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Chapter 3 Troubleshooting and Maintenance

Cleaning ............................................................................54

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Frequency of cleaning........................................................................................... 54

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Cleaning procedures in terminal mode .......................................................... 54

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Cleaning procedures in stand-alone mode ................................................... 54

When trouble occurs........................................................56

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Display messages .................................................................................................... 56

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Trouble when turning on the power................................................................ 58

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Trouble when operating....................................................................................... 59

Meaning of Symbols Used in This Manual

The information symbols used in this manual provide additional and precautionary

information.

This indicates areas where you should use caution when using the device.

This indicates areas where you should know about the device for use.

This indicates page numbers of related information or pages for reference.

Содержание TCP300V Series

Страница 1: ...TCP300V Series Point Card System Operation Manual First Edition Issued July 2004 ...

Страница 2: ...r to it Precautions 1 Unauthorized copying of any or all of the contents in this manual is strictly prohibited 2 The contents of this document may change without prior notice because of functional improvements 3 Every effort was made to ensure the completeness and correctness of the information contained herein In the event that there are any areas of this manual which are difficult to understand ...

Страница 3: ...ts on the number of digits and values that can be input 7 Chapter 2 Operating the Reader Writer Operating procedures 8 Initial Operations and Settings 9 Display immediately after turning the power on 9 Communicating with an office computer 9 Basic Operations 11 Adding points 11 When the multiplier of the points is not changed 11 When change the point multiplier 12 Exchanging points 14 Subtracting ...

Страница 4: ... 28 Delete all history 29 Cleaning 29 Adjusting the display 29 Check Operations 30 Checking the current settings 30 Checking the compact flash card 33 Checking the journal data 33 Settings and Making Setting Changes 36 Setting the date and time 36 Setting messages 37 Changing settings relating to points 38 Changing the password 40 Setting the system 41 How to make settings without using a system s...

Страница 5: ...rouble when turning on the power 58 Trouble when operating 59 Meaning of Symbols Used in This Manual The information symbols used in this manual provide additional and precautionary information This indicates areas where you should use caution when using the device This indicates areas where you should know about the device for use This indicates page numbers of related information or pages for re...

Страница 6: ...for easier viewing Multi system function member Issues reissues or invalidates card Enables setting fixed term points and applies ECO points Points can be converted or their multipliers changed Member card data has functions for preventing falsification of remaining points Terminal units can be provided with individual numbers This makes it possible to organize point increases decreases and correc...

Страница 7: ...2 Names of Parts and Functions Front side ...

Страница 8: ...3 Names of Parts and Functions Back side ...

Страница 9: ...minate processing initialize the system and return to the previous menu Used to select N in the Y N confirmation display 8 F1 and F2 Function keys Used to display the list of functions The F1 key is used to switch the character input modes 9 F3 and F4 Function keys Used to select functions The F3 key is used to temporarily confir m or selec t previous c a n d i d a te c h a ra c te r w h e n input...

Страница 10: ...ching to the symbol mode by displaying the symbols using the F1 key switch the symbols using the F4 key after pressing any tenkey The display does not return to the top symbol with F4 after the last symbol is displayed Keys English Number 7 A B C a b c 8 D E F d e f 9 G H I g h i 4 J K L j k l 5 M N O m n o 6 P Q R S p q r s 1 T U V t u v 2 W X Y Z w x y z 3 0 ...

Страница 11: ...ash card does not easily fit into the slot do not force it in Check the direction of the card and try again 4 Once the compact flash card is correctly inserted fold over the eject button 5 Replace the slot cover Removing a compact flash card 1 Make sure that the power switch is turned off 2 Remove the slot cover It can be removed easily by putting your finger under it and lifting upward 3 Press th...

Страница 12: ...alues If settings that exceed the limits for digits and values the process is rejected and a warning is issued Items Valid Num of Digits Upper Value Limits Lower Value Limits Sale Price and Return Price 6 Digits 999 999 1 Redeem points 5 Digits 99 999p 1p This time points 5 Digits 99 999p 0p Total points 6 Digits 999 999p 0p Converted price 4 Digits 1 000 1 Converted points 3 Digits 100p 1p Multip...

Страница 13: ...ormal Operations For welcome points Operating procedures This section describes the flow of operating procedures and provides reference page numbers Normal operations Chapter 2 Operating the Reader Writer ...

Страница 14: ...al number of points that were recovered by the return of products and the fourth line shows the history information the number of cases When the system is idling each of the functions of and can be executed and call up function lists and and are used to select from those lists When selected executes the function that was selected Communicating with an office computer A confirmation using manual co...

Страница 15: ...ling Manual communication should be performed for the following cases If the time in automatic communication is exceeded because of an abort during while the system is communicating with the computer in the office a message is displayed in the fifth line to request manual communication When the amount of space available left on the memory card compact flash card falls below 10 when the communicati...

Страница 16: ...r for that term When additional points are set See pages 38 and 41 3 A confirmation for adding additional points is displayed Select for YES and for NO YES and NO can be switched using and Use to confirm the selection When ECO points are set See pages 38 and 41 4 A confirmation for adding ECO points is displayed Select for YES and for NO YES and NO can be switched using and Use to confirm the sele...

Страница 17: ...r between 1 and 10 can be input If a multiplier over 11 is input the system requests you to re input a new multiplier The multiplier is effective only for converting points one time after it is changed It is not permanent Also if transmission with the office computer ends normally or in error the office computer is set to X 1 4 Input of the sales price is requested Use the tenkeys to input the pri...

Страница 18: ...Use to confirm the selection When welcome points are set See pages 38 and 41 7 Welcome points are automatically added Welcome points can only be added once on the same day and in the same shop 8 All of the points that are set are added and the member card data and the display are changed 9 The member card is discharged and the system idles again When a member card s valid period has expired when a...

Страница 19: ...s for point conversion see pages 38 and 41 then press 4 Points are subtracted for the amount being converted and the member card data and the display are changed The display shows the results of any adding or subtracting of points when the data is updated on the card Subtracting points by returning products Points are subtracted according to the amount of the product being returned When the multip...

Страница 20: ...ier for the term is initialized if there is a term set with a multiplier for that term 4 Input the multiplier and press Any multiplier between 1 and 10 can be input If a multiplier over 11 is input the system requests you to re input a new multiplier The multiplier is effective only for converting points one time after it is changed It is not permanent Also if communications with the office comput...

Страница 21: ...d to issue a member card or to change the settings 1 When the input of a password is requested input the 4 digit password use the tenkeys to input the password and press If it is correct the screen proceeds to the next display 2 If the password is incorrect and error is displayed 3 Input the password again and press ...

Страница 22: ...stem is idling In Function 1 use either or to select Correct last item and press 2 Insert a member card 3 The last operations card number the number of points remaining from the last time and the current total number of points are displayed 4 A confirmation for correcting the data is displayed Use to select YES YES and NO can be switched using and Use to confirm the selection If NO is selected the...

Страница 23: ...ard 3 The display information of the member card is re written Issuing a new member card This registers a member number for a new customer and issued them a new card 1 Press while the system is idling In Function 1 use either or to select Issue new card and press 2 After the message Issue new card is displayed the system request a password Input the password and press See page 16 3 Use the tenkey ...

Страница 24: ...isplay is written onto the member card The message Insert card to issue is displayed This makes it possible to continue issuing new member cards Insert a new member card to continue issuing a new card In this case member numbers are automatically set consecutively In other words each subsequently issued member card is increment by 1 from the previously issued member card To stop this operation pre...

Страница 25: ...sue a member card when the magnetic information on the current card can no longer be read 1 Press while the system is idling In Function 1 use either or to select Reissue card and press 2 After the message Reissue card is displayed the system request a password Input the password and press See page 16 3 Insert a new card Then input the contents on the original card by following the directions on t...

Страница 26: ...tenkey to input the machine s administration number and press 6 Use the tenkey to input the member s number and press 7 Use the tenkey to input the total number of points and press 8 Use the tenkeys to input the number of times the card has been used times and press 9 Use the tenkeys to input the valid date and press 0The data is recorded and written to the new card Caution Always retrieve the ori...

Страница 27: ...nformation of the card is displayed 4 A confirmation for exchanging the card is displayed Use to select YES YES and NO can be switched using and Use to confirm the selection If NO is selected the system idles again 5 The data on the current member card becomes invalidated and the customer number and point display are erased 6 This card was exchange is printed onto the invalidated card and then the...

Страница 28: ...rded and written to the new card Caution To prevent erasing data because of a mis operation of the machine it is not possible to terminate operation using while using Exchange member card Invalidating a member card This invalidates customer registration and points when a customer quits membership 1 Press while the system is idling In Function 1 use either or to select Void card and press 2 Insert ...

Страница 29: ...nted onto the voided card and then the card is ejected from the machine If a card is not recognized normally as a member card the member card data and print surface are voided but because the member card number cannot be identified it cannot be saved in the compact flash card as history information Also the daily total information the number of member cards that have been voided is also not target...

Страница 30: ...em will retry 2 times The journal data is erased when this ends normally and the history information is saved as a backup file Up to 10 files can be saved as a backup When this is exceeded the oldest file is erased The multiplier is set to a value by the office computer but if this is aborted the multiplier is returned to 1 Manual transmission Communication in manual mode is possible if it is inte...

Страница 31: ... office computer but if this is aborted the multiplier is returned to 1 Delete history This deletes unnecessary history information 1 Press while the system is idling In Function 2 use either or to select Delete history and press 2 After the message Delete history is displayed the system request a password Input the password and press See page 16 3 A confirmation of deleting the history informatio...

Страница 32: ...layed Use to select YES YES and NO can be switched using and Use to confirm the selection If YES is selected the journal information history information and backed up history information are all erased If NO is selected the system idles again Caution With regard to the Delete history and Delete all history functions when history information is loaded directly to the office computer from the compac...

Страница 33: ... see page 51 when the member card is inserted while the system is idled The card data and print are changed Insert card to add welcome point and Shop No Issue point History are displayed alternately If a card that has already been added with a welcome point on the same day and at the same shop Can not add welcome point on the same day at the same shop is displayed and the addition of the welcome p...

Страница 34: ...information See page 27 Cleaning Clean the machine when it is dirty inside and when errors occur with notable frequency See page 54 1 Press while the system is idling In Function 2 use either or to select Cleaning and press 2 Insert the cleaning card 3 The device automatically cleans itself Adjusting the display The contrast of the display can be adjusted 1 Press while the system is idling In Func...

Страница 35: ... message Verify settings is displayed the shop administration number and the machine administration number are displayed The type of member card print area and the media type ID number are displayed Contact your dealer for the medial type ID When member rank settings are disabled See page 41 The point conversion ratio is displayed This is not displayed when member rank settings are valid Ranks C t...

Страница 36: ...00 3p The point conversion ratio for member rank A is displayed The threshold values for member ranks B and A are displayed When the term of the multiplier 1 Date is enabled See page 41 The target date and term multiplier are displayed When the term of the multiplier 2 Time is enabled See page 41 the targeted band of time and the multiplier for that term are displayed Check Operations ...

Страница 37: ...he price of customer purchases the welcome points added automatically are displayed Also the number of points that can be redeemed is displayed for redeeming points Displays the term of validity setting When setting the transmission with the office computer or when transmission is enabled See page 41 the telephone number of the target for transmission is also displayed If there is 0 transmissions ...

Страница 38: ...limited by the number of cases in the history regardless of the total compact flash card available memory Checking the journal data The data collected in one day can be checked Use the Execute key to call up the next settings to check Use the Correction key to quit checking and to return to the machine to its idling state 1 Press while the system is idling In Function 2 use either or to select Jou...

Страница 39: ...tems were returned and the total value of the returns and the total number of points associated with the returns are displayed The number of cards that were issued and the total number of additional points added when issued are displayed The number of cards that were reissued and the total cumulative number of points by the re issue are displayed The number of card exchanges and number of voided c...

Страница 40: ...ms 9p Reissued C 0tms 0p Exc card 0tms Void card 0tms Check Operations Insert a card to print the journal data Caution Always use a journal data card Do not use a member card If a member card is used information on the card will be erased Information relating to journal results are printed on the journal card as shown at left ...

Страница 41: ...ly units 1 Turn on the power while pressing or press while the system is idling In Function 2 use either or to select Clock and press 2 Use the tenkey to input the date and time and press If not changing the current time press to proceed to setting the time correction 3 The time correction input display is called up Press to delay the clock by 1 8 seconds each time it is pressed The second setting...

Страница 42: ...splayed from 1 to 3 lines of messages for small window type cards and from 1 to 10 lines of messages for large window type cards can be changed or can be checked in order 3 Use to select YES YES and NO can be switched using and Use to confirm the selection If NO is selected a check for changing the next line is displayed If YES is selected the system proceeds to the input screen 4 Input your messa...

Страница 43: ...age Change setting is displayed the system request a password Input the password and press See page 16 A confirmation for setting the term of multiplier 1 Date is displayed Select for YES and for NO YES and NO can be switched using and Use to confirm the selection To set the term of multiplier 1 Date use the tenkeys to input the targeted term and multiplier for the term Then press If NO is selecte...

Страница 44: ... the number of points to add when applying ECO points according to the price of customer purchases and press to confirm A check is displayed when adding ECO points They are added only by selection YES If set to 0 points no confirmation screen will be displayed when a sale occurs Use the tenkeys to set the number of points to automatically add when a customer visits the shop according to the price ...

Страница 45: ...to a new password 1 Press while the system is idling In Function 2 use either or to select Message and press 2 After the message Change password is displayed the system request a password Input the current password and press 3 The system prompts you to input a new password Input the new password then press 4 The system prompts you to input the new password again to confirm that it is correct Input...

Страница 46: ... set in advance this confirms whether to reset the customer number Select for YES and for NO YES and NO can be switched using and Use to confirm the selection If YES is selected in this confirmation to reset the customer number the system requests that the customer No setting card be inserted Insert customer no setting card The customer number information is read and then the card is ejected Custo...

Страница 47: ...for welcome points Select for Normal and for Welcome point only Normal and Welcome point only can be switched using and Use to confirm the selection If Normal is selected See the settings made from page 52 when Normal is selected Select the card printing type Select for Small window type and for Large window type Small window type and Large window type can be switched using and Use to confirm the ...

Страница 48: ...the point ratio for each member rank and set the threshold for member ranks B and A When setting member rank Input the point conversion ratio for member rank C and press to confirm Input the point conversion ratio for member rank B and press to confirm Input the point conversion ratio for member rank A and press to confirm Input the threshold for member rank B and press to confirm A member card th...

Страница 49: ...arning beep A confirmation for setting the term of multiplier 1 Date is displayed Select for YES and for NO YES and NO can be switched using and Use to confirm the selection To set the term of multiplier 1 Date use the tenkeys to input the targeted term and multiplier for the term Then press If NO is selected on the previous screen the setting screen is not displayed A confirmation for setting the...

Страница 50: ...m A check is displayed when adding additional ECO points They are added only by selection YES If set to 0 points or it was confirmed that nothing was input no confirmation screen will be displayed when a sale occurs Use the tenkeys to set the number of points to automatically add when a customer visits the shop according to the price of customer purchases and press to confirm If set to 0 points or...

Страница 51: ...refix 0 is displayed Select for YES and for NO YES and NO can be switched using and Use to confirm the selection If NO is selected on the previous screen the setting screen is not displayed Use the tenkeys to input the other party s telephone number for transmission and press If NO is selected on the transmission confirmation screen the setting screen is not displayed Select the dialing method Ton...

Страница 52: ... on the transmission confirmation screen the setting screen is not displayed A confirmation for issuing a system setting card is displayed Select for YES and for NO YES and NO can be switched using and Use to confirm the selection Insert the system setting card 1 If NO is selected on the previous screen the setting screen is not displayed Insert the system setting card 2 If NO is selected on the p...

Страница 53: ...n and backed up history information is deleted and the system is initialized If history information remains load those history files directly loaded to the office PC System setting card 2 Additional point 1p ECO point 2p Welcome point 2p Redeem point unit 500p Term of validity Date of issue 12 month Transmission invalid System setting card 1 Normal Large window type Media type ID Rank C point rati...

Страница 54: ...n set in advance this confirms whether to reset the customer number Select for YES and for NO YES and NO can be switched using and Use to confirm the selection If YES is selected in this confirmation to reset the customer number the system requests that the customer No setting card be inserted Insert customer No setting card The customer number information is read and then the card is ejected Cust...

Страница 55: ...tem setting information recorded on system setting card 2 is automatically loaded to the machine After that data is loaded the card is ejected Select the dialing method Tone and Pulse can be switched using and Use to confirm the selection A tone dial is a push phone type A pulse dial is a dial up type Use the tenkeys to input the transmission time and press Transmissions are performed with the off...

Страница 56: ...etting member rank is displayed Select for YES and for NO YES and NO can be switched using and Use to confirm the selection Input the threshold for member rank B and press to confirm A member card that has accumulated points beyond the input threshold is handled as member rank B If NO is selected on the previous screen the setting screen is not displayed Input the threshold for member rank B and p...

Страница 57: ...ale occurs A confirmation for setting the term of validity is displayed from date of issue from date of use and NO can be switched using and Use to confirm the selection To set the valid date set the term Use the tenkey to a value between 1 and 99 and press If NO is selected on the previous screen the setting screen is not displayed A confirmation for issuing a system setting card is displayed Sel...

Страница 58: ...ting the system are completed all journal data history information and backed up history information is deleted and the system is initialized If history information remains load those history files directly loaded to the office PC Adjusting the display The contrast of the display can be adjusted 1 Press while the system is idling In Function 2 use either or to select Adjust display and press 2 lig...

Страница 59: ...igh frequency or if there are printing related problems clean the machine each time these occur Information Cleaning is displayed in the display on stand alone mode When this is displayed clean the machine Cleaning procedures in terminal mode 1 Press the Cleaning switch 2 Dampen the felt surfaces both side of a cleaning card with cleaning fluid 3 Insert the cleaning card from the normal card inser...

Страница 60: ...proximately one minute to allow the cleaning fluid to dry Caution 1 Do not use bent cleaning cards They will jam in the machine 2 Use only the accessory head cleaning fluid or dedicated head cleaning fluids for audio video equipment If the cleaning fluid was not included contact your dealer 3 Cleaning cards can be used approximately 30 times If they become damaged or dirty contact your dealer ...

Страница 61: ...e power to the card reader writer while pressing the key and set the time See page 36 Cause The card has already been corrected or it is a card that was used on a different machine Handling Only cards that have not been corrected or machines having the same operating information of the last time and the same shop number can make corrections See page 17 Cause A card that cannot be used was inserted...

Страница 62: ...er card occurred because of damage or bending in the card Issue a new card See page 20 Cause The built in battery on the card reader writer is low Handling Ask your dealer to replace the built in battery Cause An internal error has occurred Handling Recheck if there is a problem in the operating environment Turn the power to the card reader writer on again after reading Precautions for Safety in t...

Страница 63: ...use Handling Powe r wo n t come on The power plug is not correctly connected Correct connect the power plug Short in power cord Contact your dealer Short in power fuse Power comes on and display is normal Won t accept cards The printer is experiencing an error Accepts cards but reader writer is not operating correctly Bad Card Card is damaged or bent Card data is erased Other user card Use a norma...

Страница 64: ... pages 20 and 22 Card is damaged or bent Head is dirty Clean it See page 54 Card is not ejected Card is jammed Turn on the power to reader writer again If the card still will not eject use the following procedures to Remove the jammed cards Removing jammed cards 1 Turn off the power and unplug the machine 2 Press the cover opener 3 While pressing the cover opener lift the upper cover Lift the uppe...

Страница 65: ...hermal head or erasing head There is the danger of getting burned 6 Return the mechanism to its original position and close the upper cover Caution When opening and closing the upper cover be careful not to get your fingers or hands caught inside When the upper cover is open do not allow foreign objects to fall inside Foreign objects can cause the system to become damaged When trouble occurs ...

Страница 66: ...Electronic Devices Division 536 Nanatsushinya Shimizu ku Shizuoka 424 0066 Japan Tel 0543 47 0122 http www star m jp dl dl03 htm 2005 04 18 ...

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