Sunsystem SWUP EXT Series, Инструкция по установке и эксплуатации

Страница: 13 / 16

13
INSTALLATION and OPERATION MANUAL INSTALLATION and OPERATION MANUAL
without written authorization issued by
the Quality Department. The return pro-
cedure shall be according to RMA (Return
Material Authorization).
d) If on customer’s request, and when
there is reason for urgency, the customer
demands immediate replacement of the
product he has claimed warranty for, be -
fore making the decision as to the claim,
said request shall be accompanied by a
Purchase requisition from the Commer -
cial Department. After decision for satis -
faction of the claim has been made, the
Purchase requisition mentioned above
will be annulled by issuing a receipt for
returned goods; with this receipt the
customer can purchase another product
with the same price in case the claim has
proved grounded.
e) NES Ltd. reserves the right to make in
situ reports from the claims they have re-
ceived for the purpose of checking every
aspect that might be useful for better
consideration of warranty claims; for this
reason the customer shall not make any
changes in installation conditions which
are reasons for the claim without prior
written consent of the Technical Depart -
ment.
6.4. Limitation of liability
а) NES Ltd. is not liable before the
customer, neither directly nor indirectly,
for any non-fulfillment
or delay at applying the warranty obliga-
tions which might originate from external
pressure of other circumstances outside
NES Ltd
tification number has been modified, re -
moved or blurred, or cannot be expressly
attested.
c) Damages in the appearance of products
shall not be considered as defects except
for those ones which cause losses during
operation or change technical character -
istics of water heaters set forth in bro -
chures.
d) NES Ltd. preserves the right, in case of
replacement, to deliver another model of
water heater in order to fulfill approved
warranty claims when the original model
is not being manufactured.
6.3. Claiming warranty
Every customer who has purchased a wa-
ter heater from NES Ltd., and who has
good reasons to lay a warranty claim, shall
proceed as follows:
a) Immediately notify in writing:
1) The installer, or the company that has
sold the water heater to him, or
2) The distributor firm, or
3) The commercial representative of
NES Ltd. in the region.
For this purpose the claimant shall fill out
a claim form; the latter shall be accompa -
nied by the document proving the pur-
chase of the water heater (invoice) with
the date of purchase in it.
b) After receiving the claim form, NES Ltd.
considers it and makes decision whether
the claim has grounds, and whether the
defect is within the scope of the warranty
set forth in this certificate for limited war -
ranty; after which informs the customer
as to its decision and the steps he shall do.
c) The return of a product cannot be done