**ADIC / Sun Confidential**
Sun_StorEdge_L7_Decision_Tree_Rev01_
24.0 dRIVE dOOR
This error message indicates the autoloader failed to eject a tape from or load a tape to a drive due to a
drive door stepper motor limit being reached. Troubleshooting should begin with retrying the drive eject or
drive load operation. For instructions on ejecting a tape from a drive via the front panel, refer to Sun
StorEdge L7 User’s Guide -> Operation and Maintenance -> Autoloader Modes -> Mode 1B – EJECT DRV.
For instructions on loading a tape to a drive via the front panel, refer to Sun StorEdge L7 User’s Guide ->
Operation and Maintenance -> Autoloader Modes -> Mode 1A – LOAD DRV.
DP1:
Check to see if the error message is still present after retrying the drive eject or drive load operation.
R1:
Error message is still present.
A1:
Cycle power to the autoloader.
A1:
Retry the drive eject or drive load operation.
DP2:
Check to see if the error message is still present after retrying the drive eject or drive load
operation.
R2:
Error message still present.
A2:
Replace the autoloader.
R2:
Error message no longer present.
R2:
Continue normal autoloader operation.
R1:
Error message no longer present.
A1:
Continue normal autoloader operation.
25.0 CT FAILED
This error message indicates a cleaning tape failed to clean a drive. Troubleshooting should begin with
ejecting the cleaning tape from the drive and loading a new or known good cleaning tape. For instructions
on ejecting and loading cleaning media via the front panel, refer to Sun StorEdge L7 User’s Guide ->
Operation and Maintenance -> Normal Maintenance -> Cleaning the Drive Head or Sun StorEdge L7 User’s
Guide -> Troubleshooting and Diagnostics -> Using the Diagnostic Menu -> Clean Drive.
DP1:
Check to see if the error message is still present after retrying the drive cleaning operation with a new
or known good cleaning tape.
R1:
Error message is still present.
A1:
Replace the autoloader.
R1:
Error message no longer present.
A1:
Continue normal autoloader operation.
