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How to Report the Problem
STEP ONE
Record the following information.
Embedding Module Serial No.
Cryo Module Serial No.
Embedding Module Model No.
Cryo Module Model No.
Date of Installation
STEP TWO
Complete the following “Preservice Checklist”
for the particular module that has malfunctioned.
EMBEDDING MODULE
1. Is the power cord plugged in?
Yes
No
2. Is the power switch on the
Yes
No
front panel set to ON?
3. Is the “POWER” indicator lit?
Yes
No
4. Does the proper LED
Yes
No
illuminate when the
MANUAL MODE ON/OFF
key is pressed?
5. Is an error message displayed?
Yes
No
6. Does the LCD display
Yes
No
function?
7. Do keys properly function?
Yes
No
CRYO MODULE
1. Is the cryo module
Yes
No
power cord plugged in?
2. Is the power switch on the front
Yes
No
panel of both Modules set to ON?
3. Are the “POWER” indicators lit?
Yes
No
4. Is the connecting cable linking
Yes
No
both modules inserted properly
at both ends?
5. Does the cooling plate reach
Yes
No
the correct temperature within
15 minutes?
6. If step “5” is NO, what is the
lowest temperature reached?
(record in blank) _______°C
STEP THREE
Call 1-800-725-8723 for help
(U.S. Customers,
only).
If located outside the U.S.,
contact your nearest
Tissue-Tek
®
instrument distributor or representative.
8.2
Revised 07/12/11
SERVICE AND
REPLACEMENT PARTS