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Chapter 6

Troubleshooting Tools

This chapter provides guidance in what actions to take when encountering system
problems prior to contacting TelcoBridges Customer Support.

The following topics are covered:

•

Reporting a Problem

•

Preparing your setup information

•

tblogtrace or Udplisten Log

•

TbDebug Dump Files

•

Backdoor Tools

•

tbsigtrace signaling traces

•

General Debugging Tips

Содержание Tmedia TMP800

Страница 1: ...Tmedia TMP800 System Installation Guide 9010 00205 1A Issue 1 1...

Страница 2: ...ustomer Support TelcoBridges is committed to continually improving product designs as a result product specifications may be subject to change without notification 2003 2009 TelcoBridges All rights re...

Страница 3: ...e or any other TelcoBridges technical documentation please send an E mail to support telcobridges com Terminology Description Tmedia Control Network The network link between Tmedia units the Toolpack...

Страница 4: ...iv TMP800 Installation Guide...

Страница 5: ...12 2 4 3 Connecting to the Serial Port of the TMP800 13 2 5 Connecting to the PSTN 15 2 6 Powering Up 17 2 6 1 Prerequisites 17 2 6 2 Connecting to AC Power 17 2 6 3 Connecting to DC Power 18 2 6 4 V...

Страница 6: ...trace Mandatory 36 6 4 Tbdebug Dump Files Mandatory 37 6 5 Backdoor Tools 37 6 5 1 tbx_cli_tools_remote 37 6 5 2 Line Trunk Status Tbshowls 38 6 5 3 VoIP Traffic Capture 38 6 5 4 Wireshark formerly ca...

Страница 7: ...er 1 Introduction This chapter provides an introduction to the installation and setup of the TMP800 The following topics are covered Installation overview Installation prerequisites Other recommended...

Страница 8: ...s in following order Rack mounting the TMP800 Connecting to the Tmedia control network Connecting to the VoIP network Connecting to the PSTN Powering Up Installing Toolpack Initial System Configuratio...

Страница 9: ...will need to have purchased an adequate number of licenses for the features that you will use In addition you will need the following equipment Gigabit Ethernet Switches TelcoBridges recommends that...

Страница 10: ...ntion procedures when removing and replacing modules Ensure that the TelcoBridges Tmedia units are electrically connected to earth ground Wear an ESD preventive wrist strap and ensure that it makes go...

Страница 11: ...have been trained to work with the equipment If you have any technical questions please contact TelcoBridges technical support or send an E mail to support telcobridges com Other documents exploring...

Страница 12: ...6 TMP800 Installation Guide...

Страница 13: ...e connection of a TMP800 to a Tmedia control network and the PSTN and IP networks Topics covered are Verifying the list of materials Rack mounting the Tmedia equipment Connecting to the Tmedia Control...

Страница 14: ...puter with the RJ 45 console port of the TMP800 See pinout description in Section 2 4 3 Connecting to the Serial Port of the TMP800 on page 13 Three RJ45 CAT5 Ethernet straight cables male male three...

Страница 15: ...or enough room on the equipment rack to allow for the installation of the TMP800 and other related equipment Consider the available space on your equipment rack and the individual heights of each unit...

Страница 16: ...h one angle bracket to the front left hand side of the TMP800 when viewed from the front as shown in Figure 2 1 on page 10 Repeat the same for the angle bracket on the right hand side 2 Mount the TMP8...

Страница 17: ...t straight cable with RJ45 male male terminations 2 3 2 Interconnections The TMP800 is connected to the Tmedia Control network by one Gigabit Ethernet network link as shown in Figure 2 2 on page 11 To...

Страница 18: ...oIP network you will need Gigabit Ethernet switch One CAT5 Ethernet straight cable with RJ45 male male terminations 2 4 2 Connections The TMP800 is connected to the VoIP network by one Ethernet GigE n...

Страница 19: ...computer and the serial port labelled RS 232 of the TMP800 as shown in Figure 2 4 on page 13 See Section 2 6 Console pinout on page 14 for a RJ 45 pinout description 2 If your computer s serial port f...

Страница 20: ...14 TMP800 Installation Guide Figure 2 6 Console pinout 1 N C 2 Rx 3 Tx 4 N C 5 GND 6 N C 7 N C 8 N C 9 N C 1 N C 2 N C 3 N C 4 GND 5 Tx 6 Rx 7 N C 8 N C DB 9 RJ 45 2 3 5 1 8...

Страница 21: ...lines and 120 ohms for E1 lines It is possible to connect an external balun in order to convert line impedances to 75 ohms Note All ports may not be active T1 E1 J1 ports are activated by software li...

Страница 22: ...g Schematic Crossover Cable 1 8 RX Ring 1 RX Tip 2 Not Connected 3 TX Ring 4 TX Tip 5 Not Connected 6 Not Connected 7 Not Connected 8 1 RX Ring 2 RX Tip 3 Not Connected 4 TX Ring 5 TX Tip 6 Not Connec...

Страница 23: ...ower source for the TMP800 One power cable for the TMP800 2 6 2 Connecting to AC Power The TMP800 is furnished with one AC power connector Figure 2 9 on page 17 To connect the TMP800 to AC Power 1 Con...

Страница 24: ...ted at the rear of the TMP800 as shown in Figure 2 10 on page 18 2 Connect a 14 AWG wire between the positive terminal of a DC power source and the terminal on the TMP800 labelled as 3 Connect a 14 AW...

Страница 25: ...Not Ready Steady Red On while the FPGAs are being programmed Blinking Red Unit has failed during the boot up process Blinking Orange The unit will be shutting down in a few seconds Blinking Green The...

Страница 26: ...ications are normal See Table 2 3 on page 20 Table 2 3 Tmedia Rear Unit Displays Figure 2 12 Rear Trunk Port Status LEDs LED Description Yellow LED Left Side of Trunk Port Off No Loss of Signal LOS On...

Страница 27: ...se the Tmedia Web portal to configure your Tmedia units The following topics are covered Connecting to the Tmedia unit Configuring the terminal emulation application Connecting to the Tmedia unit thro...

Страница 28: ...figure initial settings Available terminal emulation software includes HyperTerminal Putty Minicom To configure the terminal emulator application 1 Set the baud rate bits per second to 9600 2 Set the...

Страница 29: ...ew the changes Using the set_boot command the System ID also known as gateway port can be configured Settings will be applied on the next reboot of the platform Note System ID is also known as UDP gat...

Страница 30: ...When you are not using DHCP the network mask is used for ports Ethernet 0 and VoIP0 of the Tmedia unit eth0 VoIP0 Gateway When you are not using DHCP the gateway address is used for ports Ethernet 0 a...

Страница 31: ...the same gateway port will be automatically detected by any Toolpack application Different gateway ports can be useful for the segmentation of systems configured to operate on the same physical networ...

Страница 32: ...26 TMP800 Installation Guide To view the results of a set_boot command 1 Type print_boot See figure Section 3 2 Print Boot Command on page 26 Figure 3 2 Print Boot Command...

Страница 33: ...l reset the Tmedia unit and add the enable and disable shell password commands to the console commands list Once the shell password has been set it cannot be changed unless you are in the Enabled mode...

Страница 34: ...s will restart the platform with the new settings taking effect 3 5 Tmedia Default IP Addresses All Tmedia units are shipped with default IP addresses as follows Eth0 IP address 192 168 0 2 Eth0 Netma...

Страница 35: ...brief introduction of Toolpack software and provides a listing of the various versions of Toolpack Installation guides geared towards your specific operating system The following topics are covered T...

Страница 36: ...dges com mediawiki index php Supported_operating_systems Depending upon your choice of operating system you must consult a Toolpack installation guide specific to your operating system These documents...

Страница 37: ...structions in the Toolpack Installation guide Otherwise you must install the firmware package that you will be using If you are unsure of which firmware release to install please contact TelcoBridges...

Страница 38: ...hat a new license be installed on major upgrades only For example if version 2 3 3 is installed on your Tmedia unit with a valid license upgrading to version 2 3 14 will not require a new license It i...

Страница 39: ...ease v2 4 package 3 Select option 99 to restart the TelcoBridges Tmedia unit and apply the new license Note The license installed can be verified by using option 34 or option 2 of the installation pro...

Страница 40: ...34 TMP800 Installation Guide A new feature has been added For example adding additional physical interfaces is in the new license however it is not in the old license...

Страница 41: ...ake when encountering system problems prior to contacting TelcoBridges Customer Support The following topics are covered Reporting a Problem Preparing your setup information tblogtrace or Udplisten Lo...

Страница 42: ...tivity diagram for example E1 T1 J1 VoIP Ethernet switch etc Application description Remote access to system SSH VPN VNC Remote desktop etc For a signaling related problem specify which side is initia...

Страница 43: ...ebug dump files are verified before and after the problem is reproduced This will aid in identifying the problem quickly For further information about Tbdebug refer to TelecoBridges TB Wiki at http do...

Страница 44: ...troubleshooting VoIP related issues a direct Ethernet connection can be established between the host s Gigabit Ethernet interface and the VoIP1 interface on the TMP800 Wireshark is connected on the Gi...

Страница 45: ...running the tbstreamserver application The conversion tool streamserver_pkt_to_wav can be found at the following location tb bin release OS version 6 5 7 tbsigtrace Signaling Traces The tbsigtrace pro...

Страница 46: ...ts and the application can be changed To set the system_ID on the Tmedia units do the following Telnet to the hardware and do set_boot command Change the system_ID through the gateway port parameter T...

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