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Where a valid claim is made under this Voluntary Product Warranty, we will, at no
cost to you, repair or replace the product within a reasonable time. Subject to your
Statutory Rights, if your claim under this Voluntary Product Warranty is not valid, you
may be charged a fee under this Voluntary Product Warranty for the service and for
any direct costs associated with having the product delivered for service.
To make a claim under this Voluntary Product Warranty, you must provide proof of
purchase and call Telstra T-Box Support on
13 2200
to arrange, at our expense, for a
prepaid return satchel for you to send the product and all the components from the
original purchase. Alternatively, you may return the product and all the components
from the original purchase to a Telstra Shop to make a claim under this Voluntary
Product Warranty.
The benefits conferred by this Voluntary Product Warranty are in addition to other
rights and remedies that are available to you under law, which cannot be excluded.
The processes for this Voluntary Product Warranty in no way limit your rights, which
arise as a result of your Statutory Rights.
This Voluntary Product Warranty is given by:
Telstra Corporation Limited ABN 33 051 775 556
242 Exhibition Street, Melbourne Victoria 3000
1300 136 841
Please direct all correspondence to:
13 2200
Please do not attempt to return your product to the address above.
Statutory Rights
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
For your records
Date of purchase
