3-3
Chapter 3: Troubleshooting
Losing the System’s Setup Configuration
1.
Check the jumper JBT1 setting.
Ensure that you are using a high
quality power supply. A poor quality power supply may cause the
system to lose CMOS setup. Refer to Chapter 1 of this manual for
details.
2.
If the above step does not fix the Setup Configuration problem,
contact your vendor for repair.
3-2
Technical Support Procedures
1.
Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter of the manual or check
our web site FAQ (http:// www.supermicro.com) before contacting
Technical Support.
2.
Take note that as a motherboard manufacturer Super Micro does not
sell directly to end-users, so it is best to check with your distributor or
reseller for troubleshooting services. They should know of any pos-
sible problem(s) with the specific system configuration that was sold
to you.
3.
BIOS upgrades can be downloaded from the SUPER BBS# (408) 895-
2022, 24 hours a day, using 1200-28800 baud, 8 data bits, 1 stop bit
and no parity. BIOS upgrades can also be downloaded from our web
site at http://www.supermicro.com.
Note: Not all BIOS can be flashed depending on the modifications to
the boot block code.
4.
If you still cannot resolve the problem, include the following information
when you e-mail Super Micro for technical support:
•
BIOS release date/version
•
System board serial number
•
Product model name
•
Invoice number and date
•
System configuration
Due to the volume of e-mails we recieve and the time it takes to repli-
cate problems, a response to your question may not be immediately
available. Please understand that we do not have the resources to
serve every end-user, however we will try our best to help all our
customers.
5.
Distributors: For immediate assistance, please have your account
number ready when placing a call to our technical support depart-
ment.
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