042D07_INS0616
13
PROBLEM
SOLUTION
The thermostat is hot
• In normal operating conditions, the thermostat housing
may become hot at maximum load. That is normal and
will not affect the effective operation of the thermostat.
Heating is always on
• Check if the thermostat is properly connected. Refer to
the installation section.
Heating does not run even if the
thermostat indicates it is on
•
Check if the thermostat is properly connected. Refer to
the installation section.
The display does not turn on
•
Check if the thermostat is properly connected. Refer to
the installation section.
• Check the power supply at the electrical panel.
• Check if the heating unit has a switch. If so, ensure that
this switch is turned on.
The display turns off a few
minutes and then turns on again
• The thermal protection of the heating unit has opened
due to overheating. Check if the heating unit is in
good operating condition and that clearance around
the appliance is according to the manufacturer’s
specifications.
The displayed ambient
temperature is incorrect
•
Check the presence of an air stream or a heat source
near the thermostat, and correct the situation.
Fan-forced heater is cycling ON
and OFF frequently
•
Make sure the heating mode is set to Fan
The connectivity icon is
blinking on the main screen
• There is an issue with the ZigBee radio.
Reinitialize the
thermostat.
Setpoint and mode cannot be
changed
• The thermostat is locked, turn OFF the lock mode
N.B. If you are unable to solve the problem after having verified these points, please communicate
with our customer service. Consult our website for contact information.
