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Chapter 6: Troubleshooting and Support

6.1 Information Resources

Website

A great deal of information is available on the Supermicro website,

supermicro.com

Click the menu icon, the three bars in the upper right corner, then select:

•

Specifications for servers and other hardware are available by clicking the

Products

option.

•

The

Support

option offers downloads (manuals, BIOS/BMC, drivers, etc.), FAQs, RMA,

warranty, and other service extensions.

Direct Links for the SBI-620P-1(C/T)3N System

Web

SBI-620P-1C3N

specifications page

Web

SBI-620P-1T3N

specifications page

B12DPE-6 motherboard page

for links to the Quick Reference Guide, User Manual, validated

storage drives, etc.

Direct Links for General Support and Information

Frequently Asked Questions
TPM User Guide
General Memory Configuration Guide

BMC User Guide

Figure 6-1. Supermicro Website

Chapter 6

Troubleshooting and Support

Menu

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Содержание SuperBlade SBI-620P-1C3N

Страница 1: ...USER S MANUAL Revision 1 0a SuperBlade Server SBI 620P 1C3N SBI 620P 1T3N...

Страница 2: ...ss A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s in...

Страница 3: ...tilities https www supermicro com wdl Product safety info https www supermicro com about policies safety_information cfm If you have any questions please contact our support team at support supermicro...

Страница 4: ...re 17 Removing a Blade Unit from the Enclosure 17 2 3 Powering Up or Down 18 2 4 Processor and Heatsink Installation 18 The Processor Carrier Assembly 19 The Processor Heatsink Module PHM 21 Installin...

Страница 5: ...44 4 2 Driver Installation 46 4 3 SuperDoctor 5 47 4 4 BMC 48 BMC ADMIN User Password 48 Chapter 5 Optional Components 5 1 TPM Security Module 49 5 2 Intel Virtual RAID on CPU VROC 50 Requirements an...

Страница 6: ...6 UEFI BIOS Recovery 64 Overview 64 Recovering the UEFI BIOS Image 64 Recovering the Main BIOS Block with a USB Device 64 6 7 CMOS Clear 69 6 8 BMC Reset 69 6 9 Where to Get Replacement Components 70...

Страница 7: ...Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technic...

Страница 8: ...620P 1T3N SATA NVMe hybrid ports System Overview Motherboard B12DPE 6 Chassis MCP 680 61003 0N Processor Dual 3rd Gen Intel Xeon Scalable in socket P LGA 4189 Memory Up to 8TB 3DS LRDIMM LRDIMM 3DS R...

Страница 9: ...vity LED Blue Solid On Idle SAS NVMe drive installed Blue Blinking I O activity Off Idle SATA drive Status LED Red Solid On Failure of drive with RSTe support Red Blinking at 1 Hz Rebuild drive with R...

Страница 10: ...ates that KVM has been initialized Flashing blue Unit Identifier indicator The UID function is activated with a management program NIC LED Flashing green Indicates traffic Tx and RX data on the LAN co...

Страница 11: ...11 Chapter 1 Introduction Figure 1 3 Components Labeled SBI 620P 1C3N model shown 1 3 2 Top view 3 2 Latch Levers...

Страница 12: ...Feature Description 1 Drives Three 2 5 storage drives 2 CPU Processors and heatsinks 3 Memory DIMM slots 4 Cover Partial chassis cover 5 Mezzanine Network mezzanine add on card 6 Latch Levers Levers f...

Страница 13: ...MC2 P2 DIMMC1 P2 DIMMD2 CPU2 P2 DIMMD1 P2 DIMMA2 P2 DIMMA1 P2 DIMMB2 P2 DIMMB1 P2 DIMME1 P2 DIMMH1 P2 DIMME2 P2 DIMMF2 P2 DIMMF1 P2 DIMMG2 P2 DIMMG1 P2 DIMMH2 CPU2 MP1 JMEZZ1 PWR1 PWR2 BT1 J33 JBT1 LE...

Страница 14: ...PCI E 4 0 x16 slot supported by CPU1 with support of an SMCI proprietary SATA 6G NVMe SAS3 add on card or add on module JMEZZ1 PCI Mezzanine card connector JTPM1 Trusted Platform Module Port 80 conne...

Страница 15: ...0 DDR4 DDR4 DDR4 2133 2666 2933 3200 DDR4 2133 2666 2933 3200 2133 2666 2933 3200 2133 2666 2933 3200 2133 2666 2933 3200 2133 2666 2933 3200 2133 2666 2933 3200 2133 2666 2933 3200 2133 2666 2933 320...

Страница 16: ...ems may be mixed together in the same blade enclosure 2 1 Unpacking the System Inspect the box the system was shipped in and note if it was damaged in any way If any equipment appears damaged please f...

Страница 17: ...nclosure 1 Power down the blade unit 2 Push and hold the two locking levers out and away from each other 3 Use the locking levers to pull the blade from the enclosure Figure 2 1 Blade Locking Levers 2...

Страница 18: ...cessor CPU and processor carrier should be assembled together first to form the processor carrier assembly This will be attached to the heatsink to form the processor heatsink module PHM before being...

Страница 19: ...cate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below These triangles indicate the location of pin 1 Latch Latch Process...

Страница 20: ...processor under latch 1 on the carrier and then press the other end down until it snaps into latch 2 and is properly seated on the carrier Processor Carrier Assembly Top View Processor Carrier Assembl...

Страница 21: ...tsink over with the thermal grease facing up Note the two triangle cutouts A B located at the diagonal corners of the heatsink as shown in the drawing below 2 On the processor carrier assembly find pi...

Страница 22: ...llation and Setup Installing the PHM into the CPU Socket 1 Remove the plastic protective cover from the CPU socket Gently squeeze the grip tabs then pull the cover off CPU Socket with Plastic Protecti...

Страница 23: ...a b c d on the CPU socket 3 Locate four PEEK nuts A B C D and four rotating wires 1 2 3 4 on the heatsink as shown below 4 Check that the rotating wires 1 2 3 4 are in the unlatched position as shown...

Страница 24: ...the CPU socket making sure that each nut is properly aligned with its corresponding threaded fastener Latched State Top View 7 Press all four rotating wires outward to latch the PHM onto the CPU socke...

Страница 25: ...et Be sure the system is shut down and all AC power cords are unplugged 1 Use a t30 bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A B C and D 2 Press the four rotatin...

Страница 26: ...r Assembly from the PHM Detach the four plastic clips a b c d on the processor carrier assembly from the four corners of the heatsink A B C D as shown below and lift off the processor carrier assembly...

Страница 27: ...ier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right Carefully remove the processor from the carrier Processor Ca...

Страница 28: ...epend on the processors used in the system For validated memory use our Product Resources page DDR4 Memory Support for the 3rd Gen Intel Xeon Scalable Processors Type Ranks Per DIMM and Data Width DIM...

Страница 29: ...cal loading on a channel in DIMMx1 farther from CPU followed by DIMMx2 Figure 2 2 Memory Slots JTPM1 CPU1 PCI E 4 0 X16 BATTERY CPU1 P1 DIMMH2 P1 DIMMH1 P1 DIMME2 P1 DIMME1 P1 DIMMG2 P1 DIMMG1 P1 DIMM...

Страница 30: ...A1 B1 C1 E1 F1 G1 2 CPUs 14 DIMMs CPU1 A1 B1 C1 D1 E1 F1 G1 H1 CPU2 A1 B1 C1 E1 F1 G1 2 CPUs 16 DIMMs CPU1 A1 B1 C1 D1 E1 F1 G1 H1 CPU2 A1 B1 C1 D1 E1 F1 G1 H1 2 CPUs 18 DIMMs CPU1 A1 A2 B1 B2 C1 C2...

Страница 31: ...DDR4 DDR4 8 DIMM 4 PMem AD MM 1 x4 DDR4 DDR4 PM DDR4 DDR4 PM PM DDR4 DDR4 PM DDR4 DDR4 2 x2 DDR4 DDR4 PM DDR4 PM DDR4 DDR4 PM DDR4 PM DDR4 DDR4 1 x4 DDR4 PM DDR4 DDR4 DDR4 PM PM DDR4 DDR4 DDR4 PM DDR4...

Страница 32: ...PMem to DRAM cache ratio in MM and MM AD modes For each individual population different PMem rearrangements among channels are per mitted so long as the configuration does not break X12 DP Memory popu...

Страница 33: ...the system as described in Section 3 1 Follow the memory population sequence in the table above 1 Push the release tabs outwards on both ends of the DIMM slot to unlock it Notches Release Tabs 2 Alig...

Страница 34: ...ive Numbers 1 2 2 6 Storage Drives The blade has three 2 5 hot swap storage drive bays The drives are mounted in tool less drive carriers that simplify their removal from the chassis These carriers al...

Страница 35: ...g a Hot Swap Drive Carrier from the Chassis 1 Press the release button on the drive carrier which will extend the drive carrier handle 2 Use the drive carrier handle to pull the drive out of the chass...

Страница 36: ...toward the rear of the carrier 3 Tilt the drive to insert it onto the two posts on the right inside of the carrier 4 Pull out the two spring locking clasps to allow the drive to sit fully in the carri...

Страница 37: ...instead Ejecting a Drive 1 BMC Dashboard Server Health NVMe SSD 2 Select Device Group and Slot and click Eject After ejecting the drive Status LED indicator turns green 3 Remove the drive Note that D...

Страница 38: ...e Drive There are two ways to check using the BMC Dashboard Checking a Drive BMC Dashboard Server Health NVMe SSD Shows the temperatures of all NVMe drives BMC Dashboard Server Health Sensor Reading N...

Страница 39: ...ouds Air shrouds concentrate airflow to maximize fan efficiency Position the air shrouds as illustrated in the figure below sliding them over the compo nents Note that the front two shrouds each cover...

Страница 40: ...ts obstruct air flow through the chassis Pull all excess cabling out of the airflow path or use shorter cables The control panel LEDs display system heat status See Control Panel in Chapter 1 for deta...

Страница 41: ...tor The proprietary main power headers are PWR1 and PWR2 Mezzanine Card Connector A Mezzanine card connector located at JMEZZ1 supports a PCIe Gen 4 Mezzanine cards Install a PCIe 4 0 x16 riser card o...

Страница 42: ...ly one pin or has been completely removed Connector Pins Jumper Setting 3 2 1 3 2 1 ME Recovery JPME1 is used for ME Firmware Recovery mode which will limit system resource for essential function use...

Страница 43: ...ear Contacts JBT1 is used to clear CMOS Instead of pins this jumper consists of contact pads See the CMOS Clear section for more information 3 3 LED Indicators BMC Heartbeat LED LEDM1 is a BMC Heartbe...

Страница 44: ...supermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a DVD perhaps using an external USB SATA DVD drive or a USB flash drive...

Страница 45: ...iver browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the S...

Страница 46: ...Another option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or...

Страница 47: ...etwork Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Management Server SS...

Страница 48: ...our website at www supermicro com en solutions management software bmc resources BMC ADMIN User Password For security each system is assigned a unique default BMC password for the ADMIN user This can...

Страница 49: ...ineon 9670 controller Horizontal form factor The JTPM1 header is used to connect a Trusted Platform Module TPM A TPM is a security device that supports encryption and authentication in hard drives It...

Страница 50: ...Storage Technology enterprise Intel RSTe Driver for Linux Windows https downloadcenter intel com download 28108 Intel Virtual RAID on CPU Intel VROC and Intel Rapid Storage Technology enterprise Intel...

Страница 51: ...he key options are Intel VROC Keys VROC Package Description Part Number Intel MM Number Standard RAID 0 1 10 Supports 3rd party SSDs AOC VROCSTNMOD 951605 Premium RAID 0 1 5 10 Supports 3rd party SSDs...

Страница 52: ...ns and Requirements section on a previous page 2 Reboot the server and press DEL key to enter BIOS 3 Switch to Advanced Chipset Configuration North Bridge IIO Configuration Intel VMD Technology Intel...

Страница 53: ...Intel VMD controller 6 Select the desired PCIe slot to Enable or Disable Intel VMD functionality according to the current hardware configuration being used Hot Plug Capability can also be Enabled or D...

Страница 54: ...CPU to be enabled or disabled In this example we enabled CPU1 Slot1 Figure C 5 and CPU2 Slot5 Figure C 6 our 4x U 2 form factor SSDs as well as CPU1 M 2 C 1 and CPU1 M2 C 2 our 2x M 2 form factor SSDs...

Страница 55: ...R Virtual RAID on CPU All Intel VMD Controllers Create RAID Volume 10 Set Name 11 Set RAID Level 12 If cross controller RAID is required select Enable RAID spanned over VMD Controller 13 Select speci...

Страница 56: ...evice Hot plug Physically install the device ESXi will automatically discover NVMe SSDs but a manual scan may be required in some cases Related Information Links 1 https kb vmware com s article 215140...

Страница 57: ...offers downloads manuals BIOS BMC drivers etc FAQs RMA warranty and other service extensions Direct Links for the SBI 620P 1 C T 3N System Web SBI 620P 1C3N specifications page Web SBI 620P 1T3N spec...

Страница 58: ...ecurity Center for recent security notices Supermicro Phone and Addresses Direct Links continued 6 2 BMC Interface The system supports a Baseboard Management Controller BMC interface It provides remot...

Страница 59: ...IMMA1 P2 DIMMB2 P2 DIMMB1 P2 DIMME1 P2 DIMMH1 P2 DIMME2 P2 DIMMF2 P2 DIMMF1 P2 DIMMG2 P2 DIMMG1 P2 DIMMH2 CPU2 MP1 JMEZZ1 PWR1 PWR2 BT1 JBT1 LEDM1 CPLD1 JRK1 BIOS PCH LAN Controller BMC BMC Flash CPLD...

Страница 60: ...poor quality power supply may cause the system to lose the CMOS setup information Check that the motherboard battery still supplies 3VDC If it does not replace it If the above steps do not fix the set...

Страница 61: ...ing boot devices Cable connection Check to make sure that all cables are connected and working properly Use the minimum configuration for troubleshooting Remove all unnecessary components starting wit...

Страница 62: ...positive side facing up Then push the other side down until the clamp snaps over it Note Handle used batteries carefully Do not damage the battery in any way a damaged battery may release hazardous ma...

Страница 63: ...ou can download a crash dump of status information using the BMC Dashboard The BMC manual is available at www supermicro com manuals other BMC_Users_Guide_X12_H12 pdf Check Error Log 1 Access the BMC...

Страница 64: ...ed When the system power is turned on the recovery block codes execute first Once this process is complete the main BIOS code will continue with system initialization and the remaining POST Power On S...

Страница 65: ...e BIOS binary image into a USB flash device and rename it Super ROM for the BIOS recovery use Note 2 Before recovering the main BIOS image confirm that the Super ROM binary image file you download is...

Страница 66: ...shown above displays use the arrow keys to select the item Proceed with flash update and press the Enter key You will see the BIOS recovery progress as shown in the screen below Note Do not interrupt...

Страница 67: ...EFI Shell prompt appears type fs to change the device directory path Go to the directory that contains the BIOS package you extracted earlier from Step 6 Enter flash nsh BIOSname at the prompt to star...

Страница 68: ...complete When you see the screen above unplug the AC power cable from the power supply clear CMOS and plug the AC power cable in the power supply again to power on the system 10 Press Del continuously...

Страница 69: ...the system Notes Clearing CMOS will also clear all passwords Do not use the PW_ON connector to clear CMOS JBT1 contact pads 6 8 BMC Reset The BMC can be reset using the UID button Reset Press and hold...

Страница 70: ...boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision numb...

Страница 71: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues r...

Страница 72: ...om Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support sup...

Страница 73: ...f the 64k block at which the error was detected System RAM Failed at offset nnnn System RAM failed at offset nnnn of in the 64k block at which the error was detected Extended RAM Failed at offset nnnn...

Страница 74: ...RAM cache failed and BIOS disabled the cache On older boards check the cache jumpers You may have to replace the cache See your dealer A disabled cache slows system performance considerably CPU ID CP...

Страница 75: ...ay it on the screen If it cannot locate the address it displays Press F1 to resume F2 to Setup F3 for previous Displayed after any recoverable error message Press F1 to start the boot process or F2 to...

Страница 76: ...04h Get CPU type 06h Initialize system hardware 07h Disable shadow and execute code from the ROM 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh E...

Страница 77: ...Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3Ah Auto size cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 41h Initialize extended me...

Страница 78: ...s 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shad...

Страница 79: ...of ATA drives optional 90h Initialize hard disk controllers 91h Initialize local bus hard disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi processor boards 95h Install CD ROM for b...

Страница 80: ...y MultiBoot menu BEh Clear screen optional BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager PEM C2h Initialize error logging C3h Initialize error disp...

Страница 81: ...s Code Description E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize system timer E4h Initialize system I O E5h Check force recovery boot E6h Checksum BIOS ROM...

Страница 82: ...etects error 2C 2E or 30 base 512K RAM error it displays an additional word bitmap xxxx indicating the address line or bits that failed For example 2C 0002 means address line 1 bit one set has failed...

Страница 83: ...sistance Only certified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro chassis These war...

Страница 84: ...idere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el te...

Страница 85: ...ient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het e...

Страница 86: ...n Attention Avant de brancher le syst me sur la source d alimentation consulter les directives d installation Circuit Breaker Waarschuwing Raadpleeg de installatie instructies voordat u het systeem o...

Страница 87: ...el edificio Aseg rese de que el dispositivo de protecci n no sea superior a 250 V 20 A Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit d pend de l installat...

Страница 88: ...a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le syst me doit tre...

Страница 89: ...nt u alle spanningsbronnen en alle stroomkabels aangesloten op de voeding en van de behuizing te verwijderen Equipment Installation Warning Only trained and qualified personnel should be allowed to in...

Страница 90: ...lar reemplazar o utilizar este equipo Attention Il est vivement recommand de confier l installation le remplacement et la maintenance de ces quipements des personnels qualifi s et exp riment s Warning...

Страница 91: ...a de estas reas mediante la utilizaci n de una herramienta especial cerradura con llave u otro medio de seguridad Attention Cet appareil doit tre install e dans des zones d acc s r serv s L acc s une...

Страница 92: ...e ou quivalent recommand e par le fabricant Jeter les piles usag es conform ment aux instructions du fabricant Advertencia Existe peligro de explosi n si la bater a se reemplaza de manera incorrecta R...

Страница 93: ...evolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden Redundant Power Supplies Warning This unit might have more than one power supply connection All connec...

Страница 94: ...te maken Advertencia Puede que esta unidad tenga m s de una conexi n para fuentes de alimentaci n Para cortar por completo el suministro de energ a deben desconectarse todas las conexiones Attention C...

Страница 95: ...encia Cuando el sistema est en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le syst me est en fonctionnement des tensions lectriques circul...

Страница 96: ...con las normas de electricidad locales y nacionales Backplane Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigheid is geboden...

Страница 97: ...lektriciteitsvoorschriften Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handled according t...

Страница 98: ...age de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent Hot Swap Fan Warning Warning Hazardous moving parts K...

Страница 99: ...nilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateurs soient toujou...

Страница 100: ...r CAS zertifizierten Kabeln mit UL CSA gekennzeichnet an Ger ten oder Produkten die nicht mit Supermicro gekennzeichnet sind AC AC UL CSA UL CSA Supermicro Supermicro UL CSA UL CSA Supermicro UL CSA U...

Страница 101: ...code pour tous les autres appareils lectriques sauf les produits d sign s par Supermicro seulement AC AC UL CSA UL CSA Supermicro UL CSA UL CSA Supermicro Advertencia Cuando instale el producto utilic...

Страница 102: ...uitmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan een storing of b...

Страница 103: ...calable Platinum Gold and selected Silver processors BIOS AMI BIOS ACPI 3 0 or later PCI firmware 4 0 support BIOS rescue hot key SPI dual quad speed support RTC Real Time Clock wakeup Dual Boot Block...

Страница 104: ...BS EN 61000 4 5 BS EN 61000 4 6 BS EN 61000 4 8 BS EN 61000 4 11 Environment 2011 65 EU RoHS Directive EC 1907 2006 REACH 2012 19 EU WEEE Directive California Proposition 65 Product Safety 2014 35 EU...

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