IonPac CS14 Manual
Doc. No. 034848-10
Page 42 of 54
SECTION 6 - TROUBLESHOOTING GUIDE
The purpose of the Troubleshooting Guide is to help you solve operating problems that may arise while using IonPac CS14
columns. For more information on problems that originate with the Ion Chromatograph (IC) or the suppressor, refer to the
Troubleshooting Guide in the appropriate operator’s manual. If you cannot solve the problem on your own, call the nearest
Dionex Office (see, “Dionex Worldwide Offices”).
Table 8
CS14/CG14 Troubleshooting Summary
Observation
Cause
Action
Reference Section
High
Back Pressure
Unknown Component
Isolate Blockage
6.1.1
Plugged Column Bed Supports
Replace Bed Supports
6.1.2
Plugged System Hardware
Unplug, Replace
Component Manual
High Background
Conductivity
Improper Suppressor
Operation
CSRS Not Suppressing
Check Current
6.5.A, Component Manual
Check “REGEN OUT” Flow
6.5.D, Component Manual
Check for leaks
6.5.B, Component Manual
CAES Not Suppressing
Check Current
Component Manual
CMMS Not Suppressing
Check Regenerant
Component Manual
Check AutoRegen Cartridge
Component Manual
Contamination
Bad Eluents
Remake Eluents
6.2, 6.4
Contaminated Column
Clean Column
6.3, Column Care
Contaminated CSRS, CAES, or
CMMS
Clean Suppressor
6.5, Component Manual
Hardware Operation
Proportioning Valve
Service Valve
Component Manual
Poor Peak Resolution
Poor Efficiency
Large System Void Volumes
Replumb System
6.6.3.C, Component Manual
Sluggish Injection Valve
Service Valve
6.6.3.B, Component Manual
Column Headspace
Replace Column
6.6.1.A
Column Overloading
Reduce Sample Size
6.6.1.C,
3.3.1, 3.3.2
Fronting Peaks
Column Overloading
Reduce Sample Size
6.6.1.C,
3.3.1, 3.3.2
Tailing Peaks
Contaminated CSRS, CAES, or
CMMS
Clean Suppressor
6.5, Component Manual
Short Retention Times
Flow Rate Too Fast
Recalibrate Pump
6.6.2.A
First Peaks Elute Too Fast
Equilibrate to First Eluent
6.6.3.A
Bad Eluents
Remake Eluents
6.6.2.B
Column Contamination
Clean Column
6.6.2.C
Spurious Peaks
Column Contamination
Pretreat Samples
6.3, 6.7.A, 6.7.B,
Sluggish Injection Valve
Service Valve
6.7.C, Component Manual