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WARRANTY
LABOR, SHIPPING, AND PROCESSING COSTS
For one (1) year after the Effective Date, Rheem will cover reasonable labor costs necessary to repair or replace a tankless water heater or component
part it determines to be defective in material and/or manufacture by a contractor which is licensed, state qualified, and trained for Rheem's tankless water
heaters. This Limited Warranty does
not
cover any
labor expenses
for general service, inspection, reinstallation, permits, removal and disposal of the
failed water heater or defective component part(s), or updating the installation to meet manufacture or local code requirements. All such expenses are
your responsibility.
Rheem will pay the
transportation costs
for an “in-warranty” replacement water heater, or “in-warranty” replacement component
part(s), to a convenient delivery point (selected by Rheem) near the place the original water heater, or original component part(s), is located: such as a
local water heater distributor. You must pay any local freight charges, including the cost of returning the failed water heater, or defective component part(s)
to a convenient shipping location (selected by Rheem): such as a local Rheem distributor.
Rheem does not authorize, recommend, or receive any benefit from any
claims processing or similar fees
charged by others to process warranty
claims for any water heater or component part(s). Rheem will not reimburse any party for these, or any other, fees not specifically covered in this Limited
Warranty document.
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-warranty” (that is, within the Applicable Warranty
Period). You can determine your unit’s warranty status by adding its Applicable Warranty Period to its date of installation. However, if you do not have
documentary proof of your water heater’s date of installation, your unit’s warranty status will be based on its date of manufacture as determined from the
serial number.
Add the Applicable Warranty Period plus ninety (90) days to the date of manufacture to determine whether the water heater is still covered by this Limited
Warranty. You may also determine your unit’s warranty status by obtaining the complete model number, complete serial number, and date of installation of
your water heater and then accessing the “Warranty Verification” information on Rheem Water Heaters' internet website (www.rheem.com) or contacting
Rheem's Claims Department (telephone (800) 621-5622)
during normal business hours (in the Central Time Zone) to determine if the Applicable
Warranty Period has expired.
If your water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance with the warranty repairs, or
replacement, required. Rheem Water Heaters'
Technical Service personnel are available to assist you (by telephone at (800) 432-8373 or via e-mail
) in obtaining “in-warranty” service or to answer your questions about the operation or repair of your water heater during normal
business hours (in the Central Time Zone). Be prepared to provide the plumber, mechanical contractor, or Rheem Technical Service person you call with
the complete model number, the complete serial number, and the date of installation of your water heater in addition to an explanation of your water
heater problem.
If an exact replacement is not available, Rheem will provide you with the current model of your water heater, or component part(s), or a replacement
unit with comparable operating features. If government regulations or industry certification or similar standards require the replacement water heater,
or replacement component part(s), to have features not found in the defective water heater, or the defective component part(s), you will be charged for
the difference in price represented by those required features. If you pay the price difference for those required features and/or to upgrade the size and/
or other features available on a replacement new water heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty
Periods) for the replacement new water heater.
Rheem reserves the right to inspect, or require the return of, the failed water heater or the defective component part(s). Each “in-warranty” failure water
heater must be made available to Rheem (with the rating label and all the component parts intact) in exchange for the replacement water heater. Each
defective “in-warranty” component part to be replaced must be returned to Rheem in exchange for the replacement component part.
Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Claims Department personnel.
• To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem with the failed water heater (with the rating label
and all the component parts intact) the complete model number and the complete serial number of the Rheem or Ruud water heater that replaced
the failed unit; and the date the original water heater failed. You may also be required to provide documentary proof of the failed water heaters date of
installation to establish its “in-warranty” status.
• To receive warranty compensation for an “in-warranty” defective component part, you must provide Rheem with: the defective component part; the
complete model number and the complete serial number of the Rheem or Ruud water heater from which the defective component part was removed;
and the date the defective component part failed. You may also be required to provide documentary proof of the date of installation of the Rheem or
Ruud water heater from which the defective part was removed – or the date of purchase of the part (If it was purchased separately) – to establish the
“in-warranty” status of the defective component part.
• If Rheem determines that the water heater or component part returned to Rheem is free of defects in material and manufacture and/or that it was
damaged by improper installation, the warranty claim for the product, component part and/or labor maybe denied.
Warranty claim documentation should be mailed promptly to
Rheem Water Heaters, Claims Department, 1241 Carwood Court, Montgomery,
Alabama 36117, or in Canada, 125 Edgeware Rd. Unit 1, Brampton, ON, Canada L6Y 0P5
DO NOT RETURN THIS WATER HEATER OR PART TO RHEEM WITHOUT A RETURN AUTHORIZATION.
DO NOT RETURN THIS DOCUMENT TO RHEEM.
KEEP IT WITH YOUR WATER HEATER OR BUSINESS RECORDS.
Name of Owner:____________________________________________________________________________________________________________________
Owner’s Address:___________________________________________________________________________________________________________________
Name of Plumber/
Mechanical Contractor – Installer:_____________________________________________________________________________________________________
Address of Plumber/
Mechanical Contractor – Installer :_____________________________________________________________________________________________________
Telephone Number of Plumber/
Mechanical Contractor – Installer:______________________________________________________________________________________________________
Date of Water Heater Installation:_______________________________________________________________________________________________________
Model Number of Your Water Heater:___________________________________________________________________________________________________
Serial Number of Your Water Heater:_ __________________________________________________________________________________________________
