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  Stewart Filmscreen – Luxus 

28 

 

 

TROUBLESHOOTING   

 

 

 

 

 

 

 

 

 

 

Refer to the following guidelines if you encounter any difficulty in the operation of your Stewart screen.  

Problems related to electrical or motor function may require a qualified service person or electrician.  
Should you have a problem that is not addressed below, please call Stewart Filmscreen at 1 (310-784-
5300) or toll free 1 (800-762-4999) for assistance.  

Problem 

Cause 

Action Steps 

The screen won't operate 

No AC power available 

Check to see if the circuit 
breaker has switched off. Reset 
if needed. Check the outboard 
switching apparatus. Check 
voltage availability. Contact an 
electrician 

The screen won't roll up or 
down (even though power is 
available) 

Bad connection at the switch. 
Polarity of IMC line may be bad 

 Have an electrician or qualified 
service person check control 
board connections 

The screen roller chatters 
when power is activated 

Can be caused by voltage drop, 
bad connections, or a defective 
switch  

Have an electrician or qualified 
service person check all 
hookups including outboard 
wiring 

The unit hums in “up” mode 

The screen batten is retracting 
too far into the case. Failure to 
correct can damage the motor 
and the screen. Do not use the 
unit until this problem is 
resolved 

Have a qualified service person 
adjust the yellow UP limit switch 

The screen drops when “up” 
direction is activated 

Could be a drop in voltage 

Screen motor requires full 
voltage. Have an electrician or 
qualified service person check 
available voltage 

The screen continues past 
bottom stop position 

“White” limit switch is out of 
adjustment 

Readjust the “white” down limit 
switch. See the section on 
Adjusting Screen Deployment 
of this manual (Page 24) 

The batten retracts too far 
into case 

“Yellow” limit switch is out of 
adjustment. Failure to correct 
can damage motor and screen. 
Do not use the unit until the 
problem is resolved 

Have a qualified service person 
adjust the “yellow up” limit 
switch 

Содержание Luxus

Страница 1: ...1 Stewart Filmscreen Luxus Retractable Below Ceiling Screen System ...

Страница 2: ...the right to make changes to the product specified in this document Sizes and specifications subject to change without notice at the manufacturer s discretion From time to time this document is updated Current versions of documentation are posted on the Stewart Filmscreen website at www StewartFilmscreen com ...

Страница 3: ...dard 14 RTS Motor Operation If Equipped 15 IR Wall Switch and Remote If Equipped 16 Decora Paddle Wall Switch If Equipped 17 IBT 100 for Serial RS 232C Connectivity If Equipped 18 Operating the Screen 19 Intelligent Motor Control IMC Wiring 20 IMC RJ45 Pinouts Found on Back of Case 22 IMC Specifications 23 Adjusting Screen Deployment 24 Bonnet Removal 26 Caring for and Cleaning the Screen 27 Troub...

Страница 4: ...l It will guide you through the installation and the operation of your screen and will also provide you with detailed instructions on how to care for your screen s viewing surface From all of us at Stewart Filmscreen we would like to thank you for choosing Luxus Should you have any questions please don t hesitate to contact our customer service department at 1 310 784 5300 or toll free at 1 800 76...

Страница 5: ...short circuit and overload protection must be provided at the circuit breaker distribution panel You may use up to a 20 amp maximum circuit breaker with adequate short circuit breaking capacity for your installation USING THIS MANUAL FOR INSTALLATION If you are using this manual to install the Luxus screen you should be aware that it describes procedures for two types of mounting options Youmust r...

Страница 6: ...ount thesmaller screens More areneeded for larger heavier screens What s inside the box Inside your Luxus unit box you will find everything needed to get started enjoying your Stewart screen Luxus unit preassembled and prewired Two ceiling or wall mounts to be used in whichever configuration is preferred Packing material IR remote and IR receiver standard control Two RJ45 male connectors and two 3...

Страница 7: ... These items may be left in place until after the screen has been mounted see Figure 1 IMPORTANT Remove all batten retainers prior to activating the unit Failure to do so will cause damage to the screen material There will be one batten retainer on each end of the unit Larger units come with an additional batten retainer on the middle of the unit A single screw holds each batten retainer in place ...

Страница 8: ... is required Each mount has a total of six holes precut to ensure that at least two studs are utilized for mounting see Figure 3 The spacing between the two edge holes is 16 inches Fasteners The type of fasteners used for mounting is critical If incorrect fasteners are used the channels of the Luxus may not latch onto the mount clips Additionally if weak fasteners are used the Luxus unit may fall ...

Страница 9: ...g to either side 3 Drill holes through the wall mounts into the studs 4 Use 3 screws to secure the wall mounts to the wall studs Note These are heavy units Wall mounts must be mounted to as many studs as possible see Figure 5 Check to make sure the wall mount is level 5 Carefully lift and hook the channels on the back of the housing onto the wall mounts see Figure 6 6 Ensure the housing channels a...

Страница 10: ...ked 4 Screw the ceiling brackets into the joists see Figure 8 Ensure the screws are mounted to solid wood and that both ceiling brackets are properly aligned to each other 5 Lift the case up to the ceiling and into the mounting brackets Gently slide case backwards about 1 2 to engage and lock into brackets see Figure 9 6 Since both mounts do not need to be equidistant to the sides of the case you ...

Страница 11: ...ed at the factory No additional motor wiring is required The following pages will outline standard and optional control types for Luxus Connections The following Stewart Filmscreen accessories that plug into the smart port have RJ25 male connections These accessories are able to plug into the RJ45 female smart port with no issues IR receiver IR wall switch IBT 100 CAUTION Luxus is to be installed ...

Страница 12: ...25 end to the back of Luxus on the smart port with RJ45 as shown see Figure 12 2 Place the IR eye anywhere in the room making sure that there are no obstructions between the eye and the screen Note Luxus comes with two RJ45 female inputs The maximum length of the RJ45 RJ25 cable plugged into the unit shall not exceed 50 Dry closure modules from any home automation system can be interfaced utilizin...

Страница 13: ...end fully to its preset limit and will power itself off Press the up button once and the Luxus screen will automatically retract back into the case and power itself off If a custom position is desired simply press the stop button at any time during the screen s deployment or retraction Note See the section Adjusting Screen Deployment see Page 24 for information regarding the default limits to whic...

Страница 14: ...ojector to send a trigger signal The screen should automatically roll down and roll up when the projector is powered on and powered off HOW IT WORKS When a trigger signal equipped projector is turned on or off voltage is either supplied or withdrawn via a class II two conductor wire 3 5mm aux cable connected to the screen The projector delivers between 5 and 12 volts when it is powered The screen ...

Страница 15: ...that integrates well with most home automation systems through myLink With a network connection Amazon Alexa Google Home IFTTT or by using the myLink app with your smart device will allow control over your Stewart electric screen s RTS motor Optionally you can also purchase the RF remote to control your RTS motor ...

Страница 16: ...p note that you may want to hide the cable inside your wall to ensure a clean install Note Luxus comes with two RJ45 female inputs The maximum length of the RJ45 RJ25 cable plugged into the unit shall not exceed 50 Dry closure modules from any home automation system can be interfaced utilizing up down common type terminations only on the dry contact port OPERATION After the screen has been properl...

Страница 17: ...ct the RJ45 RJ25 cable to the back of the Luxus case on the dry contact RJ45 port see Figure 12 2 Cut the other end of the wire and expose the four conductors 3 Connect your wires to the Decora wall switch see Figure 18 4 For RJ45 pinouts see Figure 23 Figure 18 Rear of Decora Wall Switch Down Up Common Ground CAUTION Decora wall switch is to be wired through the dry contact port only The dry cont...

Страница 18: ...used to interface CS Bus controllers with external RS 232C networks to enable seamless bi directional control and feedback GETTING STARTED Making the Connections 1 Connect the RJ25 cable to the back of the Luxus case on the smart port with RJ45 see Figure 12 2 Connect the other side of the RJ25 cable to the RJ25 female port on the IBT 100 see Figure 19 3 Connect your third party RS 232C connection...

Страница 19: ...ut off to prevent damage from overheating If the motor occasionally needs to be run more than normal i e during initial setup and positioning allow time for the motor to cool down In general when the screen is not in use you should store it in the fully retracted position to protect the screen s surface It is best practice however to deploy the screen for extended periods Periodic deployment on a ...

Страница 20: ...red from the factory to the motor and to the power cable For your reference in the case of servicing we broke down the pin layout for the high voltage side of the connections see Figure 21 Always have a qualified electrician handle high voltage connections AC load side IMC 100 Motor Power Connectors BLACK Pin 1 AC Line WHITE Pin 2 AC Neutral NC Pin 3 Motor RED Line NC Pin 4 Motor BLACK Line NC Pin...

Страница 21: ...t Filmscreen you may order as an option directly from us Motor IMC Remote INFRARED Sensor 3 Conductor Hookup 20 24 GA Not Supplied Length TBD Class II 24 Volt Control Circuit Wall Switch Wiring Diagram 120 VAC 60 HZ 1 0A Down Black Up Red Common 12 VDC Trigger Input white 12 VDC Trigger Input Green 120 VAC Plug IMC and Motor Prewired at Factory Figure 22 IMC Wiring Diagram ...

Страница 22: ... to the dry contact port see Figure 12 Any dry contact connections must match the RJ45 pinout diagram see Figure 23 8 Pin RJ45 for Low Voltage Dry Contact Connector Pin Signal 1 Not used 2 Not used 3 DOWN 4 UP 5 COMMON 6 TRIGGER 7 Not used 8 Not used Smart port Figure 23 RJ45 pinout diagram CAUTION Do not plug in any POE power over Ethernet devices into either the smart port or dry contact port Ir...

Страница 23: ...mscreen Luxus 23 IMC SPECIFICATIONS Network IP Connection Through separate single e Node RS 232c Connection Through separate single IBT 100 Compliance ETL Listing to UL 325 FCCA CE RoHS Dimensions 78 x 2 75 x 1 1 ...

Страница 24: ...when the screen is currently stopped at its full down setting You must use the control switch to raise the screen up a foot or so before attempting a motor limit switch adjustment If the screen is operated by a screen trigger you must reduce this white limit switch when the screen is stopped in its fully retracted up position Turn the down motor limit switch clockwise to reduce top masking setting...

Страница 25: ... screen s batten bar must hang freely underneath the screen roller tube The batten bar cannot contact or press against the projection screen roll Make sure to check and correctly adjust the yellow or up limit switch to avoid screen damage from a compacted batten bar Switches are sensitive Go slowly and do quarter turns at all times with the 5 32 hex driver to prevent damage to the motor and to the...

Страница 26: ...t 1 Remove the four hex head 10 32 screws from each end cap left and right see Figure 25 2 Remove both end caps as you undo the last screw from each side see Figure 26 3 Slide the bonnet off Carefully place in a safe location see Figure 27 Installation is the reverse of the uninstalling instructions Figure 25 Audience left front of unit showing screws removed Figure 26 Audience left front of unit ...

Страница 27: ...rgent and warm water To make the solution mix one part Simple Green 409 or other water based industrial cleaner with three parts warm water Moisten a clean cotton cloth or cotton swab with this solution moisten the stained area and gently lift off the stain Never use an aggressive scrubbing action as you could damage the screen surface by removing the optical coating Remoisten the area with clean ...

Страница 28: ...tters when power is activated Can be caused by voltage drop bad connections or a defective switch Have an electrician or qualified service person check all hookups including outboard wiring The unit hums in up mode The screen batten is retracting too far into the case Failure to correct can damage the motor and the screen Do not use the unit until this problem is resolved Have a qualified service ...

Страница 29: ...ely The motor will shut down again when it reaches maximum temperature Dirt fingerprints marks etc on the screen surface Improper handling of screen Lightly brush off or use a mild water based detergent solution with a clean rag or cotton swab Indentions appear on screen surface Debris or particles adhering to screen due to static cling Check back of screen gently brush debris away with a soft bru...

Страница 30: ...ses to and from Stewart are payable by the purchaser Stewart is not responsible for damage in shipment To protect against damage or loss in transit insure the product and prepay all transportation expenses This warranty is in lieu of all other warranties expressed or implied including warranties as to fitness for use or merchantability Any implied warranties of fitness for use or merchantability w...

Страница 31: ... StewartFilmscreen com 1161 W Sepulveda Blvd Torrance CA 90502 USA l 800 762 4999 l Tel 310 784 5300 l Fax 310 326 6870 l Email request stewartfilmscreen com 2020 Stewart Filmscreen Specifications are subject to change without notice ...

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