U S I N G T A L K S W I T C H 9 5
If someone in the New York office wants to reach someone in the Miami
office, they can dial one of the phone numbers associated to Miami
(270-273). TalkSwitch automatically finds an available VoIP number and
connects to the Miami location. The TalkSwitch at the Miami location
handles the call according to the configuration in the Call Handling
section for the voip numbers.
3.2.10 Using Phones connected in parallel to TalkSwitch
Phones connected in parallel (not connected to TalkSwitch but connected to
the same line) with TalkSwitch always ring at least once before TalkSwitch
starts ringing its extensions or the Auto Attendant answers the call.
TalkSwitch uses the first ring to identify the incoming ring pattern before
passing it on to the extensions or the Auto Attendant (TalkSwitch
determines if the call is a Distinctive Ring and detects any Caller ID
information). A parallel phone can ‘barge in’ on any telephone call on any of
TalkSwitch’s Lines.
Making and receiving calls on phones connected in parallel with
TalkSwitch
Making Calls: Make calls on parallel-connected phones as if TalkSwitch were
not sharing the telephone line with them.
Answering Calls: If a call is answered on a parallel-connected phone before
the Auto Attendant engages, continue with the call as usual. TalkSwitch
takes no further action. If a call is answered on a parallel-connected phone
after the Auto Attendant engages, turn off the recorded Auto Attendant
message using the phone’s touch-tone keypad and dial ‘
0’. Continue
the call on the parallel-connected phone.
Transferring calls on parallel-connected phones
Calls answered on a parallel connected phone can be transferred to any
TalkSwitch extension or voice mailbox. To transfer the caller, key in the
‘Transfer Prefix
’. After you hear 2 ‘beeps’, enter the extension or
voice mailbox number and hang up. You cannot announce a caller to the
transferred extension but if you stay on the line, you are in a ‘conference
call’ state. You can hang up at any time.
If you transfer a call from a parallel connected phone and then hang up, the
extension rings the number of times specified for that extension. If the
extension is not answered within the number of rings, the call is handled
according to that extension’s Call Cascade actions.
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