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3-3

Chapter 3: Troubleshooting

Troubleshooting

2. BIOS upgrades can be downloaded from our web site at

http://www.supermicro.com/techsupport/download.htm.

Note: Not all BIOS can be flashed depending on the modifica-

tions to the boot block code.

3. If you still cannot resolve the problem, include the following information

when contacting Super Micro for technical support:

• Motherboard model and PCB revision number

• BIOS release date/version

(this can be seen on the initial display when your system first boots up)

•System configuration

An example of a Technical Support form is on our web site at

http://www.supermicro.com/techsupport/contact_support.htm.

4. Distributors: For immediate assistance, please have your account number

ready when placing a call to our technical support department. We can be

reached by e-mail at [email protected] or by fax at (408) 895-

2012.

3-3

Frequently Asked Questions

Question: What are the various memories that the 810 mother-

board can support?

Answer: Your motherboard has two DIMM sockets that support 168-pin,

unbuffered 3.3V SDRAM. It does not support registered, ECC or EDO

memory. Note that whether running at 66 or 100 MHz FSB speed, the

memory must be PC100 compliant. Because ECC is not supported, using

ECC memory will result in non-ECC operation.

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are

experiencing no problems with your system. Updated BIOS files are located on

our web site at http://www.supermicro.com. Please check our BIOS warning

message and the info on how to update your BIOS on our web site. Also, check

the current BIOS revision and make sure it is newer than your BIOS before

downloading. Select your motherboard model and download the BIOS file to your

computer. Unzip the BIOS update file and you will find the readme.txt (flash

instructions), the fwhflash.com (BIOS flash utility) and the BIOS image

(xxxxxx.rom) files. Copy these files onto a bootable floppy and reboot your

system. It is not necessary to set BIOS boot block protection jumpers on the

motherboard. At the DOS prompt, enter the command "fwhflash." This will start

Содержание PIIISEA

Страница 1: ...SUPER PIIISED SUPER PIIISEA USER S AND BIOS MANUAL Revision 1 1 SUPER...

Страница 2: ...achine without prior written consent IN NO EVENT WILL SUPERMICRO COMPUTER BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY TO USE THIS PRODUC...

Страница 3: ...ions and performance of the SUPER PIIISED PIIISEA mainboard and provides detailed information about the chipset Chapter 2 begins with instructions on handling static sensitive devices Read this chapte...

Страница 4: ...Appendix A provides information on BIOS error beep codes and messages Appendix B lists post diagnostic error messages iv SUPER PIIISED PIIISEA User s Manual...

Страница 5: ...Chipset Overview 1 13 1 3 PC Health Monitoring 1 14 1 4 ACPI PC 98 Features 1 16 1 5 Power Supply 1 18 1 6 Super I O 1 19 Chapter 2 Installation 2 1 Static Sensitive Devices 2 1 Precautions 2 1 Unpac...

Страница 6: ...y Connector 2 13 IDE Connectors 2 13 AMR Connector 2 14 2 9 Installing Software Drivers 2 15 Chapter 3 Troubleshooting 3 1 Troubleshooting Procedures 3 1 Before Power On 3 1 No Power 3 1 No Video 3 1...

Страница 7: ...4 21 Change Language Setting 4 22 Auto Configuration with Optimal Settings 4 22 Auto Configuration with Fail Safe Settings 4 22 Save Settings and Exit 4 22 Exit Without Saving 4 22 Appendices Appendix...

Страница 8: ...Notes SUPER PIIISED PIIISEA User s Manual...

Страница 9: ...you with the highest standards in quality and performance Please check that the following items have all been included with your motherboard If anything listed here is damaged or missing contact your...

Страница 10: ...95131 U S A Tel 1 408 895 2001 Fax 1 408 895 2008 E mail marketing supermicro com General Information support supermicro com Technical Support Web site www supermicro com European Office Address Super...

Страница 11: ...Chapter 1 Introduction 1 3 Introduction Notes...

Страница 12: ...SUPER PIIISED PIIISEA Manual 1 4 Introduction SUPER PIIISED Figure 1 1 SUPER PIIISED Motherboard Image...

Страница 13: ...Chapter 1 Introduction 1 5 Introduction SUPER PIIISEA Figure 1 2 SUPER PIIISEA Motherboard Image...

Страница 14: ...SET IDE LED KEYLOCK SPEAKER JP26 J19 FLOPPY IDE2 IDE1 1 1 J18 FAN2 Chassis Fan 1 WOL FAN2 ICH GMCH J35 Parallel Port 1 J28 11 6 7 0 J1 J9 BATTERY JPWAKE 1 1 1 LINE OUT LINE IN MIC CD_1 D I S P L A Y C...

Страница 15: ...p 2 8 COM2 COM2 Serial Port Header p 2 8 FAN1 CPU Fan Header p 2 8 FAN2 Chassis Fan Header p 2 8 FAN3 Thermal Control Fan Header p 2 8 GAME Game Port J18 J19 IDE Hard Disk Drive Connectors p 2 13 J29...

Страница 16: ...an 1 WOL FAN2 ICH GMCH J35 Parallel Port 1 J28 12 7 0 J1 J9 BATTERY JPWAKE 1 1 1 LINE OUT LINE IN MIC CD_1 D I S P L A Y CACHE CD 1 1 1 AMR JBT1 BIOS 4 Mb FWH D I S P L A Y CACHE J4 VGA GAME PORT FAN3...

Страница 17: ...p 2 8 COM2 COM2 Serial Port Header p 2 8 FAN1 CPU Fan Header p 2 8 FAN2 Chassis Fan Header p 2 8 FAN3 Thermal Control Fan Header p 2 8 GAME Game Port J18 J19 IDE Hard Disk Drive Connectors p 2 13 J29...

Страница 18: ...M 133 100 66 MHz Host Bus PCI Slots USB ATA66 IDE Ports BIOS 4Mb FWH 4MB Display Cache 33 MHz PCI Bus 100 MHz SDRAM Bus SuperI O LPC 1 5 Mb sec AC 97 AMR 133 100 MHz Bus Note This is a general block d...

Страница 19: ...ide bus speed being used Chipset Intel 810E see page 1 13 for details Expansion Slots PIIISED PIIISEA 6 PCI slots 4 PCI slots 3 ISA slots 1 PCI ISA slot shared 1 AMR slot 1 AMR slot BIOS 4 Mb Firmware...

Страница 20: ...ilities Port supported parallel port PS 2 mouse and PS 2 keyboard ports 1 infrared port slow IR 2 USB Universal Serial Bus ports Other Selectable CPU speed control set in BIOS Keyboard wake up Interna...

Страница 21: ...tween the SDRAM and the rest of the system logic It includes a system memory DRAM controller which supports a 64 bit 100 MHz DRAM array and utilizes Direct AGP integrated AGP technology to create vivi...

Страница 22: ...a in system memory is stored in RAM when the system is suspended and system power is turned off the power supply fan also shuts off You must be running ACPI for this feature to take effect See page 1...

Страница 23: ...l fan whenever the CPU temperature exceeds a user defined threshold The overheat circuitry runs independently from the CPU It can continue to monitor for overheat conditions even when the CPU is in sl...

Страница 24: ...ator to run cooler and thus make the system more stable 1 4 ACPI PC 98 Features ACPI stands for Advanced Configuration and Power Interface The ACPI specification defines a flexible and abstract hardwa...

Страница 25: ...the only keyboard in the system the USB keyboard will work like a normal keyboard during system boot up Real Time Clock Wake Up Alarm Although the PC may be perceived to be off when not in use it is s...

Страница 26: ...used with an ATX 2 01 or above compliant power supply 1 5 Power Supply As with all computer products a stable power source is necessary for proper and reliable operation It is even more important for...

Страница 27: ...rates of 250 Kb s 500 Kb s or 1 Mb s It also provides two high speed 16550 compatible serial communication ports UARTs one of which supports serial infrared communication Each UART includes a 16 byte...

Страница 28: ...SUPER PIIISED PIIISEA Manual 1 20 Introduction Notes...

Страница 29: ...al object before removing the board from the antistatic bag Handle the board by its edges only do not touch its components peripheral chips memory modules or gold contacts When handling chips or modul...

Страница 30: ...ly with SECC2 Pentium III OEM packages Processor You are now ready to install the processor Your motherboard has a Slot 1 type connector which supports Celeron and Pentium II processors housed in SEPP...

Страница 31: ...est to use as many metal fasteners as possible Figure 2 1 Universal Retention Mechanism URM Arm in upright position Note The Pentium II processor comes in the SECC package which has locking tabs on th...

Страница 32: ...of DIMM Installation into Socket DIMM PC100 Notches PC100 Notches 2 4 Installing DIMMs CAUTION Exercise extreme care when installing or removing DIMM modules to prevent any possible damage DIMM Insta...

Страница 33: ...2 3 I O Port Locations and Definitions VGA Monitor Port Blue Line Out Line In Mic Front Control Panel Speaker IR Conn Power On X Reset JF2 JF1 X Keyboard Lock 1 1 Hard Drive LED Power LED JF1 and JF2...

Страница 34: ...have securely mounted the motherboard memory and add on cards you are ready to connect the cables Attach an ATX power supply cable to J29 by aligning the tabs on both connectors See Table 2 1 for the...

Страница 35: ...pin definitions Speaker Connector The speaker connector is located on pins 10 to 13 of JF1 See Table 2 7 for pin definitions Table 2 7 Speaker Connector Pin Definitions JF1 Pin Number 10 11 12 13 Func...

Страница 36: ...3 The CPU and chas sis fan headers are located on FAN1 and FAN2 respectively Refer to Table 2 12 for pin definitions Universal Serial Bus USB The two Universal Serial Bus con nectors are located on J3...

Страница 37: ...4 Definition Right Stereo Signal Ground Ground Left Stereo Signal Overheat LED JOH The JOH header is used to con nect an LED to provide warning of chassis overheating Refer to Table 2 14 for pin defin...

Страница 38: ...of processor Table 2 16 dis plays the settings for these two jumpers However two settings in BIOS allow you to adjust this preset value To do so refer to the CPU Speed page 4 10 and the CPU Clock Freq...

Страница 39: ...ard and the AMR slot will support modems only The disabled setting should be se lected when you wish to use an add on card for audio either in the AMR or a PCI slot See Table 2 18 for jumper settings...

Страница 40: ...two floppy disk drives The connector with twisted wires always connects to drive A and the connector that does not have twisted wires always connects to drive B The 80 wire ATA66 IDE hard disk drive...

Страница 41: ...J35 Pin Number Function 1 GND 3 GND 5 Key 7 GND 9 GND 11 GND 13 GND 15 GND 17 GND 19 GND 21 GND 23 GND 25 GND 27 GND 29 GND 31 GND 33 GND Pin Number Function 2 FDHDIN 4 Reserved 6 FDEDIN 8 Index 10 M...

Страница 42: ...8 B9 B10 B11 B12 B13 B14 B15 B16 B17 B18 B19 B20 B21 B22 B23 Signal AUDIO_PWRDN MONO_PHONE GND 5Vdual 5VSB USB_OC GND USB USB KEY KEY GND S P DIF_IN GND 3 3Vdual 3 3VSB GND AC97_SYNC GND AC97_SDATA_IN...

Страница 43: ...Click the icons showing a hand writing on paper to view the readme files for each item Click the tabs to the right of these in order from top to bottom to install each item one at a time After instal...

Страница 44: ...2 16 SUPER PIIISED PIIISEA Manual Installation Notes...

Страница 45: ...t is fully seated the chassis speaker and the power LED to the motherboard Check all jumper settings as well 5 Install a single memory module and make sure it is fully seated 6 Check the power supply...

Страница 46: ...of any possible problem s with the specific system configuration that was sold to you 1 Please go through the Troubleshooting Procedures and Frequently Asked Question FAQ sections in this chapter or s...

Страница 47: ...n support Answer Your motherboard has two DIMM sockets that support 168 pin unbuffered 3 3V SDRAM It does not support registered ECC or EDO memory Note that whether running at 66 or 100 MHz FSB speed...

Страница 48: ...the same time then turn on the power with these keys pressed until your floppy drive starts reading Your screen will remain blank until the BIOS program is done If the system reboots correctly then t...

Страница 49: ...ire an amplifier to function If you are playing music from an external audio CDROM you must connect an audio cable not included from your CD unit to either the CD or CD_1 header on the motherboard See...

Страница 50: ...en service is complete This warranty only covers normal consumer use and does not cover damages incurred in shipping or from failure due to the alternation misuse abuse or improper maintenance of prod...

Страница 51: ...em information when the computer is turned off The original IBM AT had 64 kbytes of non volatile memory storage in CMOS RAM All AT compatible systems have at least 64 kbytes of CMOS RAM which is usual...

Страница 52: ...oring chips When a failure occurs in a monitored activity AMIBIOS can sound an alarm and display a message The PC Health Monitoring chips monitor CPU temperature Additional temperature sensors Chassis...

Страница 53: ...ector Virus Protection Disabled Month Jan Dec ESC Exit Sel Day 01 31 PgUp PgDn Modify Year 1901 2099 F2 F3 Color AMIBIOS HIFLEX SETUP UTILITY VERSION 1 18 1998 American Megatrends Inc All Rights Reser...

Страница 54: ...ith a list of drive parameters appears Click on OK to configure the drive Type How to Configure SCSI Select Type Select Not Installed on the drive parameter screen The SCSI drivers provided by the SCS...

Страница 55: ...per track SCSI and IDE drive may have even more sectors per track Capacity The formatted capacity of the drive is Number of heads x Number of cylinders x Number of sectors per track x 512 bytes per se...

Страница 56: ...he options for the 1st Boot Device are Disabled 1st IDE HDD 2nd IDE HDD 3rd IDE HDD 4th IDE HDD Floppy ARMD FDD ARMD HDD ATAPI CD ROM SCSI Network or I2 0 The options for the 2nd Boot Device are Disab...

Страница 57: ...en Floppy Access Control The settings for this option are Read Write or Read Only Hard Disk Access Control The settings for this option are Read Write or Read Only S M A R T for Hard Disks S M A R T S...

Страница 58: ...r this option are Disabled WriteThru or WriteBack System BIOS Cacheable When set to Enabled the contents of the F0000h system memory segment can be read from or written to cache memory The contents of...

Страница 59: ...he USB Universal Serial Bus functions USB KB Mouse Legacy Support The settings for this option are Keyboard Auto Keyboard Mouse or Dis abled Set this option to Enabled to enable the USB keyboard and m...

Страница 60: ...This option specifies the cache size to be used for the display data The settings are 32MB and 64MB CPU Speed at 133 100 66 MHz This allows you to change the CPU speed unless Auto has been selected w...

Страница 61: ...his option are Enabled or Disabled AC97 Modem Controller This setting is used to switch between use of the Audio Modem Riser AMR and a modem The settings for this option are Auto or Disabled AC97 Audi...

Страница 62: ...toggle between settings on the other options but it will have no effect Standby Time Out This option specifies the maximum system inactivity time in the full power on state When this length of time ex...

Страница 63: ...has expired The settings are Disabled Standby or Suspend Note The Optimal default setting for this option is Suspend and the Fail Safe default setting is Disabled Hard Disk Time Out Minutes This optio...

Страница 64: ...d and Disabled TCO Logic SMI Enable This allows the TCO logic to generate a System Management Interrupt when a century rollover occurs The settings are Enabled and Disabled Advanced Resume Event Contr...

Страница 65: ...settings for this option are Enabled and Disabled SM BUS Resume This allows you to wake up the system from a system management bus device The settings for this option are Enabled and Disabled LAN Wake...

Страница 66: ...register in the PCI device configuration space is the VGA Palette Snoop bit 0 is disabled For example if there are two VGA devices in the computer one PCI and one ISA and this option is disabled data...

Страница 67: ...RQ These options specify the PCI interrupt used by the primary or secondary IDE channel on the offboard PCI IDE controller The settings are Disabled Hardwired INTA INTB INTC or INTD PCI Slot1 IRQ Prio...

Страница 68: ...red IRQs Reserved Memory Size This option specifies the size of the memory area reserved for legacy ISA adapter cards The settings are Disabled 16K 32K or 64K Reserved Memory Address This option speci...

Страница 69: ...s monitor Onboard FDC This option enables the FDC Floppy Drive Controller on the motherboard The settings are Disabled and Enabled Onboard Serial Port 1 This option specifies the base I O port address...

Страница 70: ...al default setting for this option is ECP and the Fail Safe setting is Normal EPP Version The settings are 1 7 and 1 9 Note The Optimal and Fail Safe default settings are N A Parallel Port IRQ This op...

Страница 71: ...users must enter a password every time the system boots or when the AMIBIOS setup is executed You can set either a Supervisor password or a User password If you do not want to use a password just pre...

Страница 72: ...to Configuration with Fail Safe Settings The Fail Safe default settings consist of the safest set of parameters Use them if the system is behaving erratically They should always work but do not provid...

Страница 73: ...messages normally appear on the screen Fatal errors are those which will not allow the system to continue the boot up procedure If a fatal error occurs you should consult with your system manufacturer...

Страница 74: ...ases If you hear it s because 6 short beeps 1 long beep Mixed Memory types 7 short beeps 1 long beep 100 MHz system with no SDRAM memory 8 short beeps 1 long beep SPD EDO in 100 MHz system 9 short bee...

Страница 75: ...le Cache CH 2 Timer Error Most ISA computers include two times There is an error in time 2 CMOS Battery State Low CMOS RAM is powered by a battery The battery power is low Replace the battery CMOS Che...

Страница 76: ...the screen instructions Display Switch Some compters require a video switch on the Not Proper motherboard be set to either color or monochrome Turn the computer off set the switch then power on DMA E...

Страница 77: ...d connector No ROM BASIC Cannot find a bootable sector on either disk drive A or hard disk drive C The BIOS calls INT 18h which generates this message Use a bootable disk Off Board Parity error in mem...

Страница 78: ...BIOS Manual A 6 APPENDIX A Notes...

Страница 79: ...isabling cache memory 06 Uncompressing the post code unit next 07 Next initializing the CPU init and the CPU data area 08 The CMOS checksum calculation is done next 0B Next performing any required ini...

Страница 80: ...et 14 The 8254 timer test will begin next 19 The 8254 timer test is over Starting the memory refresh test next 1A The memory refresh test line is toggling Checking the 15 second on off time next 23 Re...

Страница 81: ...control to BIOS POST Performing any required processing after the video ROM had control 2E Completed post video ROM test processing If the EGA VGA controller is not found performing the display memor...

Страница 82: ...0 next 45 Data initialized Checking for memory wraparound at 0 0 and finding the total system memory size next 46 The memory wraparound test has completed The memory size calculation has been complet...

Страница 83: ...zed Adjusting the displayed memory size for relocation and shadowing next 51 The memory size display was adjusted for relocation and shadowing Testing the memory above 1 MB next 52 The memory above 1...

Страница 84: ...the output buffer and checking for stuck keys Issuing the keyboard reset command next 81 A keyboard reset error or stuck key was found Issuing the keyboard controller interface test command next 82 T...

Страница 85: ...PS 2 mouse check and extended BIOS data area allocation check next 8C Programming the WINBIOS Setup options next 8D The WINBIOS Setup options are programmed Resetting the hard disk controller next 8F...

Страница 86: ...tialization after the Coprocessor test next 9E Initialization after the Coprocessor test is complete Checking the extended keyboard keyboard ID and Num Lock key next Issuing the keyboard ID command ne...

Страница 87: ...DMI B1 Copying any code to specific areas D0h The NMI is disabled Power on delay is starting Next the initialization cade checksum will be verified D1h Initializing the DMA controller Performing the k...

Страница 88: ...BIOS Manual B 10 APPENDIX B If either Ctrl Home was pressed or the system BIOS checksum is bad next the system will go to checkpoint code E0h Otherwise going to checkpoint code D7h...

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