Troubleshooting
Tuner conflict resolution
In some cases there may not be enough tuners for all the
functions your recorder is trying to perform, for example
if two recordings are taking place and you try to change
channels, you will see this pop-up menu. If you really wish
to change channels, go to the
Planned Recordings
menu
and cancel the recording. Pressing the
GREEN
button will
take you to the
Planned Recordings
menu.
TV Favourites conflict resolution
Watching live TV may conflict with the requirement to record TV Favourites programmes. This
may occur if you are watching a programme when the TV Favourites programmes start, you
switch on your recorder while TV Favourite programmes are being recorded or you are
watching a TV Favourites programme but then try to change channels.
In the event of a conflict, you will see this pop-up. If you
press the
RED
button, you will continue to record the TV
Favorites programmes.
Your Recorder will remain in override mode for one hour or until it is placed in stand-by.
In the same way, if your recorder is trying to collect TV
listings or TV Favourites information, your recorder will
pop-up this warning. If you press the RED button, you will
continue to collect the required information
.
By overriding this task, your recorder may fail to update the TV listings and as a consequence,
may fail to record TV Favorites programmes.
Loss of Signal
If your recorder can not detect a signal, it will present this icon in the top centre of your
TV screen. Check all connections or refer to Reception problems on the following page.
Reception Problems
When you purchased your DTR, your dealer should have checked your postcode to ensure that you
can receive Digital TV. If you wish to check this yourself, please look on the internet websites:-
www.freeview.co.uk
or
www.dtg.org.uk/consumer.
Once you have established that your area should be able to receive digital TV, there are a few
reasons why you may be experiencing problems.
•
Your current aerial and cabling may not be able to receive all the digital channels
due to its age and condition. Now is the time to renew them. We recommend the use
of CAI “Benchmarked” aerials. Look for the logo.
Always use good quality, double screened aerial cable. e.g. CT100 coaxial cable.
•
In your location the digital channels may be transmitted on different frequencies to your
existing analogue signals and you may need a different type of aerial to receive them. Check
the ‘group’ of your aerial, you may need a ‘wideband’ one.
•
The new digital channels may be transmitted from a new transmitter and if this is the case the
aerial would have to be re-aligned. Alternatively, add a second aerial to your system.
•
If you need to use a mast-head amplifier, make sure that it is a digitally compatible one and
that it is as close to the aerial as possible.
•
In some blocks of flats, filters may be in use that will interfere with digital signals. Consult with
your landlord if you have difficulties.
•
Indoor or window mounted aerials are not recommended, except in areas where the signal is
extremely strong.
•
Your aerial could be too high. Try adjusting the height of the aerial to avoid picking up
unwanted signals from other transmitters.
•
If you live near a road, the passing traffic may cause problems. Try pointing the aerial at an
upward angle over the road, this helps reduce engine interference picked up by the aerial.
•
If you get periodic picture losses, this could be due to electrical interference picked up in your
house. This could be from a central heating thermostat, a fridge/freezer, or any other item with
a motor. Try switching these appliances off temporarily to establish what is causing the
problem. Then replace the problem item.
•
If your aerial comes into your room via an aerial connection point (socket), replace it with a
good quality shielded one. This will help prevent electrical noise entering your aerial.
If you are still having difficulties it’s likely that you may require an aerial upgrade. For help and
advice visit http://www.digitaluk.co.uk/how_do_i_switch/your_aerial.
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Information
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