Symantec 10551441 - AntiVirus Corporate Edition, Руководство пользователя

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Managing the Quarantine
37
To submit a file to Symantec Security Response from the Quarantine
1
Open Norton AntiVirus Corporate Edition.
2
In the Norton AntiVirus Corporate Edition main window, in the left
pane, click
View .
3
In the right pane, click Quarantine .
4
Select the file in the list of quarantined items.
5
Click Submit To SARC .
Follow the on-screen instructions in the wizard to collect the necessary
information and submit the file for analysis.
You are notified by email with the results of the analysis, and, if
appropriate, updated virus definitions.
Setting an exclusion
Rarely, a file that does not contain a virus is detected as infected. A false
positive occurs when Norton AntiVirus Corporate Edition detects remnants
of virus code in files that have been partially cleaned, for example, by
other virus protection programs. The virus signatures remain in a partially
cleaned file, but the harmful virus code has been removed and rendered
harmless. However, Norton AntiVirus Corporate Edition continues to detect
the virus signature in the clean file, and notifies you each time the file is
scanned that the file is infected.
Exclusions are items that you don't want or need to include in a scan.
Excluding files from a scan is useful when you suspect that a scan is
detecting false positives on your computer.
Set exclusions separately for type of scan: Realtime Protection, On-demand
Scans, Scheduled Scans, Startup Scans, or Customs Scans. The procedure,
however, is the same.