ii.
In the network section of the window, choose “enable adapter binding”
iii.
Specify the correct adapter in the drop down menu
iv.
Select OK
v.
Attempt Auto Discovery Again
3.
When trying to troubleshoot a SVSi System, Wireshark can be a powerful tool to help track down
network errors, problems, or a communications breakdown. It is an incredibly powerful and flexible
tool with many ways to utilize it during troubleshooting. If you are having problems with your network,
you may want to download it and follow the guides to help you track down and resolve the problems.
Download here –
www.wireshark.org/
WireShark is a packet sniffing tool, it can be used to track traffic across your network. You can add an IP filter
in to track packets going to/from a specific IP address. More details can be found on WireShark’s website.
4.
If all of the above fail
A.
Contact
Technical Support
for additional help.
LocalPlay screen showing with live video source:
Confirm that encoder and decoder are not connected through a network. If connected through a network,
please consult IT administrator and the SVSi pre-‐implementation guide available at
www.svsiav.com/downloads. Verify that both encoder and decoder are set to LivePlay in software and not
LocalPlay or HostPlay. Verify that Power, DVI, and LAN lights on VRR104 are illuminated.
Display shows only black screen:
Verify that cable connecting encoder and decoder shows gigabit Ethernet connectivity with a 3-‐blink pattern
on left LED on RJ-‐45 connector. Verify that video source is not putting out a black screen by default. If
connected through a network, please consult IT administrator for multicast routing protocols for your
network.
Video present but no audio:
Confirm that audio-‐over-‐DVI is enabled on both encoder and decoder in software if using embedded audio.
Conductor Server and Conductor DiVAS have the ability to route the audio matrix different than the video
matrix. Verify that audio for the decoder is not attached to a different or non-‐existent source in Server’s audio
matrix.
Attached network device unresponsive:
Default bandwidth of video traffic is 25-‐Mbps and can overwhelm 10-‐baseT or 100-‐baseT devices. If such a
device (third-‐party TCP/IP controller, IP camera, network printer, point-‐of-‐sale device, etc.) is connected, video
traffic must be blocked from the port to which it connects. Blocking video traffic to specific ports can be done
in Conductor NetLite or Server. Alternatively, the slower network device can be plugged into a layer-‐3 switch
with IGMP-‐query capability to firewall the video traffic.
Содержание ATR-201
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