StarBand
®
Installation and User Guide
21
4.
Troubleshooting Guide
This section may be helpful in working through some of the issues that
can arise during use of your StarBand broadband service. If you
experience a problem not listed in this guide or you are unable to
resolve your problem, please visit the online Support Center at
portal.StarBand.net or call
StarBand Technical Support at 1-800-
4STARBAND
.
4.1 You were previously able to browse the
Internet but now you cannot.
If after previously using your StarBand broadband satellite service,
you are now unable to browse the Internet, find the description below
that best fits your situation and complete the steps that follow:
No lights on modem (including PWR)
•
Make sure that power cable is securely plugged into the wall,
the power adapter, and the back of the modem.
•
Make sure that the power adapter is plugged into a working
power outlet.
Only PWR light on Modem
•
Reset the modem by removing the power cable from its rear
(see the Modem Operation section for additional details).
•
Make sure the RF cables in the rear of the modem are
securely connected.
•
If there is bad weather (heavy rain or dark clouds) locally or
on the horizon, wait for the weather to pass.
•
There may be bad weather at the StarBand hub. Such
