V2.09/19
Warranty
Product: SD1200 Sectional Garage Door Opener
This warranty is provided by Steel-Line Garage Doors, hereafter
referred to as the manufacturer.
What is covered under this Warranty
1.
When installed by a professional garage door technician in a
residential/domestic single-family dwelling with a residential
garage door, the manufacturer warrants to the original
purchaser:
a)
that the Product’s drive unit will be free from defects in
components and workmanship for a period of five (5) years,
or 10,000 cycles (each opening & closing action of the
garage door equals one cycle), whichever occurs first, from
the date of purchase;
b)
that the electronics and mechanics will be free from defects
in components and workmanship for a period of two (2)
years;
c)
that all other components and accessories, including remote
controlled transmitters included with the Product will be free
from defects in components and workmanship for a period of
12 months.
2.
For all Products repaired outside of the warranty period by the
manufacturer, a three (3) month warranty will apply to the work that
has been carried out.
What is not covered under this Warranty
1.
Batteries, fuses, globes, sensitivity and limit switch adjustment,
transmitter and receiver range, labour and travel are not covered
under this Warranty.
2.
No additional warranty will apply for Products repaired during the
warranty period.
Warranty Conditions
1.
Sales docket or invoice must be retained to verify proof of
purchase and date of installation.
2.
A return to base warranty applies and does not cover labour for
on-site attendance unless the opener has been installed by the
manufacturer. Return to base indicates that the opener must be
returned to the manufacturer for repairs or replacement in
original or suitably secure packaging.
3.
The garage door that the Product is used with must be spring
balanced in such a way that the user is able to open and close
the door by hand with a force no greater than 35kg.
4.
The garage door must not weigh more than 240kg.
5.
The garage door and the Product must be professionally
maintained and serviced regularly, in accordance with the
instructions provided with the Product, as a minimum every 12
months or 1,500 cycles.
6.
If the garage door is out of balance, sticks or binds, it must not
be used until serviced by a professional garage door technician.
7.
It is a condition of this Warranty that the Product must be
installed and maintained by a professional garage door
technician.
8.
If the Product is purchased over the internet from an online reseller
the manufacturer accepts no responsibility for determining the
suitability of the Product and accepts no responsibility for
unauthorised installation. For online purchases, the manufacturer
will warrant to the original purchaser that all parts of the Product
will be free from defects in components and workmanship for a
period of 12 months or 1,500 cycles from the date of purchase. All
online purchase claims must be directed through the online
reseller.
Making a claim
During the warranty period if you suspect the Product may be
defective, contact the retailer that you purchased the Product from
or contact our technical support team and they will diagnose the
issue and arrange for rectification.
Exclusions to this Warranty
If a warranty claim has been made due to a failure or defect arising
under or out of any exclusion detailed below, the manufacturer may
charge you a fee to repair, replace and/or return the Product to you.
The manufacturer will not cover any Product failure or defect due to:
1.
non-conformity with the instructions concerning installation,
maintenance, operation and testing of the Product;
2.
installation of the Product in commercial or industrial premises or
in a dwelling other than a single-family dwelling;
3.
modification, adjustment, repairs or relocation of the Product by
an unauthorised person;
4.
problems relating to garage door hardware including springs,
rollers, hinges, door alignment or other issues associated with
lack of proper maintenance by a professional garage door
technician;
5.
normal wear and tear;
6.
use of any imitation or copy remote transmitters with the Product;
7.
water damage or condensation that causes corrosion or
electrical malfunction;
8.
corrosion or problems due to installation within 800m of the sea
or body of water of equivalent or greater salt concentration;
9.
electrical storms, power strikes, power surges, fire, water, flood,
rain or other acts of God;
10.
problems caused by blown fuses, replacement of batteries or
light bulbs;
11.
damage caused by insects or pests;
12.
radio or electrical interference;
13.
misuse, tampering, neglect, abuse, accidents or damage beyond
the manufacturer’s reasonable control.
Liability
Subject only to the provisions of the Trade Practices Act and any
legislation of the state or territory wherein the Products of the
company shall have been sold or installed (which may confer certain
rights on consumers of goods and those rights by such legislation
may be rendered incapable of exclusion) this warranty supersedes
and excludes all representations, warranties and conditions whether
expressed or implied by law and the company shall have no liability
or otherwise that herein provided for any loss and damage (including
consequential loss and damage, loss of use or profits) by reasons of
delay, defective or faulty materials or workmanship, negligence or
any act, matter or thing done permitted or omitted to be done by the
company.
Notes
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Steel-Line Garage Doors reserves the right to change our warranty,
terms and conditions at any time without notice. We will constantly
review our warranty and return policy to improve or update new
information. Any changes to the policy will be updated on our
website warranty page
.
Steel-Line Automation
Phone: 1300 007 081
27 Clinker Street
Web: steel-lineautomation.com.au
Darra QLD 4076
Email: [email protected]
