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I can browse the store but I can’t rent a movie
• You need to sign up to BigPond
®
Movies to rent BigPond Movies on your T-Box
®
•Go into Telstra.com/tboxsetup
and check that your T-Box is:
• linked to your BigPond broadband account and
• linked to a BigPond Movies account.
• You will know that your T-Box is registered and linked to a movies account, as it
will give you the option to unregister the T-Box and unlink your movies account.
You will also see the details of the movies account that has been linked listed
• If your T-Box is not listed as having a linked BigPond Movies account choose
the option to link a BigPond Movies account and follow the on screen instructions
Can I still rent if I don’t have a credit card?
• No, to sign up to BigPond Movies you must provide a credit card to verify your
age. BigPond takes seriously our obligation to protect children and families from
accessing inappropriate content, such as films rated MA15+ and R18+
troUBle WitH HarD Drive CHeCKs
My T-Box says it is completing a hard drive check but I still can’t view my
recordings or record TV shows
• The T-Box hard drive check normally lasts around 15 minutes. Do not interrupt
the hard drive check once it has commenced
• If the T-Box hasn’t completed the check you will be prevented from recording
free-to-air programs or playing your completed recordings
• If the hard drive check has not completed after 20 minutes turn the T-Box off
by holding down the power button on the remote for 3 seconds. Once the T-box
has turned off, turn it back on. If this does not fix your problem call
13 2200
troUBle WitH YoUr internet ConneCtion
If you’re having trouble with your BigPond broadband service, it is possible that
we may be experiencing some difficulties. However, service failures are rare
these days and you should only suspect one if your service was working before.
That is, you haven’t just set up a new connection or changed anything recently.
Remember, if your T-Box connection is down, then your internet on your computer/s
will be down too. So that’s one way to check. Then, if you can get online using
another option (wireless broadband, for example) you can always check our Service
Status pages
at BigPond.com/help/servicestatus
for more details.
