36
Check for debris in the dispense path of the associated dispenser - If blocked or dirty, remove
debris. Check the counting optics (device eyes) and remove excessive dust or debris. Check the
associated cable (s) and connections. Check the dispensing mechanism for debris - bent coin, coin
bag string, stuck bill…
9
A FATAL
MEMORY
ERROR WAS DETECTED – Warning: the memory device that stores all
critical setup information (dispense amounts, security settings…) is failing. DO NOT reset the
associated device or place it back into operation!!! Replace the device logic board or send it in for
repair with a note stating the following – “
The EE memory has failed and will need to be replaced”.
10
POWER
FAULT DETECTED – Power was lost during a dispense. Check for intermittent
connections or a faulty power line condition, i.e. loose plug, corroded connections, or too much load
on one circuit. Warning: Power faults can result in short pays.
11
AN
UNKNOWN
OR UNDOCUMENTED ERROR WAS DETECTED – Contact a service center
for an updated error code list, and/or reset the machine and check for proper performance before
placing back into service.
12
ILLOGICAL
– An illogical setup was detected. Examples – All bill acceptance is turned off, the
dispenser type is invalid, the dispenser was told to dispense more than 200 coins, tokens, bills or
tickets.
13
DATA
BAD ERROR – The machine has lost a portion of temporary memory. This error is not fatal
and the machine will remain on-line. If a vend was in progress when the error was detected, the vend amount
and associated count were cleared. This error is typically caused by excessive power surges. Install a surge filter
on the power line to the machine.
14
OVERPAY
LOGIC ERR
–
The device calculated it was told to dispense to many items. Check
Dispense limit settings for the affected device. Check the Program settings.
15-
30
TRACKING CODES
– These codes are intended for use by SCM troubleshooting personnel. If code
persists, contact the nearest SCM service center.
31
DISPENSER
OUTPUT
BLOCKED
–
The dispenser (coin, bill, ticket) sensor is blocked. Check the
dispenser counting sensor and associated connections.
32
DISPENSER IS
EMPTY –
The dispenser (coin, bill, ticket) is empty. If dispenser is not empty, check
the sold out sensor connections.
33
DISPENSER IS
JAMMED –
The dispenser (coin, bill, ticket) is jammed. Check the dispense path.
34
DISPENSER HAS
OVERPAID –
The dispenser (coin, bill, ticket) has issued an extra item. Check
for debris mixed in with the coins or bills. Debris can be counted as an extra “item”. If the error is from a ticket
dispenser, check the tickets for tears in the area around the ticket notch. Extra notches (tears) can be counted as
a ticket.
35
BILL DISPENSER
COMMUNICATION
ERROR – The bill dispenser is not talking. Check the
communication (data) cable connections. Make sure the dispenser has power to it as well.
36
Not Used – Contact factory if error persists after resetting.
37
Not Used – Contact factory if error persists after resetting.
38
Not Used – Contact factory if error persists after resetting.
39
BILL DISPENSER CARTRIDGE IN WRONG POSITION – One of the bill cartridges in a
multi-note dispenser is in the wrong position. Check position of all bill cartridges.
40
Not used
41
Auto Address attempted during a dispense.
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