Chapter 9: Troubleshooting
72
other device on the network.
Example: IP address 192.168.0.100 and IP
address 192.168.0.101 are different addresses on
the same network.
•
Make sure the TV IP address is on the same
subnet as the networked PC.
Example of proper setup: The PC has the
IP address 192.168.0.100 with the Subnet
mask 255.255.255.0, the TV has the IP
address 192.168.0.101 with the Subnet mask
255.255.255.0; both are on the same subnet.
Example of improper setup: The PC has the
IP address 192.168.1.100 with the Subnet
mask 255.255.255.0, the TV has the IP
address 192.168.0.101 with the Subnet mask
255.255.253.0; they are on different sub-nets.
Unstable network connection
•
When using a wired home-network connection,
unplug the LAN cables, and then reconnect them.
•
When using a wireless home-network connection:
–
Remove AC power from the router and the
television for 1 minute.
•
Reconnect AC power to the router.
•
Reconnect AC power to the television and turn it
ON. After 2 minutes, check connection stability.
–
Connect with LAN cables, if possible, and
check connection stability.
–
Repeat the wireless network setup procedure
and check connection stability.
The DMS name is not displayed
•
The LAN cables, if used, are not connected
properly (
pages 21).
•
The WLAN, if used, is not configured properly.
•
The network setup on the Server is incorrect.
Make sure both the DMS and TV are using the
same network type (DHCP/manual) and have
compatible network settings.
•
Too many DMSs are connected. You cannot
connect more than 32 sharing devices at one time.
•
The DMS is not turned ON.
•
The “server” is not a DMS device.
•
Check the firewall and streaming settings on the
DMS.
Wireless network problems
•
Check that the router/AP (Access point) power is ON.
•
After starting wireless network setup, confirm that
the network is configured properly by performing the
network connection test (
page 59).
•
Check the router/AP’s connection status (
page 57).
•
If the router/AP does not support PBC or WPS,
Easy Setup (PBC) will not work even if the
push-button is pressed.
•
If the available router/AP list is not displayed in
Easy Setup (PIN) or Assisted Setup, the power of
the router/AP may be OFF. Check that it is ON,
and then try re-starting the scan for available
routers/APs.
•
Refer to the router/AP’s instruction manual.
NET TV or Widget problems
•
If the date and time display on the NET TV menu
is wrong, turn off the TV, and turn it on again.
•
NET TV or Widgets may not be immediately
available after turning the TV on while the system
is booting.
•
When NET TV or Widgets doesn’t operate properly (a
message window is displayed when
or
is pressed), do one of the following:
1) Turn off your TV. After 30 seconds, turn it on.
2) Turn off the TV and unplug the power cord.
After 1 minute, plug the power cord in and turn
on the TV.
3) Perform the Reset Yahoo! TV Widgets
procedure (
page 63).
4) Perform the Reset Factory Defaults procedure
(
page 45).
•
Content delivered by NET TV or Widgets are the
responsibility of the Contents Service Provider.
Contact the Service Provider to discuss any
content issues.
Media Player problems
•
Ensure that the devices (Display and Server) are
connected correctly.
•
Incorrect behavior may occur when using a USB
HUB connection.
•
The size of pictures stored in the DMS may be
automatically changed by the DMS and improperly
displayed. This is a result of the DMS.
•
Photo files that were processed and edited using the
PC’s application software may not be viewable.
•
When viewing content that supports two or
more formats the display may select one format
automatically.
•
Copyright protected content stored on the DMS
may not be playable on the display.
•
Content playback stability may be affected by
heavy network traffic.
•
Content originally recorded on a PC may not play
correctly.
•
Set the media sharing of the DMS correctly,
according to the DMS instruction manual.
•
Confirm that the contents of either the DMS or
the USB storage device are in formats that are
supported by this TV (
pages 66, 67, or 68).
•
Depending on the DMS, access may be limited
by the MAC address. Set the server according to
the DMS’s instruction manual. This TV’s MAC
Address can be confirmed in the Network Setup
portion of the User Menu (
page 58).
