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ESC Troubleshooting
ESC TroubleshootingFollow these steps in case of a communications
failure:
1. Confirm hardware connections
2. Confirm software settings
3. Contact TigerStop Customer Support
Confirm Hardware Connections
The first step in troubleshooting almost any type of technical failure is to check the physical
connections. Turn the power off, then trace the path of communication from one end to the
other and ensure that everything is securely in place. This is usually accomplished by
unplugging, then re-plugging, each end of each cable. In this case, the critical cables to check
are:
Serial cable connecting the TigerStop controller to the adapter box.
Ethernet cable connecting the adapter box to the network.
Power cable for the adapter box.
Confirm Software Settings
Review setup procedure in the topic Run Ethernet Device Installer to view the software settings
and correct them if necessary.
Contact TigerStop Customer Support
If you are not successful in correcting the problem, contact TigerStop Customer Service. Our
service technicians are available during regular business hours at our assembly plant in
Vancouver, WA, U.S.A. All incoming service calls and/or email are acknowledged, and most
challenges are resolved, within the same business day.
