Airxcel Commercial Group Limited Product Warranty
If any part of your Airxcel Commercial Group Air Conditioner, Heat Pump or Unit Ventilator fails because of a manufacturing defect within the time
frame in the table below, the Airxcel Commercial Group will furnish without charge, EXW Cordele, Georgia, the required replacement part. Any
transportation, related service labor, diagnosis calls, filter, driers, and refrigerant are not included. The owner must provide proof of the date of the
original start-up. The contractor’s invoice, the certificate of occupancy, or similar documents are examples of proof of the date of the original start-up.
Marvair, ICE, Eubank
Suburban Applied Products
90 Days DOA w/Flat Rate Labor
1 Year Parts/Labor – Flat Rate
1 Year Parts
5 Years Heat Exchanger
5 Years Compressor
5 Years Compressor
The following extra cost warranties are available from Airxcel Commercial Group:
Bronze
Silver
Gold
Diamond
Any Special Warranty Written for a Job
1 Year Parts/Labor
2 Years Parts/Labor
5 Years Parts/Labor
Any related service labor, diagnosis calls, filter, driers and refrigerant are not included. Airxcel Commercial Group will pay for non-priority shipping
costs of the compressor during the first twelve months of the warranty period. After the first twelve months of the warranty period, all costs of
shipment and risk of loss during the shipment of the compressor shall be the responsibility of the owner.
The owner of the product may ship the allegedly defective or malfunctioning product or part to Airxcel Commercial Group, at such owner’s expense,
and Airxcel Commercial Group will diagnose the defect and, if the defect is covered under this warranty, Airxcel Commercial Group will honor its
warranty and furnish the required replacement part. All costs for shipment and risk of loss during shipment of the product to Airxcel Commercial
Group and back to the owner shall be the responsibility and liability of the owner. Upon written request by an owner, Airxcel Commercial Group
may arrange for remote diagnosis of the allegedly defective or malfunctioning product or part but all costs for transportation, lodging and related
expenses with regard to such diagnostic services shall be the responsibility and liability of the owner.
An owner requesting performance under this Warranty shall provide reasonable access to the allegedly defective or malfunctioning product or part
to Airxcel Commercial Group and its authorized agents and employees.
This warranty applies only to products purchased and retained for use within the U.S.A., Canada, and Mexico. This warranty does not cover
damage caused by improper installation, misuse of equipment or negligent servicing.
THIS WARRANTY CONSTITUTES THE EXCLUSIVE REMEDY OF ANY PURCHASER OF AN AIRXCEL COMMERCIAL GROUP HEAT PUMP
OR AIR CONDITIONER AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR USE, TO THE FULLEST EXTENT PERMITTED BY LAW. IN NO EVENT
SHALL ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR USE EXCEED THE TERMS OF THE APPLICABLE WARRANTY
STATED ABOVE AND AIRXCEL COMMERCIAL GROUP SHALL HAVE NO OTHER OBLIGATION OR LIABILITY. IN NO EVENT SHALL MARVAIR
BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR MONETARY DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE-TO-
STATE. Some states do not allow limitations or exclusions, so the above limitations and exclusions may not apply to you.
09/2017 Rev.5
Supersedes 06/2004
IF YOU HAVE A PRODUCT PROBLEM
FIRST:
Contact the installer of the equipment or the selling dealer for warranty service. You may find his name on the product or with your homeowners manual.
If his name is not known, call your builder or general contractor if yours is a new structure.
SECOND:
Contact the Suburban distributor who supplied the product to the installer/dealer.
THIRD:
Contact:
Suburban Applied Products
Customer Service Department
156 Seedling Drive
Cordele, GA 31015
(229) 273-3636
Fax: (229) 273-5154
www.SuburbanManufacturing.com
Please consult the Suburban Applied Products website at www.SuburbanManufacturing.com for the latest product literature. Detailed
dimensional data is available upon request. A complete warranty statement can be found in each product’s Installation/Operation Manual, on
our website. As part of the Suburban continuous improvement program, specifications are subject to change without notice.
P.O. Box 400 • Cordele, GA 31010
156 Seedling Drive • Cordele, GA 31015
Ph: 229-273-3636 • Fax: 229-273-5154
Email: [email protected]
Manufactured by:
10
