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Tone Commander 2260d, Руководство оператора

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Call Answering

Ringing calls are prioritized according to the call type queues that

have been set up by your installer. The next call waiting to be

answered is shown on line 3 of the display – see page 7.

To answer the ringing call shown in the display:

 

a

Press the ANSWER button.

 

If you were connected to a call (call was

displayed on line 1, with no call on line 2), that

call will be placed on hold.

After answering, you may:

•

transfer the call to a station or voice mail system

•

place the call on hold

•

announce the call over a paging system

•

release (disconnect/hang up) the call

2/00

 

Operation

Tone Commander 2260d Attendant’s Guide

        9

Содержание 2260d

Страница 1: ...2 00 front cover 2260d Attendant s Guide...

Страница 2: ...2 00 back cover...

Страница 3: ...ng Calls 10 Call Hold 11 Call Park 13 Call Pickup 14 Automatic Callback 14 Announcing Calls 15 Voice Mail 15 Call Release 16 Call Originating 16 Priority Calls 17 Conference Calls 18 Ring Delays 19 Ad...

Страница 4: ...2 00 ii Tone Commander 2260d Attendant s Guide...

Страница 5: ...layout may be customized by your installer for your installation CALL QUEUING Ringing calls are presented to the console in the order received prioritized by call type or directory number SINGLE BUTT...

Страница 6: ...attendant with diverse information during operation of the console including calling and called party identification call type hold status and the time of day see page 6 Dial Pad used for dialing and...

Страница 7: ...rts most operations Reverts to the previous call state when conditions permit CONF places conference calls CONNECT connects a transferred call to a station DROP removes the last added party from a con...

Страница 8: ...rent network time and date UNPARK retrieves a call that has been parked V MAIL V MAIL 1 2 accesses a voice mail system 2 00 Some features may not be available from your telco central office Contact yo...

Страница 9: ...s after completing an operation or you can manually select the upper stations by pressing the SHIFT button again The light above the button will be on when the lower group of stations is currently sel...

Страница 10: ...is connected to a calling or called party The type of call or call progress information follows the call state Call information displays are described on page 7 Caller identification is displayed nex...

Страница 11: ...is pressed The party you are connected to always appears on the top line Line 3 Ringing Calls The next ringing call is shown in line 3 At the right side of the display is the number of additional call...

Страница 12: ...uring a paging operation for 20 seconds Call Information The type of call is shown in the call information field on lines 1 3 Possible displays include Internal Page Recall All from call fwd all calls...

Страница 13: ...the ringing call shown in the display a Press the ANSWER button If you were connected to a call call was displayed on line 1 with no call on line 2 that call will be placed on hold After answering you...

Страница 14: ...utton was selected press the CANCEL button to cancel dialing Select another DSS button Ringing will be displayed when the called sta tion begins to ring You will hear ringback in the handset If the ca...

Страница 15: ...cept the call press the CONNECT button The calling party will be connected to the called party a If the caller will not accept the call press the CANCEL button to return to the caller or a Press the R...

Страница 16: ...d calls a Press the POLL button when finished The console will return to normal operation To connect the call displayed on line 1 to a call on hold a Press the Hold Loop button for the held call The c...

Страница 17: ...call is parked at the directory number see page 15 To retrieve a parked call a Press the UNPARK button a Press a DSS button or dial the directory number where the call is parked You will be reconnect...

Страница 18: ...Loop button will show CBK When the busy station becomes idle the con sole will ring Line 3 will show a ring callback with the party s identification a Press the ANSWER button The station will be diale...

Страница 19: ...l remain on hold The paged party must dial the console to retrieve an announced call When you answer their call press the Hold Loop button for the calling party then press the CONNECT button to transf...

Страница 20: ...th NXF displayed Call Originating To place an outside call a Press the ORIGINATE button then dial the number with the dial pad The digits entered will appear in the display or a Press an autodial butt...

Страница 21: ...firm tone If you were connected to a call it will move to line 2 of the display a Press the called party s DSS button or dial the call with the dial pad You will hear ringback the called party will he...

Страница 22: ...he CONF button then dial After the party answers press the CONF button again to join all parties a If you need to remove the last party added press the DROP button Press the RELEASE button to remove t...

Страница 23: ...Use ring delays when you want the backup console to ring only when calls have not been answered at the primary console To enable ring delays a Press the RING DLY button The light above the button wil...

Страница 24: ...reset after each call Using a Headset A headset may be used in place of the handset Unplug the handset cord from the jack on the left side of the console and plug the headset into the jack Some heads...

Страница 25: ...ance Main Menu screen A menu is shown on the bottom line of the display Press the Hold Loop button directly below a menu option to select the option Names and numbers are entered with the dial pad To...

Страница 26: ...Menu NAMES programming may be pass word protected see your system administra tor A name number entry screen will be displayed NEXT move to the next name number entry LAST move to the previous name nu...

Страница 27: ...r ABORT to cancel the delete operation ABORT cancel any changes made to the name entry and return to the main NAMES menu DONE save changes made to the name entry and return to the main NAMES menu Use...

Страница 28: ...ed for call origination or call transfer A DSS button on a 120d console may be assigned to this name number entry Press the desired DSS button when the cursor is in the DSS KEY field Press the SHIFT b...

Страница 29: ...a Select EDIT to change the time The time editing screen will be displayed 2 00 MAINTENANCE MAIN MENU NAMES TIME STATS SETUP DIAG EXIT TIME 2 31 TIME EDIT EXIT Note The clock will be automatically sy...

Страница 30: ...elete operation ABORT cancel any changes made to the time setting and return to the main TIME display menu DONE save changes made to the time setting and return to the main TIME display menu Enter the...

Страница 31: ...nsole finish may result A mild glass cleaner sprayed on a soft cloth is sufficient to clean a console Wipe the console face gently to remove fingerprints and surface dirt Although your console is not...

Страница 32: ...2 00 28 Tone Commander 2260d Attendant s Guide...

Страница 33: ...2 00 front cover...

Страница 34: ...2 00 back cover 11609 49th Place West Mukilteo WA 98275 4255 800 524 0024 425 349 1000 Fax 425 349 1010 14 280180 Rev C 2000...

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