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Returning an instrument for service
Before returning an instrument for service, back up the run methods and instrument settings, as
described in “Backing up run methods and other settings”
. This practice ensures that if
the service center sends you a replacement instrument, you can restore the run methods and other
settings.
To return an instrument for service:
1.
Contact your local customer care center or technical support group to obtain a copy of the
Certificate of Instrument Decontamination, a service notification, a service call number, and, if
required, packaging.
2.
Decontaminate the instrument.
IMPORTANT!
If the sample block(s) become contaminated with radioactivity, use a commercially
available decontaminant to remove the contamination. If the block(s) cannot be decontaminated,
the instrument cannot be returned for service.
3.
Complete and sign a copy of the Certificate of Instrument Decontamination.
4.
Fax the Certificate of Instrument Decontamination to the customer care center.
5.
Pack the instrument in the provided packaging, without any accessories or power cords. Include a
hard copy of the Certificate of Instrument Decontamination in the box.
Note:
Repairs for instruments without the Certificate of Instrument Decontamination are delayed.
6.
Affix the provided postage to the box, then ship the instrument to the designated facility.
The repair process requires 2 to 3 weeks.
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Veriti
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Thermal Cycler User Guide
85