TelcoBridges Tmedia TMP800, Руководство по установке

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TMP800 Installation Guide
6.1 Reporting a Problem
TelcoBridges has developed extensive tools to gather information about a Tmedia system to solve
problems quickly. Users
MUST gather all related logs before reporting a problem to TelcoBridges
Support via Email or MSN. Various logging methods are described in the following sections.
Once information is gathered and sent to the TelcoBridges Support group ( support@telcobridges.com ),
the Support group will assign a tracking number to the problem. All follow-up correspondence, whether
it be by E-mail, MSN, or phone call must refer to the tracking number which the problem has been
assigned.
6.2 Setup Information
The setup information must include:
• Physical connections. If necessary, describe it in a network diagram.
• Specify that your product is a TMP800.
• Host controlling the TMP800 (manufacturer, CPU type, memory, OS version and patch level,
Ethernet interface details)
• Telecommunication connectivity diagram (for example:. E1/T1/J1, VoIP Ethernet switch, etc)
• Application description
• Remote access to system (SSH, VPN, VNC, Remote desktop, etc.)
• For a signaling-related problem, specify which side is initiating the call
6.3 tblogtrace (Mandatory)
tblogtrace is started automatically by Toolpack.
Useful information about this application is listed as follows:
• tblogtrace captures events from the system at run-time.
• The TMP800 transmits its system messages as UDP ASCII packets.
• The tblogtrace MUST be setup to gather information at all times, when developing the application
and also in a live system. In this way, Telcobridges can identify a problem even if it occurred in the
past.
The Toolpack system starts and configures the tblogtrace application automatically. The files can be
found in the [InstallDir]/toolpack/setup/[SystemId]/[MajorVersion]/apps/tblogtrace/ directory.
If you are not using Toolpack, start it manually, as follows:
1. Locate the tblogtrace application located in tb/apps/tblogtrace/release/<proc-OS-arch>/ directory.
tblogtrace requires that certain parameters are specified:
Usage : tblogtrace -port <Port> -gw <System Id> -adapter <Adapter name>