Cable Climber
13
TROUBLESHOOTING
Refer to the following guidelines if you encounter a difficulty in the operation of your Stewart Filmscreen
product Problems related to electrical or motor function may require a qualified service person or
electrician Should you have a problem that is not addressed here, call Stewart Filmscreen Corporation
(310-784-5300) Toll free (800-762-4999)
Problem
Cause
Action Steps
Screen won’t operate
No AC power available
Check to see if the circuit
breaker has switched off
Reset if needed Check
voltage availability Contact an
electrician
Screen won’t roll up or down
(even though power is
available)
Bad connection at switch
Have an electrician or
qualified service person
check the connection For a
low voltage control unit, check
switch-line connections
Screen roller chatters when
power is activated
Can be caused by voltage
drop, bad connections, or a
defective switch
Have an electrician or
qualified service person
check all hook-ups including
all outboard wiring
Unit hums in up mode (Screen
has already retracted )
The screen batten is retracting
too far into the case Failure
to correct can damage motor
and screen Do not use the unit
until this problem is resolved
Have a qualified service
person adjust the yellow UP
limit switch Turn the adjusting
screw clockwise
Screen drops when up
direction is activated (grinding
noise occurs)
Drop in voltage
Screen motor requires full
voltage Have an electrician
or qualified service person
check available voltage
Screen housing is not level
Cable tracking problem
Contact the factory
Dirt, finger prints, marks, etc
on screen surface
Improper handling of screen
Brush off or use a mild
detergent solution with clean
rag or cotton swab
Indentations appear on screen
surface
Debris or particles adhering to
screen due to static cling
Check back of screen; gently
brush debris away by hand
