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Special Calls/Functions
Telephoning
Forwarding Calls
Types of forwarding
You can forward internal or external calls intended for yourself to another internal call number or, provided
that you have the necessary user group authorisation, to another external call number. Calls can be forwarded
either immediately, after a specified period of time (delay) or if the line is busy. You can configure more than
one call forwarding mode at the same time (
Immediately
,
After delay
or
Busy
). You can, for example,
configure call forwarding
Immediately
for external calls to one call number, and call forwarding
After
delay
for internal calls to a different call number. During configuration, the system administrator defines an
interval in seconds for
After delay
call forwarding. You can replace this default with your own individual
value when programming
After delay
call forwarding. If more than one forwarding mode has been
activated,
Immediately
is given priority.
Call forwarding to a voicebox
If the integrated answering machine Comfort Pro A IAB, is installed in the communications system, you can
also forward your calls to a voicebox configured for you.
Selective Call Forwarding
Further, the system administrator can programme call forwarding where the call number of the caller is
analysed (“SCF: Selective Call Forwarding”). Potentially this could be the reason why specific calls do not
reach you. If you have any questions concerning this functionality, please consult your system administrator.
Least Cost Routing
Least Cost Routing (LCR) can be evaluated with call forwarding to external numbers, provided your system
administrator has configured LCR and its application in the Comfort Pro correspondingly. Ask your
administrator for the configuration applicable to you.
Hunt group call numbers
During system configuration, the system administrator can configure call forwarding destinations for hunt
group call numbers. These destinations are called when all users of a hunt group are busy and/or when a call
is not accepted by any member of the hunt group within a certain time interval. You cannot view or change
this call forwarding on your device.
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