**ADIC / Sun Confidential**
Sun_StorEdge_L7_Decision_Tree_Rev01_
16.0 PCKR FULL
This error message indicates the autoloader’s picker contains a tape that needs to be returned to its storage
location. A tape in the picker at power down, followed by a power up, is the most likely cause of t his error.
Troubleshooting should begin with cycling power to the autoloader and ejecting the tape in the picker to its
storage location. For instructions on ejecting a tape from the picker via the front panel, refer to Sun
StorEdge L7 User’s Guide -> Operation and Maintenance -> Autoloader Modes -> Mode 4 – EJECT PCKR.
DP1:
Check to see if the error message is still present after cycling autoloader power and retrying the picker
eject operation.
R1:
Error message is still present.
A1:
Power down the autoloader.
A1:
Manually remove the tape from the picker.
A1:
Inspect the tape and picker and remove any debris (tape, labels, etc.) that may be preventing the
tape from ejecting from the picker.
A1:
Replace the tape that was removed from the picker.
A1:
Power up the autoloader and perform a tape move with the same tape.
DP2:
Check to see if an error message is still present after performing a tape move with the same
tape.
R2:
Error message still present.
A2:
Power down the autoloader and manually remove the tape.
A2:
Power up the autoloader and repeat a tape move operation with another tape.
DP3:
Check to see if an error message is still present after performing a tape
move with a different tape.
R3:
Error message still present.
A3:
Replace the autoloader.
R3:
Error message no longer present.
A3:
Replace the defective tape and continue normal autoloader
operation.
R2:
Error message no longer present.
R2:
Continue normal autoloader operation.
R1:
Error message no longer present.
A1:
Continue normal autoloader operation.
17.0 PCKR EMPTY
This error message indicates the autoloader attempted to perform an EJECT PCKR operation (reference Sun
StorEdge L7 User’s Guide -> Operation and Maintenance -> Autoloader Modes -> Mode 4 – EJECT PCKR)
with no tape present in the picker. The PCKR EMPTY error message will appear on the LCD for
approximately 25 seconds. The error message can be cleared prior to 25 seconds by pressing the MODE
button on the front panel of the autoloader to return the autoloader to LdR REAdY status.
18.0 dRIVE EJCT
This error message indicates the autoloader failed to eject a tape from a drive. Troubleshooting should
begin with retrying the drive eject operation. For instructions on ejecting a tape from a drive via the front
panel, refer to Sun StorEdge L7 User’s Guide -> Operation and Maintenance -> Autoloader Modes -> Mode
1B – EJECT DRV.
DP1:
Check to see if the error message is still present after retrying the drive eject operation.
R1:
Error message is still present.
A1:
Cycle power to the autoloader.
A1:
Retry the drive eject operation.
DP2:
Check to see if the error message is still present after retrying the drive eject operation.
R2:
Error message still present.
A2:
Replace the autoloader.
R2:
Error message no longer present.
R2:
Continue normal autoloader operation.
R1:
Error message no longer present.
A1:
Continue normal autoloader operation.
