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The program guide shows the incorrect start and end times for programs
• Free-to-air channels can change their program line up from time to time
• The T-Box program guide only updates daily and may not detect this change
troUBle WitH foXtel on t-BoX
I'm having internet streaming issues
Download and streaming of Foxtel on T-Box and BigPond
®
content including
BigPond Movies is unmetered which means it will not count towards your
BigPond monthly usage allowance.
However, if you exceed your BigPond monthly usage allowance your connection
will slow and due to the slower speed, your BigPond Movies service will slow
dramatically and Foxtel on T-Box service will not work.
Streaming and downloading content, which is not BigPond, such as YouTube, will
use data from your BigPond broadband plan. BigPond content is unmetered and
you will be charged for the subscription of the content and data usage will not be
included in your BigPond broadband plan. YouTube content is metered and will
count towards your allowance.
Why can I not see the Foxtel on T-Box
®
channels on my T-Box?
Your T-Box will automatically check if you are eligible to subscribe to Foxtel on
T-Box. If you do not meet the eligibility requirements, the Foxtel channels will
not be able to be viewed on your T-Box. To see the latest eligibility requirements
please go to www.telstra.com/tv/tbox/Foxtel-tboxconnection
What are the eligibility requirements to subscribe to Foxtel on T-Box?
You will need to:
• Have an Eligible BigPond
®
internet connection
• Register your T-Box to BigPond Movies
• Pass our service qualification check. To find out if you’re eligible
visit telstra.com.au/tbox-eligibleTrouble with BigPond TV
troUBle WitH BiGPonD tv
I can’t see my BigPond TV channels
• Make sure that your T-Box is connected to the internet and registered
My BigPond TV channels are empty
• If you’ve just restarted your T-Box, it may take a few minutes to complete
the reset and connect to BigPond TV
