4-3
Appendix
StarBoard PX-DUO-50P/65P
English
Input-Related Problems
Problem
What to check
What to do
Has position alignment been
performed properly?
Perform proper position alignment.
The input position
does not match.
Other than the above
Contact a support centre.
This may be due to faulty
contact of electronic pen
batteries.
Remove the batteries from the electronic pen
and re-install them.
Are batteries used up?
Replace the batteries.
(
For details on battery replacement, see page
2-7 of this User's Guide.
)
StarBoard Software files may
be broken or installation may
not be complete correctly.
Uninstall the StarBoard Software and then
re-install it.
(
For details on installing StarBoard Software,
see the StarBoard Software x.x User's Guide.)
Is there a infrared light source
close to the digitiser?
(Illumination from
fluorescent lighting or similar
source)
Check by turning off the lights in the room. If
the StarBoard operates normally, change the
location in which it is installed or change the
lighting fixtures.
Restart Windows and StarBoard Software.
Contact a support centre.
The electronic pen
does not work.
Other than the above
Check if the same problem arises when using
another electronic pen. If operations are normal
when using another electronic pen, the original
pen is the problem.
Is a remote controller for AV
equipment being operated
while using the pen?
Stop operating the remote controller.
The battery charge of the
electronic pen may be low.
Replace the batteries.
(
For details on battery replacement, see page
2-7 of this User's Guide.
)
StarBoard Software files may
be broken or installation may
not be complete correctly.
Uninstall the StarBoard Software and then
re-install it.
(For details on installing StarBoard Software,
see the StarBoard Software x.x User's Guide.)
Restart Windows and StarBoard Software.
Electronic pen
operation is
unstable or stops.
Other than the above
Check if the same problem arises when using
another electronic pen. If operations are normal
when using another electronic pen, the original
pen is the problem.
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