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ProBlem
solvinG
Unless you’ve come here out of curiosity, you must be having some trouble with
your T-Box
®
. So hopefully we can get you back on track fairly quickly. We have
selected the most commonly asked questions and provided troubleshooting
advice below. Problem areas include:
• Trouble with using your remote control
• T-Box freezing
• T-Box power issues
• Trouble with BigPond
®
Movies
• Trouble with your account
• Trouble with registering your T-Box
• Trouble with hard drive checks
• Trouble with your internet connection
• Trouble with the program guide
• Trouble with free-to-air channel reception
•Trouble with Multi-record
• Trouble with recording
• Trouble with your picture
• Trouble with Foxtel on T-Box
• Trouble with BigPond TV
If you’re still having trouble after you’ve tried everything here – we feel your pain!
Please give us a call on
13 2200
and we’ll try to work through the issue with you.
troUBle WitH YoUr remote Control PairinG anD ConneCtivitY
My T-Box has stopped responding to the remote control
Restart your T-Box and see if it resolves the problem (refer to the instructions on
restarting your T-Box).
If not, check if the LED on the front of the T-Box flashes when a button on the remote
is pressed. If it doesn’t flash, most likely it’s something to do with your remote.
You can try removing the battery and re-inserting it. However it may be the remote
control’s battery is flat and you’ll need to replace it. Please ensure you replace with
round 3V CR2032 battery/batteries. (Be careful when getting replacement batteries
– there are multiple types of round batteries available at retailers that look similar
to the CR2032 battery).
If the T-Box LED does not flash, it could also be that your remote is not correctly paired
to your T-Box. If you are having trouble pairing your remote go to the next question.
