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9. Ensure that the program switch located on the lower left
side of the circuit board is in the “up” position and that
the red LED located next to it is OFF.
10. If there is still no product dispensed, call the SureShot
Dispensing Systems® Technical Assistance Center at
18887779990 or 19028659602.
The dispenser is not
dispensing the proper
amount of product
1. Wrong dairy product is being dispensed – for example,
skim is in the cream slot. Review how the dispenser
operates.
2. Check to ensure that the system is reset properly. See
page 27.
3. Make sure that the product delivery tube is inserted in
the valve correctly since incorrect placement can affect
product delivery. See page 8.
4. Check to ensure that valve and valve area are clean.
5. Make sure the valve door is not being opened before
the product bag or tank is empty.
6. Make sure product tanks are filled to the required level.
7. Check to see if the refrigeration unit is too cold or too
warm. Ice may interfere with product flow. Check the
temperature of the product to ensure that it is
approximately 38ºF or 3.3ºC.
Note: Temperature affects the flow of cream and some
other liquids. Ice may interfere with flow.
8. Check the refrigeration temperature. Ice may affect
product flow. To adjust temperature, see page 25.
9. Check to ensure the system is resetting properly. The
volumes to be dispensed are preset electronically in
our factory and are reset to the specified amounts
automatically each time the front valve door is opened.
If your dispenser does not have a reset button (See
page 4), follow this procedure to check to ensure the
dispenser is resetting:
a. make sure no product is spilled during the test by
pinching off the product delivery tube with a pinch
clip or fork before you begin.
b. open the valve door by unscrewing the knob in a
counterclockwise motion.
c. TR1, TR2, TR3 will be displayed in the LCD when
the valve door is opened. A new bag of product
must be loaded to ensure proper volumes of product
are delivered.
NOTE: If the display does not show TR1, TR2, or TR3 when
the valve door is opened, the reed switch is
defective and must be replaced. Call the SureShot
Dispensing Systems® Technical Assistance Center
at 18887779990 or 19028659602 for
assistance.
d. ensure the product delivery tube is inserted properly
in the valve door.
e. close the valve door securely, by replacing the knob
screw.
Do not overtighten the screw.
