StarBand
®
Installation and User Guide
23
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If you are using any local networking devices (wireless router,
etc) between the modem and the PC, reset them.
•
If there are any local networking devices between the satellite
modem and your PC, connect the PC directly to the satellite
modem and reboot the PC.
Some PCs can access the internet, but others can’t
•
Reboot the PCs that do not work.
•
If you are using any local networking devices (wireless router,
etc) between the modem and the PC, reboot them.
•
Reset the satellite modem. After it has completed its boot
process, restart any attached PCs or networking devices.
•
Make sure that you do not have more than 1 computer
configured to use a particular static IP address. If necessary,
reconfigure your systems so that there is only 1 computer
using each static IP address.
Problems with the system connecting intermittently
If your system is only able to connect intermittently, or the modem
seems to reset on its own periodically (every 5-10 minutes), please
contact the StarBand Technical Support center at 1-800-
4STARBAND:
Can browse the internet, but email doesn’t work
•
Make sure that you are using the correct password (you can
reset you password by logging into your account on
portal.starBand.net)
