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Chapter 08:

Troubleshooting

This chapter describes how to locate information and solve some
of the problems you may encounter while using your Sahara
Slate PC. If after reading this section, you are still unable to solve
a problem, please check out more online resources at

www.tabletkiosk.com

or contact the Authorized Dealer where

you purchased your Tablet PC. See the section below entitled

Contacting Your Dealer

for a list of the information you will need

to supply.

General Hardware Problems / Possible Causes and Solutions

A few common hardware problems and suggested solutions are
presented in the tables below:

Audio Problems/Solutions

Problem

Possible Cause

Solution

There is no sound.

The volume is either
muted or turned
down.

Use the Microsoft Windows volume
control icon at the lower right hand
corner of the display to adjust the
volume and disable muting.

No sound is coming
through external
speakers or
headphones.

The speakers or the
headphones are
connected to the
wrong jack.

Make sure to change the connector to
the proper jack.

Speakers are not
powered on.

Make sure the speakers are plugged in
and turned on.

Chapter

Troubleshooting

Содержание Sahara Slate PC i400 Series

Страница 1: ...User s Guide Sahara Slate PC i400 Series 12 1 Tablet PC...

Страница 2: ...hout notice Sahara Slate PC is a registered trademark and TabletKiosk is a trademark of Sand Dune Ventures Inc in the United States and or other countries Microsoft Windows XP Windows Vista and the Wi...

Страница 3: ...is manual may be reproduced by any mechanical electronic or other means in any form without prior written permission of TabletKiosk If you have any questions regarding the Sahara Slate PC or the infor...

Страница 4: ...g pool or outdoors while it is raining Never open or disassemble the Sahara Slate PC For safety reasons and to prevent permanent damage the equipment should only be repaired by quali ed service person...

Страница 5: ...etachable power cord in Canada CSA certi ed 2 wire cord SPT 2 18AWG 3 wire cord SVT or SJT 18 AWG 3 conductor The cord should be provided with a molded on cord connector body at the other end The cord...

Страница 6: ...erference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television r...

Страница 7: ...ce caused by such unauthorized modi cation substitution or attachment The manufacturer and its authorized resellers or distributors will assume no liability for any damage or violation of government r...

Страница 8: ...user it is recommended that the user limit the exposure time FCC Statement to Users for the FaxModem Notice of FCC Compliance for the Fax Modem This equipment complies with Part 68 of the FCC rules Th...

Страница 9: ...equipment may not be used on coin service provided by the telephone company The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or an electronic device to...

Страница 10: ...lled outdoors is subject to licensing b For LPD Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including i...

Страница 11: ......

Страница 12: ...ep 4 Powering on the Sahara Slate PC 5 Step 5 Completing the Operating System Installation 5 Step 6 Using the Stylus Pen 6 Touch Screen mode 6 Active Digitizer mode i440D only 7 Touring Your Sahara Sl...

Страница 13: ...h the Input Panels Tablet PC Edition only 38 Writing Pad 38 Character Pad 38 On Screen Keyboard 39 Connecting to the Internet 40 Using a Wired LAN 40 Using Both DHCP and a Static IP Address 42 Using a...

Страница 14: ...our Fingerprints in VitaKey 77 Setting Up Your VitaKey Password Bank 79 How to use an enrolled password 80 Managing the Password Bank 80 Upgrading Your Sahara Slate PC 83 Before you Begin ANY Upgrade...

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Страница 16: ...more nformat on or to subm t a support request What s in the Box Your Sahara Slate PC 1 should come securely packaged n ts sh pp ng carton along w th the tems l sted below 2 Please contact your dealer...

Страница 17: ...blet PC w thout an OS opt on Setting Up Your Sahara Slate PC Please read the follow ng steps to beg n us ng your new Tablet PC as qu ckly and eas ly as poss ble 1 Insert ng the Battery Pack f your Tab...

Страница 18: ...e PC and remove the power cord from the DC Power In port Turn over the tablet and place t on a sol d clean at surface Sl de the lock ng tab n the d rect on of the arrow engraved on the tab to set t n...

Страница 19: ...ill turn green See the section entitled Battery Care for tips on maximizing battery life and performance Step 3 Connecting Applicable Peripherals and Networking Cables If you would l ke to use any e t...

Страница 20: ...Completing the Operating System Installation When your system powers on for the rst t me W ndows w ll have a few quest ons for you to answer n order to local ze your nstallat on NOTE You ll need a USB...

Страница 21: ...w ll move the on screen po nter around as f you were us ng a mouse and hold ng down the left mouse button In other words you would be perform ng what s known as a drag operat on Also remember that s...

Страница 22: ...t the behav or of the po nter TIP When trying to select or activate something on the screen with the stylus pen pay attention to the position of the pointer icon instead of the tip of the pen Tapp ng...

Страница 23: ......

Страница 24: ...the faces and sides of the computer Understanding the layout of the system will help you use your Sahara Slate PC more e ciently in the eld or on the go Chapter 02 Touring Your Sahara Slate PC While t...

Страница 25: ...hard drive is being accessed 3 Built in Stereo Speakers To listen to music movies games and more 4 Secure Attention Sequence SAS A computer without an attached keyboard must support a hardware mechan...

Страница 26: ...creen modes 8 User Programmable Function Button i412T i440T This button can be programmed by the user 9 User Programmable Function Button This button can be programmed by the user 10 User Programmable...

Страница 27: ...ch to activate the wireless networking adapter s transmitter The switch will glow blue when powered on Slide switch back to turn o wireless networking Note When not connected to a wireless network tur...

Страница 28: ...is switch to power o the computer is not recommended unless the computer has stopped responding to user input as there is no time for the OS to shut down normally and as a result data loss may occur 6...

Страница 29: ...peed Internet connection with a standard twisted pair Ethernet cable Supports 0 00 000 Mbps protocols 3 Modem Port Use this RJ jack to connect the internal 56K voice data fax modem to your phone line...

Страница 30: ...hnology Attachment Port With transfer speeds reaching three times that of USB 0 or IEEE 3 4 eSATA is an excellent choice for external disk storage Supports both SATA II 300 Mbps and SATA I 50 Mbps har...

Страница 31: ...cess to the user upgradeable memory slot Primary RAM module resides on the other side of the motherboard and is NOT user upgradeable 3 Docking Connector This connector will allow the use of an optiona...

Страница 32: ...l lithium ion battery pack that can be removed by the user and replaced 6 Battery Latch Used along with the battery locking tab to release the battery from its bay for removal 7 Battery Locking Tab Al...

Страница 33: ...ocking device sold separately to attach the Sahara Slate PC to a desk table kiosk or other stationary apparatus to help prevent the computer from being stolen 2 Battery The Sahara Slate PC comes equip...

Страница 34: ...e PC Bottom View 1 Docking Cradle Support Grooves Serve as support and alignment guides when using the Sahara Slate PC with the optional Docking Cradle 2 Ventilation Port Cooling fan intake port Do no...

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Страница 36: ...luetooth adapter PCMCIA Cards or USB devices 3 Using high brightness display settings 3D screen savers or other computationally intensive programs such as games media players and 3D graphics applicati...

Страница 37: ...ps 3 again If after performing a calibration for a second time you still nd you are having a problem with the battery life contact your dealer and arrange for a replacement The battery may be defectiv...

Страница 38: ...If the battery is too hot from either being used in your computer or being exposed to an overly hot environment the battery may not charge when you connect the computer to an electrical outlet If thi...

Страница 39: ...how often the battery is used how many times it has been charged and the conditions under which it is used you may need to purchase a new battery during the life of your computer IMPORTANT To avoid d...

Страница 40: ...ow the battery to recharge If you nd out after removing the computer from storage that you have lost this system information by receiving a BIOS error when you boot up for the rst time contact your de...

Страница 41: ......

Страница 42: ...ssional and Tablet PC Editions Both editions are based on the same operating core and thus can run all the same applications Tablet PC Edition however has certain additional features that are designed...

Страница 43: ...he context sensitive features of Windows XP Tablet PC Edition such as the floating Input panel icon will only function when your Sahara Slate PC i440D is in Active Digitizer mode You may switch betwee...

Страница 44: ...chSet Utility on your desktop Operation Mode The operation mode a ects how the touch screen accepts and processes input There are two basic modes of operation Stream Mode and Point Mode In Stream Mode...

Страница 45: ...chSet Utility on the Con guration tab Touch Sensitivity You can set the area and speed that the screen will use to determine whether a double tap has occurred The height and width can be adjusted to a...

Страница 46: ...e calibration 3 When the calibration is complete you can tap on the Paint button to test your calibration results by tapping or dragging with the stylus or a finger around the screen Use the grid to h...

Страница 47: ...ardware category 3 From the Printers and Other Hardware window look under or pick a Control Panel icon for Tablet and Pen Settings and tap to open the control panel This control panel will allow you t...

Страница 48: ...the i440D user programmable function buttons located on the front panel to the right of the display screen You can use the Tablet Properties Panel located in the system tray to reprogram the buttons t...

Страница 49: ...ti monitor support adjust color balance and gamma change the screen resolution enable disable screen rotation and more This section will get you started with the control panel For more detailed inform...

Страница 50: ...ving a slider to the left decreases the corresponding value moving a slider to the right increases it By using the color channel option buttons at the top of the panel you can change the RGB color val...

Страница 51: ...xit the control panel Launch Zoom The Intel Zoom Utility is an interesting feature of the Intel Media Accelerator Driver Tap on the Launch Zoom button to open the utility Then tap anywhere on the scre...

Страница 52: ...ures is an on screen keyboard applet that allows you to input text and to execute standard function key combinations While not as full featured as other keyboard emulation applications or even the Win...

Страница 53: ...to enter text on a word by word basis You write on the lines inside the writing pad just as you would write on a lined piece of notepaper When you reach the end of the line the pad will expand automat...

Страница 54: ...hat you can use to invoke Windows XP Tablet PC Edition s speech recognition capabilities adjust where you want the input panels to appear on the screen undock the panel to move it anywhere on the scre...

Страница 55: ...1 Using a wired LAN Local Area Network 2 Using a wireless LAN Using a Wired LAN To connect to the Internet via a wired LAN environment typically an Ethernet port or a broadband modem must be within th...

Страница 56: ...d hold the Local Area Connection item and select Properties from the pop up menu that appears or if the Status window appears tap the Properties button 5 Under the General Tab you ll see a list box ca...

Страница 57: ...IP Address If you are using alternating networks with either DHCP or static IP addressing you can use alternative settings that will enable simultaneous con gurations of both DHCP and a static IP Thi...

Страница 58: ...these standards 1 Turn on the WiFi transmitter using the toggle switch on the top of your tablet 2 In the START menu choose Connect To Wireless Network Connection 3 From the list that appears choose...

Страница 59: ...nternet is by using your Sahara Slate PC s internal K modem Take a standard telephone cable with RJ connectors on both ends Plug one end into your Sahara Slate PC s modem jack and the other end into a...

Страница 60: ...tooth wireless connectivity are Using a wireless keyboard such as TabletKiosk s Bluetooth Folding Keyboard to enter data on your Sahara Slate PC Connecting to your Bluetooth capable cell phone to acce...

Страница 61: ...the Orange globe in the center of the BlueSoleil window to start the Discovery Service In a moment or two you should see an icon s representing your Bluetooth device s orbiting the orange globe 6 Whe...

Страница 62: ...do so manually Your device should now be connected to your Sahara Slate PC If successful the Bluetooth device s icon should turn green a red signal strength bar should appear just to the right of it...

Страница 63: ......

Страница 64: ...when in Active Digitizer mode While many of Vista s tablet specific functions will work with a touch screen including handwriting recognition they may not always do so with optimal efficiency NOTE FO...

Страница 65: ...Windows Vista is well aware of how you manipulate items on your computer traditionally with a mouse and how selecting multiple items for such actions as moving or copying might be a bit more challeng...

Страница 66: ...esponds to the tap of the stylus You ll nd a short cut icon for the TouchSet Utility on your desktop Operation Mode The operation mode a ects how the touch screen accepts and processes input There are...

Страница 67: ...d The height and width can be adjusted to a small area for applications that require a more precise level of operation or to a large area to accommodate larger buttons or input areas If you find that...

Страница 68: ...the Paint button to test your calibration results by tapping or dragging with the stylus or a finger around the screen Use the grid to help visualize the alignment accuracy of your screen s calibrati...

Страница 69: ...Menu and then in the Control Panel window that opens tap on the Mobile PC category title 2 Tap on the Tablet PC Settings category title to open the Tablet PC Settings panel to the General tab Tapping...

Страница 70: ...list and then tap the Calibrate button to start the digitizer screen calibration routine Follow the on screen instructions to complete the calibration routine and save your input settings For maximum...

Страница 71: ...on the y as you input information on a continual basis Enabling the option to Use automatic learning lets Vista collect information about how and what you write in order to improve its accuracy If the...

Страница 72: ...enter text on a word by word basis You write on the lines inside the writing pad just as you would write on a lined piece of notepaper When you reach the end of the line the pad will expand automatica...

Страница 73: ...n Screen Keyboard Use it the same way that you would use a standard keyboard By tapping on the individual keys with the stylus text and symbols can be entered as well as Function Key equivalents and m...

Страница 74: ...include panel layout positioning invocation actions ink thickness character insertion timing pad expansion handwriting recognition timing gestures behavior and password security For more information a...

Страница 75: ...style is a total handwriting training session You will be presented with a series of sentences to write that will cover all letters numbers and symbols This thorough training is more time consuming a...

Страница 76: ...r support adjust color balance and gamma change the screen resolution enable disable screen rotation and more This section will get you started with the control panel For more detailed information abo...

Страница 77: ...ab is where you will nd the controls that a ect the color balance brightness and contrast of the display screen Use the control sliders to adjust the screen values Moving a slider to the left decrease...

Страница 78: ...ur changes the Cancel button to reject the changes or the OK button to accept the changes and exit the control panel Launch Zoom The Intel Zoom Utility is an interesting feature of the Intel Media Acc...

Страница 79: ...thernet port or a broadband modem must be within the reach of the networking cable you are using 1 Connect an Ethernet networking cable into the LAN port of your Sahara Slate PC and then connect the o...

Страница 80: ...ars or if the Status window appears tap the Properties button If Windows asks you for permission to continue tap on the Continue button 5 Under the General Tab you ll see a list box called This connec...

Страница 81: ...on TCP IPv this time if your network supports it 9 Tap OK in the Local Area Connection Properties window to nish Using Both DHCP and a Static IP Address If you are using alternating networks with eith...

Страница 82: ...and close the panel Using a Wireless LAN The WiFi wireless network adapter built into your Sahara Slate PC is compatible with a b g wireless networks and therefore can connect to wireless routers or a...

Страница 83: ...network key Enter the proper key and then tap Connect Most failures to connect to a wireless network occur because the network key has been improperly entered Be very careful when entering this key I...

Страница 84: ...nnection is attempted Procedures to connect to the Internet with a modem vary with di erent Internet Service Providers ISPs Check with your ISP to determine what information and software are needed to...

Страница 85: ...th device s user manual for information on how to accomplish this task 5 Tap on the orange globe in the center of the BlueSoleil window to start the Discovery Service In a moment or two you should see...

Страница 86: ...of the icon and a red animated globe will begin travelling from the icon to the orange globe If you have trouble connecting make sure you completed the above steps in the time period that your Blueto...

Страница 87: ......

Страница 88: ...can also be used to authenticate a speci c hardware device for use in platform authentication For example the TPM can be used to verify the authenticity of a speci c hardware system for secured acces...

Страница 89: ...s the right arrow key to navigate to the Advanced menu screen Use the down arrow key to highlight the Trusted Computing option and press Enter 3 In the Trusted Computing screen press Enter and select...

Страница 90: ...a category 3 Look under or pick an account to change and select your user account by tapping on it 4 Tap on Create a password Enter a password and then con rm it Enter a password hint if you wish and...

Страница 91: ...same way You may enter a hint in the Type a password hint if you so choose 6 Tap the Create password button when you are satis ed with your password choice to commit the change It s important when se...

Страница 92: ...he data you protected encrypted using your security management software Enrolling Your Fingerprints in VitaKey Now that you have established yourself as the owner you can enroll your fingerprints If y...

Страница 93: ...orresponding nger in the diagram The window display will change and ask you to swipe the nger Lay your nger on the front panel above the sensor and slide it downward over the sensor If the read is suc...

Страница 94: ...me you enter a username password combination in an application a web page or the Windows XP Login screen How to enroll a password into the Password Bank 1 Launch your web browser and navigate to a web...

Страница 95: ...account data should automatically register with the site and you should now be logged in Managing the Password Bank 1 Launch the VitaKey System Settings application by either tapping on the VitaKey ic...

Страница 96: ...the bank Rename the account or edit the Content of the account 5 Tap on Content to open the account You can now change the account username and password 6 Tap on Edit to unlock the data elds for edit...

Страница 97: ......

Страница 98: ...Before attempting to add or remove any components within the Sahara Slate PC it is important that you always observe the following conditions procedures 1 Power o your computer remove the power cable...

Страница 99: ...is not covered by your computer s standard or optional extended warranty Upgrading Memory RAM You can increase your tablet s memory by installing a RAM Random Access Memory module on the computer s s...

Страница 100: ...l of the system Loosen the two screws that secure the RAM module compartment cover 3 Lift the cover from the edge where the screw holes are located to remove it and set it aside Inside is the RAM slot...

Страница 101: ...ary module installed on the other side of the motherboard at the factory Check with your dealer if you are unsure what module is currently installed in your system Upgrading the Hard Disk Drive HDD Th...

Страница 102: ...he battery compartment and you will see a black plastic strip sitting next to a metal tab held in place by a single screw Remove the screw from the metal tab and place it somewhere safe 3 Take hold of...

Страница 103: ...forming this upgrade yourself please contact your dealer to arrange for an upgrade at their facility Refer to the following instructions and illustrations for information on how to upgrade your comput...

Страница 104: ...p up slightly 5 Carefully slide the card out of the slot Be sure to unclip the antenna leads from the card before fully removing the card from the interior of the compartment 6 Take the new wireless n...

Страница 105: ......

Страница 106: ...al Hardware Problems Possible Causes and Solutions A few common hardware problems and suggested solutions are presented in the tables below Audio Problems Solutions Problem Possible Cause Solution The...

Страница 107: ...as exposed to a high temperature Let the battery pack reach room temperature before attempting to charge again The battery pack is nearing the end of its life Replace the battery pack Use only batteri...

Страница 108: ...omputers Correct workgroup or domain name is not set in computer s system properties Enter workgroup or domain name in Computer Name tab of the System Properties panel Contact your network administrat...

Страница 109: ...to enter the BIOS Use the right arrow key to navigate the Advanced screen Arrow down to Digitizer Calibration and press Enter Follow the on screen instructions to calibrate the display and then hit F...

Страница 110: ...instructions in the section entitled Upgrading Your Memory try removing and reseating the RAM module The RAM module is defective If reseating the module from the above step does not solve the problem...

Страница 111: ...lve the problem If you have overlooked a step your dealer may be able to solve the problem over the phone Recovering Your System Using the System Restore DVD Your Sahara Slate PC should have come with...

Страница 112: ...ur Sahara Slate PC for a replacement 2 External USB or eSATA DVD drive with its own power supply not USB powered 3 USB keyboard 4 USB mouse 5 USB hub Recovering Your System with the Windows Vista Busi...

Страница 113: ...OK to proceed with partition creation 7 Select OK if you understand that this process will PERMANENTLY DELETE ALL THE EXISTING DATA ON THE DRIVE 8 Select OK once the drive has been partitioned and the...

Страница 114: ...e with your new hard drive or another third party program of your choosing that is designed to partition hard drives in order to create a primary system partition to house the restored OS NOTE At a mi...

Страница 115: ......

Страница 116: ...L2 cache 667 MHz FSB rev A Intel Core 2 Duo LV L7400 rev B released 2008 2 CPU Cores 1 5 GHz 32KB 32KB L1 cache 4 MB uni ed L2 cache 667 MHz FSB rev B Intel Virtualization Technology Intel Enhanced Sp...

Страница 117: ...tection Over Discharge Protection Over Current and Output Short Protection Over Thermal Protection Hard Drive 2 5 9 5 mm Ultra DMA SATA 150 MB s Con gurations from 60 GB to 250 GB 5 400 rpm Con gurati...

Страница 118: ...nterface ICH7 M Independent Bus Master Logic for eight 8 general purpose streams 4 in 4 out ALC262 VC2 GR HD Codec AC 97 Compatible Multichannel 32 bit 44 1KHz 48KHz 96KHz 192KHz sampling rate output...

Страница 119: ...Print Technology based pixels 6 5mm x 40mm 500 pixel per inch array USB 2 0 High Speed interface with Suspend and Remote Wake up Full Support for C3 Selective Suspend Mode Built in Low Power Finger De...

Страница 120: ...t 1x 3 5mm Audio In 1x VGA port HD15 1x Cradle Connector Weight 3 57 lbs 1 62 kg with Battery Pack Installed Measurements 11 81 in x 8 66 in x 1 02 in 300 mm x 220 mm x 26 mm Case Color White or Black...

Страница 121: ...i440T User Programmable User Programmable User Programmable Control Switches Power Switch Wireless Networking On O Bluetooth On O Finger Print Reader Physical Lead Free 40 Ball Grid Array BGA Package...

Страница 122: ...ion plus Auto Recovery Function OVP Over Voltage Protection Latch Mode up to 27 0Vdc maximum OCP Over Current Protection Auto Recovery up to 5 5A maximum OTP Over Temperature Protection to prevent cat...

Страница 123: ......

Страница 124: ...UG SG22 Rev 003 01 23 08 2832 Columbia Street Torrance CA 90503 310 782 1201 tel 310 782 1205 fax www tabletkiosk com...

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