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16.

Help

Unable to find the device during product set-up

• Check that the power adaptor is securely plugged into the base and mains power

wall socket.

•  Check that the Ethernet cable is securely plugged into the router.
•  Check that the smartphone is connected to the same Wi-Fi network as your router.
•  Reset the Telstra TVC-C device by removing the batteries from the handset and

pressing the RESET button on the base. Wait for around 15 seconds before

connecting it again. Allow up to one minute for the handset and base to

synchronize.

• If these suggestions do not help, try to reset your base from the handset by

selecting

Base Reset

from

Advanced Settings

menu. See page 41.

Phone does not work

• Check that the power adaptor is securely plugged into the base and mains power

wall socket.

• Check that the batteries are inserted correctly in the handset and that the handset

is switched on. Use only approved rechargeable batteries supplied.

• Check that telephone line cord is firmly plugged into the base socket and the

telephone wall jack. Use only the supplied telephone line cord or ensure that the

pin connections are correct when using an existing telephone line cord.

• Check with your telephone service provider for network issues.
• Reset the Telstra TVC-C device by removing the batteries from the handset and

pressing the RESET button on the base. Wait for around 15 seconds before

connecting it again. Allow up to one minute for the handset and base to

synchronize.

• Move the handset and/or base away from other electrical appliances or metal

objects and try again.

• Check that you are not too far from the base.

No dial tone

• Refer to the

Phone does not work

section above.

• If these suggestions do not help, disconnect the telephone line cord and

connect the telephone line cord to another telephone to check that the

telephone line cord is not defective.

• If there is still no dial tone, try another telephone wall jack as the wiring to the

current telephone wall jack may be defective.

Unable to make landline calls

• Refer to the

No dial tone

section above.

• Check that you have dial tone.
• Check that the line is not in use and that there is no ongoing Alexa session on

another handset.

Help

Содержание Voice Control TVC-C

Страница 1: ...Getting to know your Telstra Voice Control Cordless Phone Model TVC C Alexa call Mum...

Страница 2: ...ts chargers with power adaptors and additional rechargeable batteries You will need the following to set up your product An active landline home telephone service connected using the telephone line co...

Страница 3: ...3 Making a call 20 5 3 1 Landline call 20 5 3 2 Alexa to Alexa call 20 5 3 3 Preparatory dialing 21 5 3 4 Speed dialing 21 5 3 5 Dialing from the contacts list 21 5 3 6 Dialing from the calls list 21...

Страница 4: ...2 Predialling a contact 29 8 Caller ID 30 8 1 Missed calls notification 30 8 2 Telstra TVC C calls list 30 8 2 1 View an entry 30 8 2 2 Delete an entry 31 8 2 3 Delete all calls 31 8 3 Alexa to Alexa...

Страница 5: ...0 11 5 Restore handset default settings 40 11 6 Handset version 40 12 Advanced settings 41 12 1 Base settings 41 12 1 1 Change PIN 41 12 1 2 Base version 41 12 1 3 Restore base default settings 41 12...

Страница 6: ...Use only the power adaptor and telephone line cord supplied with the product Note If you are wall mounting your base please refer to the wall mount template on page 55 Handset range The unit has a ran...

Страница 7: ...ommended to complete set up refer to Section 3 1 before you plug the other end of the telephone line cord into the telephone line wall socket 1 2 3 Wi Fi router Base 1 1 Installing the base Note The p...

Страница 8: ...jack into the socket on the rear of the charger Plug the power adaptor into the mains power wall socket Place the handset on the charger to charge Note To maximize battery performance we recommend to...

Страница 9: ...enter the handset ringer volume setting When you have entered the handset ringer volume setting press to increase the handset ringer volume When the phone is ringing press to increase the handset rin...

Страница 10: ...l press and hold to insert a pause P K Earpiece L Right soft key All calls list Clear Back In standby press to enter the all calls list When Clear is displayed on the screen press to delete one charac...

Страница 11: ...your telephone service provider Telstra TVC C handset can notify you when you have new voicemail messages X Missed Call s When you have unread new missed call s X New Message s When you have new answe...

Страница 12: ...a session on a handset When your Telstra TVC C base enters registration mode Red Slow flashing Alexa service is not ready or possible network connectivity issue Green Quick flashing When your Telstra...

Страница 13: ...m the standby screen press Menu The main menu is opened and the display will show the main menu icons 2 Use to scroll through the menu 3 Left softkey press to action the corresponding word prompt show...

Страница 14: ...Number of Rings Calls List2 Missed Calls Received Calls Outgoing Calls Accepted Calls All Calls Contacts View Predial or Press to enter the contacts list 1 2 4 2 Menu map 1 You must have allowed acces...

Страница 15: ...below 4 Tap Setup a new Telstra System and follow the on screen instructions to add your new Telstra TVC C device 5 You will be asked to sign in to Amazon account through the Telstra Voice app If you...

Страница 16: ...n order to use Alexa to Alexa Calling and Messaging on Telstra TVC C devices As part of the sign up process you will be asked to enter and verify your smartphone number and to allow access to your sma...

Страница 17: ...l socket Your Telstra TVC C device is now ready to use Note If the Alexa key is pressed before the set up is complete the screen will display Account error Alexa service is not ready and the handset w...

Страница 18: ...set the date and time manually 4 1 Set the date and time 1 Press Menu scroll to Advanced Settings and press Select 2 Scroll to Date Time and press Select 3 The last set date is displayed Enter the dat...

Страница 19: ...irm is displayed press Yes to confirm or No to cancel 5 2 Using Alexa 1 Press the display will show Alexa listening and a beep will be heard 2 You can then ask Alexa what you need For example Alexa wh...

Страница 20: ...call The Telstra TVC C handset gives you direct access to your smartphone contacts You can now call a contact via your handset using Alexa 1 Press 2 After the beep say for example Call Mum 3 Alexa wil...

Страница 21: ...evant keypad number 1 9 to dial a speed dial contact Note To assign a speed dial number see page 35 5 3 5 Dialing from the contacts list 1 Press to enter the contacts list 2 Scroll or to the entry you...

Страница 22: ...all the phone rings and the phone number or name if stored in the contacts list is displayed 1 Press to answer the call Note the charger you will need to switch Auto answer on see page 35 5 5 Ending a...

Страница 23: ...ng 2 Press Reject to reject the call 3 Press to answer the call 5 11 Making a second call When on an internal or external call you can make a second internal or external call without ending the first...

Страница 24: ...y apply When on an internal or external call you can receive a second internal or external call without ending the first call When the second call comes in you will hear the call waiting tone and the...

Страница 25: ...You can view and unblock a number via the Telstra Voice app 1 Open the Telstra Voice app on your smartphone 2 Tap on Settings 3 Tap on Call Blocking 4 Scroll or to the entry you want to unblock and s...

Страница 26: ...he same time every day weekdays only or weekends only 6 3 Set an Alexa timer 1 Press 2 After the beep say for example Set a timer for 2 minutes 3 To check how much time is left ask Alexa 4 When the ti...

Страница 27: ...e or landline number Call 0 2 0 7 9 4 6 0 1 2 3 Make a call to another compatible Echo and or Alexa device Call Dad s Echo Call Richard s Alexa What s in the news Will it rain this weekend What s the...

Страница 28: ...Audible Audiobooks Go back Stop reading in 30 minutes What audiobooks do I have For more examples go to Things to Try in the Amazon Alexa app Note Certain services are subject to change or withdrawal...

Страница 29: ...contacts are updated ensure both the Telstra Voice and Amazon Alexa contacts lists are regularly refreshed and kept up to date 7 1 Viewing details of a contact 1 Press to enter the contacts list 2 Sc...

Страница 30: ...d to a PBX system caller information may not be available Contact your PBX supplier 8 1 Missed calls notification When you have new missed calls incoming calls that you haven t answered the display sh...

Страница 31: ...press Options 5 Scroll to Delete and press Select The display shows Delete 6 Press Yes to delete or No to cancel 7 Press to return to standby 8 2 3 Delete all calls 1 Press to enter the call list menu...

Страница 32: ...So please leave your message after the tone 1 Press Menu scroll to Answering Machine and press Select 2 Answer Mode is highlighted Press Select 3 Scroll and to On or and press Select 4 Press to return...

Страница 33: ...e In order to use this feature you must first have recorded your own outgoing message 9 3 Number of rings When the answering machine is turned on it answers all incoming calls after the number of ring...

Страница 34: ...n date and time If you do not subscribe to your network provider s caller ID service the handset shows Message Only one handset can access the answering machine at a time During message playback if th...

Страница 35: ...pressing and holding the relevant keypad number 1 9 to add view edit or dial the speed dial information for that key Or enter the speed dial feature via the main menu 10 3 1 Add a speed dial number 1...

Страница 36: ...36 5 Scroll to the number press Clear to delete a digit or press and hold Clear to delete all digits Edit the number if necessary and press Save 6 Press to return to standby Call settings...

Страница 37: ...hen the handset is in standby 11 1 2 Ringtone will be played for each ringtone 1 Press Menu scroll d to Handset Settings and press Select 2 Sounds is highlighted Press Select 3 Scroll to Ringtone and...

Страница 38: ...4 Scroll or to On or and press Select 5 Press to return to standby 11 2 Display 11 2 1 Display contrast 1 Press Menu scroll to Handset Settings and press Select 2 Scroll to Display and press Select 3...

Страница 39: ...eard if the registration is successful The handset is automatically assigned an available handset number If registration is not successful the first time please repeat the process again in case the ba...

Страница 40: ...s and press Select 2 Scroll to Handset Reset and press Select 3 Confirm is displayed Press Yes to confirm or No to cancel Note If you reset the handset settings all the handset settings for that hands...

Страница 41: ...scroll to Advanced Settings and press Select 2 Base Settings is highlighted Press Select 3 Scroll to Base Version and press Select 4 The Firmware and Hardware Versions Serial Number and MAC address w...

Страница 42: ...trusion is set to allowed if a call is in progress a second handset can connect without being invited creating a 3 way call 1 Press Menu scroll to Advanced Settings and press Select 2 Scroll to Line S...

Страница 43: ...o Line Settings and press Select 3 Enter the PIN and press OK 4 Scroll to Country and press Select 5 The default country code is displayed press Clear to delete a digit or press and hold Clear to dele...

Страница 44: ...of range tone Docking tone On Handset name Handset Date time 01 01 2019 00 00 Auto answer Auto hang up On Receiver volume 4 Speaker volume 6 PIN 0000 Intrusion call Not allowed Recall mode Recall 1 1...

Страница 45: ...evice Settings 5 Tap on the Telstra TVC C device you want to de register 6 Tap on Deregister and confirm Your Telstra device will be deregistered from Amazon Alexa account On Telstra Voice app 7 Open...

Страница 46: ...ts and calls information from the Telstra Voice app 1 Open the Telstra Voice app on your smartphone 2 Tap on Settings 3 Tap on Help Support 4 Tap on Delete Telstra Voice account and Confirm to delete...

Страница 47: ...e base socket and the telephone wall jack Use only the supplied telephone line cord or ensure that the pin connections are correct when using an existing telephone line cord Check with your telephone...

Страница 48: ...etwork operator If you subscribe to high speed internet service through your telephone line try installing a DSL Digital Subscriber Line filter between the base and the telephone wall jack This filter...

Страница 49: ...pp For further help you can go to Apple or Google support iOS https getsupport apple com Android https support google com android Unable to open the Telstra Voice app Force close the app Restart your...

Страница 50: ...s as that may result in fire or electric shock Unplug this product from the mains power wall socket before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not...

Страница 51: ...ies may damage the unit Because this phone operates on electricity you should have at least one phone in your home that could operate without electricity in the case the power in your home goes out To...

Страница 52: ...for it please remove any batteries and dispose of them and the product according to your local authority s recycling processes For more information please contact your local authority or the retailer...

Страница 53: ...NNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW Some jurisdictions do not allow the limitation or exclusion of incid...

Страница 54: ...enters are excluded from coverage Altered Products Products or Accessories with a serial numbers or date tags that have been removed altered or obliterated b broken seals or that show evidence of tamp...

Страница 55: ...ill reach the router telephone socket and mains power wall socket 1 Use the following templates to mark the drilling locations 2 To wall mount the base drill two holes in the wall 6 6cm apart horizont...

Страница 56: ...56 4 Slot the holes on the back of the base over the screw heads and gently pull the base down to make sure it is securely in place Wall mounting...

Страница 57: ...telstra com fix crowdsupport telstra com au 13 22 00...

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