Infinea Omni User Manual
Page 14 of 18
UM-00005 Version: A
TROUBLESHOOTING
Troubleshooting > Scanner
If you are having problems scanning barcodes, refer to the table below for possible causes.
Problem
Possible Cause
Scanner does not turn on
• Power is not available via Power over Ethernet (PoE).
Green LED not illuminated.
• Infinea Omni not powered on by software
• Faulty scan engine
No barcode data being returned
during scanning
• Unreadable barcode
• Software decoding incorrectly.
Scanner beep is not audible
• Sound mode is not enabled.
Unable to scan certain barcode
symbols
• Barcode type is not enabled.
• Barcode type is not supported.
See
Technical Data > Electrical > Barcode Type
for addi-
tional information.
If you are having problems with your Infinea Omni which not addressed by the table above, please
contact technical support at