54
Abuse & Misuse.
Defects or damage that result from:
(a) improper operation, storage, misuse or abuse, accident or neglect, such as
physical damage (cracks, scratches, etc.) to the surface of the product resulting
from misuse;
(b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand,
dirt or the like, extreme heat, or food;
(c) use of the Products or Accessories for commercial purposes or subjecting the
Product or Accessory to abnormal usage or conditions; or
(d) other acts which are not the fault of Telstra or MZGW are excluded from
coverage.
Use of Non-Telstra branded Products and Accessories.
Defects or damage that
result from the use of Non-Telstra branded or certified Products or Accessories
or other peripheral equipment are excluded from coverage.
Unauthorized Service or Modification.
Defects or damages resulting from service,
testing, adjustment, installation, maintenance, alteration, or modification in any
way by someone other than Telstra, MZGW or its authorized service centers, are
excluded from coverage.
Altered Products.
Products or Accessories with:
(a) serial numbers or date tags that have been removed, altered or obliterated;
(b) broken seals or that show evidence of tampering;
(c) mismatched board serial numbers; or
(d) nonconforming or non-Telstra branded housings, or parts, are excluded from
coverage.
Communication Services.
Defects, damages, or the failure of Products or
Accessories due to any communication service or signal you may subscribe to or
use with the Products or Accessories is excluded from coverage.
How to Obtain Warranty Service or Other Information?
To obtain service or information, please contact your local distributor.
You will receive instructions on how to ship the Products or Accessories at your
expense and risk, to a MZGW Authorized Repair Center.
To obtain service, you must include:
(a) the Product or Accessory;
(b) the original proof of purchase (receipt) which includes the date, place and seller
of the Product;
(c) if a warranty card was included in your box, a completed warranty card showing
the serial number of the Product;
(d) a written description of the problem; and, most importantly;
(e) your address and telephone number.
General information
