OPERATION
Troubleshooting
76
|DHE Connect | DHE Touch
www.stiebel-eltron.com
Problem
Cause
Remedy
You cannot adjust the temperature via the
Touch wheel.
The "Temperature" function has not been set
in the Touch wheel menu.
Set the function for temperature.
Problem, DHE Connect only
Cause
Remedy
You cannot adjust the volume via the
Touch wheel.
The "Volume" function has not been set in
the Touch wheel menu.
Set the function for volume.
The internet radio or weather display is
unavailable.
The WLAN reception is too weak.
Check the signal strength in the status bar. Use a repeater to improve sig-
nal strength if necessary.
The WLAN connection is not set up.
Set up the WLAN connection.
The radio is regularly interrupted.
The WLAN reception is too weak.
Check the signal strength in the status bar. Use a repeater to improve sig-
nal strength if necessary.
The internet access bandwidth is too low.
Contact your internet provider to find out whether access with increased
bandwidth is available.
No internet radio or weather search
results.
The stations or locations are not supported
by the provider.
Check the spelling. Use only provider transmitters and locations.
The time not displayed in the status bar. The WLAN connection is not set up.
Set up the WLAN connection or set the time.
Your WLAN is not shown in the status
display.
The WLAN reception is too weak.
Check that your WLAN is available at the installation location. Use a re-
peater to improve signal strength if necessary.
The WLAN connection is not set up.
Set up the WLAN connection.
Your WLAN is not shown during setup.
The WLAN reception is too weak.
Check that your WLAN is available at the installation location. Use a re-
peater to improve signal strength if necessary.
The WLAN SSID (network name) is not vis-
ible.
Check your router configuration. Alternatively you may also enter the SSID
manually.
Connection error when checking for
updates.
The WLAN connection is unavailable.
Check the connection and establish a new WLAN connection if necessary.
Error during WLAN setup.
The IP address could not be obtained.
Check your router and internet connection settings.
The router switched itself off during WLAN
setup (timeout).
Repeat WLAN setup.
The WLAN reception is too weak.
Check that your WLAN availability is stable at the installation location. Use
a repeater to improve signal strength if necessary.