www.tekvox.com
4K PTZ Camera
79068-4K-12 User Manual
6.2 Troubleshooting
1)No video output
a. Check whether the camera power supply is connected, the voltage is normal, the power indicator
is lit.
b. Whether the machine could do self-check after restarted.
c. Check whether the bottom of the DIP switch is the normal operating mode. (see Table 2.2 and
Table 2.3)
d. Check whether the video output cable or video display is normal.
2) No image sometimes
a. Check whether the video output cable or video display is normal.
3) Video dithering when zoom-in or zoom-out
a. Check whether the camera installation position is solid.
b. Whether there is shaking machine or objects around the camera.
4) Remote control not works
a. Remote control address is set to 1. (If the machine is set back to the factory defaults, remote
control addresses need to be back to 1 too)
b. Check whether the battery is installed on the remote controller or low.
c, Check the camera working mode is the normal operating mode. (see Table 2.2 and Table 2.3)
d. Check the menu whether is closed, camera control through remote controller is only available
after exiting the menu. If video output from LAN, menu will not be displayed, menu will automatically
exists 30s later, and then it can be controlled by remote controller.
5) Serial port not works
a. Check whether the camera serial device protocol, baud rate, address is consistent.
b. Check whether the control cable is connected properly.
c. Check whether the camera working mode is the normal operating mode.
6) Web pages cannot log in
a. Check if the camera outputs video normally by connecting directly to the screen.
b. Check whether the network cable is connected properly. (Ethernet port yellow light flashes to
indicate normal network cable connection)
c. Check whether your computer is added the segment and the segment is consistent with the IP
address of the camera.
