WHETHER MADE ORALLY OR IN WRITING (INCLUDING ANY
STATEMENT IN ANY BROCHURE, PRESS RELEASE,
ANNOUNCEMENT, ADVERTISEMENT, POINT OF SALE DISPLAY,
ETC.).
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