FLX-E Operations Manual Rev F
Page 25
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10
Return Procedure
All returns to the factory for service must be accompanied by a Return Authorization (RA) number. One can
be obtained by contacting Stewart Audio at (209) 588-8111 or via e-mail at [email protected].
NOTE: Any defective products received without an RA number will be returned to sender at their
expense.
If Stewart Audio is unable to contact the sender in 14 days, the merchandise will be considered scrap and
may be disposed of.
10.1
Shipment Instructions
If Stewart Audio requests that you ship the defective product back to their service center, please
refer to the guide below. To ensure prompt warranty service, be sure to follow all instructions.
Return Authorization (RA) is required for product being sent to the factory for service.
See packing instructions in
Section 9.2.
Ship the defective product using a method which provides for order tracking or order confirmation.
The service center is located at the following address:
Stewart Audio
14335 Cuesta Court Suite C
Sonora, CA 95370
Use a bold black marker and write the RA number on three sides of the box.
Record the RMA number for future reference. The RA number can be used to check the repair status.
10.2
Packaging Instructions
Should Stewart Audio request that you ship your product to their service center, these instructions must be
followed in order to ensure safe delivery. If they are not followed, Stewart Audio assumes no responsibility
for damaged goods and/or accessories that are sent with your unit.
1.
Please write the RA number on three sides of the box. Include the Stewart Audio RA number inside
the box and a brief description of the problem.
2.
You will be advised during the RA process what accessories should be included with the amplifier
(power supplies, connectors, cords, etc.). This is dependent on the failure assessment.
3.
When shipping your amplifier, it is important that it has adequate protection. We recommend you
use the original packing material when returning the product for repair. If you do not have the
original box, see number 4.
4.
If you provide your own shipping pack, use materials adequate to prevent damage during transit.
Make certain that the amplifier is NOT free to move within the package, as this is the most common
cause of damage.
5.
Securely seal the package with an adequate carton sealing tape.
6.
Do not use light boxes or “peanuts”.
NOTE: Damage caused by poor packaging will not be covered under warranty.
