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3-7

Chapter 3: Troubleshooting

3-4

Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is

required before any warranty service will be rendered. You can obtain

service by calling your vendor for a Returned Merchandise Authorization

(RMA) number. When returning to the manufacturer, the RMA number

should be prominently displayed on the outside of the shipping carton, and

mailed prepaid or hand-carried. Shipping and handling charges will be ap-

plied for all orders that must be mailed when service is complete.

This warranty only covers normal consumer use and does not cover dam-

ages incurred in shipping or from failure due to the alternation, misuse,

abuse, or improper maintenance of products.

During the warranty period, contact your distributor first for any product

problems.

Содержание SUPER P6DGE

Страница 1: ...SUPER P6DGS SUPER P6DGE SUPER P6DGU SUPER P6SGU USER S AND BIOS MANUAL Revision 1 0 SUPER...

Страница 2: ...medium or machine without prior written consent IN NO EVENT WILL SUPERMICRO COMPUTER BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY TO USE...

Страница 3: ...nty information Refer to Chapter 2 Installation for instructions on how to install the Pentium II processor the retention mechanism and the heat sink support This chap ter provides you with the instru...

Страница 4: ...on running setup and includes default settings for Standard Setup Advanced Setup Chipset function Power Management PCI PnP Setup and Peripheral Setup Appendix A offers information on BIOS error beep...

Страница 5: ...10 440GX AGP SET System Block Diagram 1 11 Motherboard Features 1 12 1 2 Chipset Overview 1 14 1 3 PC Health Monitoring 1 14 1 4 Solo 1 PCI AudioDrive 1 16 1 5 ACPI PC 98 Features 1 17 1 6 Wake on LAN...

Страница 6: ...Connector 2 8 Power Save State Select 2 8 ATX PS 2 Keyboard and Mouse Ports 2 8 Universal Serial Bus 2 8 ATX Serial Ports 2 9 CMOS Clear 2 9 External Battery 2 9 Wake on LAN 2 9 Fan Connectors 2 9 Cha...

Страница 7: ...5 Running Setup 5 1 Setup 5 1 5 1 1 Standard Setup 5 1 5 1 2 Advanced Setup 5 3 5 1 3 Chipset Setup 5 7 5 1 4 Power Management 5 13 5 1 5 PCI PnP Setup 5 15 5 1 6 Peripheral Setup 5 18 5 2 Security Se...

Страница 8: ...s Intrusion 2 10 SCSI LED 1 9 CPU 1 Fan 2 9 CPU 2 Fan 2 9 Thermal Control Fan 2 9 Wake on LAN 2 9 External Thermal Input 1 9 1 2 sensor 1 3 4 sensor 3 Jumpers JB1 JB2 JB3 JB4 JBT1 JP20 S TERM JOH JPS1...

Страница 9: ...l Connector Please see pages 2 6 and 2 7 for pin definitions Hard Drive LED Keyboard lock Speaker IR Com Power LED Power On Reset JF1 JF2 X X Hard Drive LED Keyboard lock Speaker IR Con Power On X Res...

Страница 10: ...x...

Страница 11: ...PU and I O devices by broadening the bandwidth of graphics to memory It delivers a maximum of 532 MB s 2x transfer mode which is quadruple the PCI speed Wake on LAN allows remote network management an...

Страница 12: ...SUPER P6DGS P6DGE P6DGU P6SGU Manual 1 2 motherboard has a RAID port on board to support the Adaptec ARO 1130SA CA RAIDport II card for increase I O performance and fault toler ance...

Страница 13: ...Chapter 1 Introduction 1 3 SUPER P6DGS Figure 1 1 SUPER P6DGS Motherboard Picture...

Страница 14: ...SUPER P6DGS P6DGE P6DGU P6SGU Manual 1 4 SUPER P6DGE Figure 1 2 SUPER P6DGE Motherboard Picture...

Страница 15: ...Chapter 1 Introduction 1 5 SUPER P6DGU Figure 1 3 SUPER P6DGU Motherboard Picture...

Страница 16: ...SUPER P6DGS P6DGE P6DGU P6SGU Manual 1 6 SUPER P6SGU Figure 1 4 SUPER P6SGU Motherboard Picture...

Страница 17: ...UW SCSI Manufacturer Settings JBT1 1 2 default 2 3 CMOS Clear To clear the CMOS completely disconnect the power source JL1 OFF default ON intrusion JP11 1 2 Auto 2 3 66 MHz OFF 100 MHz JP20 1 2 PIIX C...

Страница 18: ...11 Manufacturer Settings JBT1 1 2 default 2 3 CMOS Clear To clear the CMOS completely disconnect the power source JL1 OFF default ON intrusion JP11 1 2 Auto 2 3 66 MHz OFF 100 MHz JP20 1 2 PIIX CTL PD...

Страница 19: ...clear the CMOS completely disconnect the power source JL1 OFF default ON intrusion JP11 1 2 Auto 2 3 66 MHz OFF 100 MHz JP20 1 2 PIIX CTL PD State 2 3 BIOS CTL PD State default WOL Wake on LAN S TERM...

Страница 20: ...r JBT2 Ext Battery Manufacturer Settings JBT1 1 2 default 2 3 CMOS Clear To clear the CMOS completely disconnect the power source JL1 OFF default ON intrusion JP11 1 2 Auto 2 3 66 MHz OFF 100 MHz JP20...

Страница 21: ...troduction 1 11 CPU 440GX CPU AGP Port IO APIC PIIX4E Power Management SDRAM Host Bus PCI Slots SMBus USB Ports USB IDE Ports ISA Slots BIOS SIO SCSI Figure 1 9 440GX AGP SET System Block Diagram Dual...

Страница 22: ...and Correction and Error Checking support Chipset Intel 440GX Expansion Slots P6DGS P6SGU P6DGU P6DGE 4 PCI slots 5 PCI slots 3 ISA slots 2 ISA slots one PCI ISA shared slot one PCI ISA shared slot 1...

Страница 23: ...t for Adaptec ARO 1130CA2 SA2 RAIDport III card P6DGU only 2 EIDE Bus Master interfaces support Ultra DMA 33 and Mode 4 1 floppy port interface 2 Fast UART 16550 serial ports EPP Enhanced Parallel Por...

Страница 24: ...bus operating at 33 MHz This interface implementation is compliant with the PCI Rev 2 1 Specification The AGP interface is based on the AGP Specification Rev 1 0 It can support up to 133 MHz 532 MB s...

Страница 25: ...he CPU fan CPU Overheat Alarm LED and Control in P6DGS P6DGE P6DGU P6SGU This feature is available when the user enables the CPU overheat warning function in the BIOS The overheat alarm will activate...

Страница 26: ...oday s users want man ageable systems that interact automatically with the user Client Manager enables both administrators and clients to Review system inventory View DMI compliant component informati...

Страница 27: ...CPI provides a generic system event mechanism for Plug and Play and an oper ating system independent interface for configuration control ACPI lever ages the Plug and Play BIOS data structures while pr...

Страница 28: ...press down on the power button for 4 seconds The power will turn off and no power is provided to the motherboard External Modem Ring on Wake up events can be triggered by a device such as the externa...

Страница 29: ...acing with floppy disk drives The Super I O supports four 360 K 720 K 1 2 M 1 44 M or 2 88 M disk drives and data transfer rates of 250 Kb s 500 Kb s or 1 Mb s The Super I O provides two high speed se...

Страница 30: ...xternal must not exceed 3 meters 9 8 ft to ensure reliable opera tion If no Fast SCSI devices are connected the total length of all cables must not exceed 6 meters 19 7 ft AIC 7895 consolidates the fu...

Страница 31: ...y period is two years 24 months beginning from the original purchase date Super Micro shall at our option and cost repair or replace the defective product if the product is returned within the applica...

Страница 32: ...plied In no event will Super Micro be held liable for incidental or consequential dam ages such as loss of revenue or loss of business arising from the pur chase of Super Micro products Returns If you...

Страница 33: ...hen handling chips or modules avoid touching their pins Put the system board and peripherals back into their anti static bags when not in use Be sure your computer system s chassis allows excellent co...

Страница 34: ...eatsink making sure that the hole and clip are on the outside edge of the support If the supports are reversed the holes will not line up with the pegs on the motherboard Slide each support toward the...

Страница 35: ...ard until they click into place to hold the pegs securely Apply slight pressure on the peg and push the peg toward the clip while pushing the clip forward Push the latches on the processor B outward u...

Страница 36: ...ll the two pins into the base bar Insert the Pentium II with the heat sink on it into Slot 1 Install the top support bar The four top posts should be close to Slot 1 The bottom most row of fins in the...

Страница 37: ...e motherboard or components Instead press down on the plastic connectors 2 3 Explanation and Diagram of Jumper Connector To modify the operation of the motherboard jumpers can be used to choose settin...

Страница 38: ...Table 2 2 ATX Power Supply Connector Pin Definitions for J32 Pin Number Definition 1 3 3V 2 3 3V3 3 Ground 4 5V 5 Ground 6 5V 7 Ground 8 PW OK 9 5VSB 10 12V Pin Number Definition 11 3 3V 12 12V 13 Gro...

Страница 39: ...Definition PW_ON Ground Table 2 5 PW ON Connector Pin Definitions for JF2 Table 2 7 Hard Drive LED Pin Definitions for JF1 Pin Number 1 2 3 4 Definition 5V HD Active HD Active 5V Pin Number 12 13 Defi...

Страница 40: ...hen the system comes back from AC power failure In this state the power will not come on unless you hit the power switch on the motherboard PIIX4 control is used if you want the system to be in power...

Страница 41: ...ear the CMOS For ATX power supply you need to completely shut down the system then use JBT1 to clear the CMOS Do not use the PW_ON connector to clear the CMOS A second way of reset ting the CMOS conte...

Страница 42: ...M modules to prevent any possible damages DIM Module Installation 1 Insert DIM modules in Bank 0 through Bank 3 as required for the desired system memory 2 Insert each DIM module vertically into its s...

Страница 43: ...disk drive ribbon cable has 34 wires and two connectors to provide for two floppy disk drives The connector with twisted wires always connects to drive A and the connector that does not have the twist...

Страница 44: ...26 GND 28 BALE 30 GND 32 IOCS16 34 GND 36 Addr 2 38 Chip Select 1 40 GND Table 2 21 IDE Connector Pin Definitions Pin Number Function 1 Strobe 3 Data Bit 0 5 Data Bit 1 7 Data Bit 2 9 Data Bit 3 11 Da...

Страница 45: ...65 DB 8 66 DB 9 67 DB 10 68 DB 11 Table 2 22 68 pin Single End SCSI Connector Pin Pin Number Function 1 GND 2 GND 3 GND 4 GND 5 GND 6 GND 7 GND 8 GND 9 GND 10 GND 11 GND 12 Reserved 13 Open 14 Reserv...

Страница 46: ...B 9 DB 10 DB 11 Connector Contact Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 Signal Names DB 12 DB 13 DB 14 DB 15 DB P1 DB 0 DB 1 DB 2 DB 3 DB...

Страница 47: ...BA6 KEY KEY KEY KEY AD31 AD29 VCC3 3 AD27 AD25 GND AD_STB1 AD23 A 12V Spare Reserved USB GND INTA RST GNT VCC3 3 ST1 Reserved PIPE GND Spare SBA1 VCC3 3 SBA3 Reserved GND SBA5 SBA7 KEY KEY KEY KEY AD3...

Страница 48: ...SUPER P6DGS P6DGE P6DGU P6SGU Manual 2 16...

Страница 49: ...rds except the video graphics card Be sure the video graphic card is inserted properly 4 Install a CPU a chassis speaker and power LED to this motherboard Check all the jumper settings as well 5 Insta...

Страница 50: ...ettings clock speed and voltage settings 4 Use the speaker to determine if any beep codes exist Refer to Appendix A for details about beep codes NOTE If you are a system integrator VAR or OEM a POST d...

Страница 51: ...em s with the specific system configuration that was sold to you 3 BIOS upgrades can be downloaded from the SUPER BBS 408 895 2022 24 hours a day using 1200 28800 baud 8 data bits 1 stop bit and no pa...

Страница 52: ...rrors 4 User should populate the DIMM starting with the DIMM socket located the furthest from the GX chip U2 on P6DGS P6DGE or U4 on P6DGU P6SGU 5 If EDO memory is used the CPU bus should be set at 66...

Страница 53: ...nd hold CTRL and Home at the same time then turn on power with these keys pressed until your floppy drive starts reading Your screen will remain blank until the BIOS program is done If system reboots...

Страница 54: ...hen this feature is enabled in the BIOS the motherboard will have instant off capabilities as long as the BIOS has control of the system When this feature is disabled or when the BIOS is not in contro...

Страница 55: ...he manufacturer the RMA number should be prominently displayed on the outside of the shipping carton and mailed prepaid or hand carried Shipping and handling charges will be ap plied for all orders th...

Страница 56: ...3 8 SUPER P6DGS P6DGE P6DGU P6SGU Manual...

Страница 57: ...a place to store system information when the computer is turned off The original IBM AT had 64 bytes of non volatile memory storage in CMOS RAM All AT compatible systems have at least 64 bytes of CMO...

Страница 58: ...AMIBIOS supports the LS120 drive made by Matsushita Kotobuki Electronics Industries Ltd The LS120 can be used as a boot device is accessible as the next available floppy drive AMIBIOS supports PC Hea...

Страница 59: ...RQ 10 PCI Onboard SCSI IRQ 10 PCI Slot 4 VGA IRQ 11 AMIBIOS Setup See the following page for examples of the AMIBIOS Setup screen featuring options and settings Figure 4 1 shows the Standard option hi...

Страница 60: ...BIOS User s Manual 4 4 Figure 4 1 Standard Option Highlighted Figure 4 2 Settings for Standard Option...

Страница 61: ...on Select Auto Detect IDE to let AMIBIOS automatically configure the drive A screen with a list of drive parameters appears Click on OK to configure the drive Type How to Configure SCSI Select Type Se...

Страница 62: ...ation parameters Cylinders The number of cylinders in the disk drive Heads The number of heads Write The size of a sector gets progressively smaller as the track Precompensation diameter diminishes Ye...

Страница 63: ...est Advanced Setup option The settings are Setting Description Disabled AMIBIOS tests all system memory AMIBIOS waits up to 40 seconds for a READY signal from the IDE hard disk drive AMIBIOS waits for...

Страница 64: ...o on For example if the system has a hard disk connected to Primary Slave and another hard disk to Secondary Master then 1st IDE HDD will be referred to as the hard disk connected to Primary Slave and...

Страница 65: ...f no add on ROM is found then the current display mode will remain unchanged even if this setup question is selected as Force BIOS If selected as Keep Current then the current display mode will remain...

Страница 66: ...settings are No or Yes CPU Microcode Updation Set this option to Enabled to permit the CPU to be updated on line The settings for this option are Enabled or Disabled Internal Cache This option is for...

Страница 67: ...PCI adapter cards The settings are Disabled Enabled or Cached When set to Disabled the contents of the video ROM are not copied to RAM When set to Enabled the contents of the video ROM area from C0000...

Страница 68: ...clock when it detects a target abort during GX initiated AGP cycle PERR The settings for this option are Enabled or Disabled Set to Enabled to enable the PERR signal on the bus WSC Handshake Write Sno...

Страница 69: ...set Corrected bits of data from memory are not written back to DRAM system memory ECC Multibit errors are detected and reported as parity Hardware errors Single bit errors are corrected by the chipset...

Страница 70: ...OS automatically determines the optimal delay 2 SCLKs or 3 SCLKs Note The Optimal default setting is Auto and the Fail Safe default setting is 3 SCLKs SDRAM RAS Precharge This option specifies the len...

Страница 71: ...nce the monochrome adapter may be on the PCI or ISA bus the GX must decode cycles in the MDA range and forward them to PCI The settings for this option are Yes or No Set this option to Yes to let AMIB...

Страница 72: ...leases USB bus when it is idle to maximize the USB bus usage The settings for this option are Enabled or Disabled Set this option to Enabled to enable passive release for USB PIIX4 Passive Release Thi...

Страница 73: ...nt BIOS functions The settings are Disabled or Enabled When this feature is set to Enabled the system power conservation features are controlled by the system BIOS not by the operating system Power Bu...

Страница 74: ...tivity When this length of time expires the computer enters power conserving state specified in the Hard Disk Power Down Mode option The settings are Disabled and 1 Min through 15 Min in 1 minute inte...

Страница 75: ...hen set to Monitor these options enable event monitoring on the specified hardware interrupt request line If set to Monitor and the computer is in a power saving state AMIBIOS watches for activity on...

Страница 76: ...ten by the CPU is only directed to the PCI VGA device s palette registers If enabled data read and written by the CPU is directed to both the PCI VGA device s palette registers and the ISA VGA palette...

Страница 77: ...d Hardwired INTA INTB INTC or INTD PCI Slot1 IRQ Priority PCI Slot2 IRQ Priority PCI Slot3 IRQ Priority PCI Slot4 IRQ Priority These options specify the IRQ priority for PCI devices installed in the P...

Страница 78: ...Address This option specifies the beginning address in hex of the reserved memory area The specified ROM memory area is reserved for use by legacy ISA adapter cards The settings are C0000 C4000 C8000...

Страница 79: ...Controller on the motherboard The settings are Auto AMIBIOS automatically determines if the floppy controller should be enabled Disabled or Enabled On Board Serial Port A This option specifies the bas...

Страница 80: ...Note The Optimal default setting for this option is ECP and the Fail Safe setting is Normal EPP Version The settings are 1 7 or 1 9 Note The Optimal and Fail Safe default settings are N A Parallel Po...

Страница 81: ...s not appear on the screen when typed Retype the new password as prompted and press Enter Make sure you write it down If you forget it you must drain CMOS RAM and reconfigure 5 3 Utility Setup 5 3 1 A...

Страница 82: ...4 2 Fail Safe Default The Fail Safe default settings consist of the safest set of parameters Use them if the system is behaving erratically They should always work but do not provide optimal system pe...

Страница 83: ...on the screen Fatal errors are those which will not allow the system to continue the boot up procedure If a fatal error occurs you should consult with your system manufacturer for possible repairs Th...

Страница 84: ...r 6 8042 Gate A20 Failure The keyboard controller 8042 contains the Gate A20 switch which allows the CPU to operate in virtual mode This error means that the BIOS cannot switch the CPU into protected...

Страница 85: ...t still beeps replace the keyboard controller If it still beeps try a different keyboard or replace the keyboard fuse if the keyboard has one 8 times there is a memory error on the video adapter Repla...

Страница 86: ...Timer Error Most ISA computers include two times There is an error in time 2 CMOS Battery State Low CMOS RAM is powered by a battery The battery power is low Replace the battery CMOS Checksum Failure...

Страница 87: ...ollow the screen instructions Display Switch Some compters require a video switch on the Not Proper motherboard be set to either color or monochrome Turn the computer off set the switch then power on...

Страница 88: ...No ROM BASIC Cannot find a bootable sector on either disk drive A or hard disk drive C The BIOS calls INT 18h which generates this message Use a bootable disk Off Board Parity error in memory installe...

Страница 89: ...bling cache memory 06 Uncompressing the post code unit next 07 Next initializing the CPU init and the CPU data area 08 The CMOS checksum calculation is done next 0B Next performing any required initia...

Страница 90: ...14 The 8254 timer test will begin next 19 The 8254 timer test is over Starting the memory refresh test next 1A The memory refresh test line is toggling Checking the 15 second on off time next 23 Read...

Страница 91: ...rol to BIOS POST Performing any required processing after the video ROM had control 2E Completed post video ROM test processing If the EGA VGA controller is not found performing the display memory rea...

Страница 92: ...next 45 Data initialized Checking for memory wraparound at 0 0 and finding the total system memory size next 46 The memory wraparound test has completed The memory size calculation has been completed...

Страница 93: ...Adjusting the displayed memory size for relocation and shadowing next 51 The memory size display was adjusted for relocation and shadowing Testing the memory above 1 MB next 52 The memory above 1 MB h...

Страница 94: ...he output buffer and checking for stuck keys Issuing the keyboard reset command next 81 A keyboard reset error or stuck key was found Issuing the keyboard controller interface test command next 82 The...

Страница 95: ...2 mouse check and extended BIOS data area allocation check next 8C Programming the WINBIOS Setup options next 8D The WINBIOS Setup options are programmed Resetting the hard disk controller next 8F The...

Страница 96: ...alization after the Coprocessor test next 9E Initialization after the Coprocessor test is complete Checking the extended keyboard keyboard ID and Num Lock key next Issuing the keyboard ID command next...

Страница 97: ...B1 Copying any code to specific areas D0h The NMI is disabled Power on delay is starting Next the initialization cade checksum will be verified D1h Initializing the DMA controller Performing the keybo...

Страница 98: ...BIOS User s Manual B 10 If either Ctrl Home was pressed or the system BIOS checksum is bad next the system will go to checkpoint code E0h Otherwise going to checkpoint code D7h...

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