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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
Number to call back:
Enter this phone number exactly as you would normally dial the number
from this line (do not enter a Line Hunt Group in the dialing string).
TalkSwitch calls back from the same line the call originated.
Use dialing prefix: (with Call Back number)
If you have to dial the same prefix when using Auto Call Back (for
example a long distance calling card number), enable ‘Use dialing prefix’.
Enter the dialing prefix including any required pauses or feature keys like
or
. Use a comma to insert a 2-second pause. For example, if you
want to disable Call Waiting and want to dial a long distance prefix before
dialing the long distance number, enter the following:
*70,1010555,, This corresponds to
70 for disabling the Call Waiting
feature, a 2 second pause to wait for the new dial tone, 1010555 for the
long distance prefix, and a 4 second pause to wait for the new dial tone
before dialing the long distance phone number.
This saves you from entering the same prefix every time you want to set
up an Auto Call Back phone number.
Use Password on Call Back:
The password option is designed to give you security and to restrict the
use of this particular Call Back number. Enter a 4- to 8-digit password for
the Call Back. When TalkSwitch calls you back, you are prompted for the
password to accept Call Back.
Use Announced message:
As described in the Auto Call Back (section 2.3.6.1), we recommend this
option if the number TalkSwitch calls back is to a hotel or a location
where a third party answers the call. The Announced message option
allows you to record a message that plays when the call is initially
answered during a Call Back. For example, “Please transfer this call to Bob
in room 307”.
The Announced Message can be recorded locally using an extension
handset or remotely by accessing Call Back from the Auto Attendant.
The ‘Record message’ button gives the instructions as follows:
Note:
When you access Prompted Call Back from out of the office, you
may change this number before initiating a Prompted Call Back. The
benefit of Prompted Call Back is that you do not need to preset the
number before you leave the office.
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