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Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
Troubleshooting
(O) = Operator
(T) = Technician Task
WARNING
Technician tasks are only to be completed by qualified service
people. Check faults before calling service technician.
Operation
• If any faults/issues occur with the unit, follow the below troubleshooting procedures
• If the troubleshooting procedures do not correct the problem, contact the Stoddart Service Department
Problem
Possible Causes
Task
Remedy
Unit does not operate / start
The mains isolating switch on the wall, circuit
breaker or fuses are OFF at the power board
O
Turn isolating switch, circuit breaker or fuses
ON
The power switch of the unit is OFF
O
Turn the power switch ON
Electrical wiring damaged
T
Replace / Fix electrical wiring
Unit does not reach
temperature
Temperature not set to the right setting
O
Check setting and adjust the temperature
Exhaust fan above the unit
O
Move unit / exhaust fan
Cold items in units
O
Remove items and heat properly
Cold water in the unit
O
Close the water valve / Wait 30 minutes
Temperature gauge broken
T
Replace temperature gauge
Thermostat or Temperature probe broken
T
Replace thermostat
Mineral deposits on element
T
Filter water
Element blown
T
Replace element
Food not at desired
temperature
Thermostat set incorrectly
O
Adjust thermostat
Unit is not reaching required temperature
O/T
See above
Water pooling around the unit
Drain not in the tundish / Bucket overflowing
O
Place drain in the tundish / Clear and replace
bucket
Unit not level
O
Place unit of a level surface
Connection seals / drain valve broken
T
Replace seals / drain valve
Corrosion
Poor water quality
T
Test water quality
Not being drained, cleaned and emptied daily
O
Follow cleaning schedule of user manual
Scale build up
Scale build up on elements and unit
O
Descale unit
Cleaning and Maintenance