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Sparc Enterprise M3000, Руководство по установке

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B-1

A P P E N D I X

B

Troubleshooting

This appendix describes the actions to take for problems that occur during 
installation of the SPARC Enterprise M3000 server from Oracle and Fujitsu.

■

Section B.1, “Corrective Actions to Common Problems” on page B-1

■

Section B.2, “Emergency Power Off” on page B-2

■

Section B.3, “Using Status Commands” on page B-3

B.1

Corrective Actions to Common Problems

This section describes problems related to installation and their solutions.

TABLE B-1 

Common Installation Problems 

Problem

Solution

No power to the server

• Make sure that the power cords are firmly connected to 

both the power supply units of the server and the input 
power source. 

• Make sure that the power supply units of the server are 

firmly mounted. 

• If a UPS is connected, make sure that the server and the 

UPS are properly connected, the UPS is powered on, and 
the UPS LEDs indicate the normal state.

• Make sure that the distribution panel of the equipment rack 

is powered on.

Содержание Enterprise M3000

Страница 1: ...SPARC Enterprise M3000 Server Installation Guide Part No E28367 01 Manual Code C120 E539 06EN March 2012 ...

Страница 2: ...tered trademarks of Fujitsu Limited All SPARC trademarks are used under license and are registered trademarks of SPARC International Inc in the U S and other countries Products bearing SPARC trademarks are based upon architectures developed by Oracle and or its affiliates SPARC64 is a trademark of SPARC International Inc used under license by Fujitsu Microelectronics Inc and Fujitsu Limited Other ...

Страница 3: ...ues déposées de Fujitsu Limited Toutes les marques SPARC sont utilisées sous licence et sont des marques déposées de SPARC International Inc aux États Unis et dans d autres pays Les produits portant la marque SPARC reposent sur des architectures développées par Oracle et ou ses sociétés affiliées SPARC64 est une marque de SPARC International Inc utilisée sous licence par Fujitsu Microelectronics I...

Страница 4: ......

Страница 5: ...rical Specifications 2 2 2 2 1 2 Power Cord Specifications 2 3 2 2 1 3 Facility Power Requirements 2 4 2 2 1 4 Grounding 2 5 2 3 Requirements for Server Installation 2 5 3 Installing the Server 3 1 3 1 Checking Components 3 1 3 2 Mounting the Server in the Equipment Rack 3 2 3 3 Connecting Cables 3 2 3 3 1 Connecting Power Cords 3 2 3 3 2 Connecting a UPS 3 3 3 3 3 Connecting the Administration Co...

Страница 6: ... Overview 4 1 4 2 Connecting to the Network 4 2 4 3 Verifying the Network Connection 4 3 4 4 Starting the Oracle Solaris Operating System 4 3 4 5 Verifying Operation by Running Oracle VTS 4 4 A Server Views A 1 A 1 The Server Views A 1 A 2 Operator Panel Overview A 5 B Troubleshooting B 1 B 1 Corrective Actions to Common Problems B 1 B 2 Emergency Power Off B 2 B 3 Using Status Commands B 3 B 3 1 ...

Страница 7: ...odel C 1 C 1 Preparing Power Supply Equipment C 1 C 1 1 Electrical Specifications C 2 C 1 2 Power Cord Specifications C 2 C 1 3 Facility Power Requirements C 3 C 1 4 Grounding C 5 C 2 The Server Views C 6 C 3 Showhardconf Command C 7 ...

Страница 8: ...viii SPARC Enterprise M3000 Server Installation Guide March 2012 ...

Страница 9: ... herein to the M3000 server are references to the SPARC Enterprise M3000 server This preface includes the following sections Audience on page ix Related Documentation on page x Text Conventions on page xi Notes on Safety on page xi Syntax of the Command Line Interface CLI on page xii Documentation Feedback on page xii Audience This guide is written for experienced system administrators with workin...

Страница 10: ...ent Rack Mounting Guide SPARC Enterprise M3000 Server Getting Started Guide This is a printed document SPARC Enterprise M3000 Server Overview Guide SPARC Enterprise M3000 M4000 M5000 M8000 M9000 Servers Important Legal and Safety Information SPARC Enterprise M3000 Server Safety and Compliance Guide SPARC Enterprise M3000 Server Installation Guide SPARC Enterprise M3000 Server Service Manual SPARC ...

Страница 11: ... AaBbCc123 What you type when contrasted with on screen computer output This font represents the example of command input in the frame XSCF adduser jsmith AaBbCc123 The names of commands files and directories on screen computer output This font represents the example of command output in the frame XSCF showuser P User Name jsmith Privileges useradm auditadm Italic Indicates the name of a reference...

Страница 12: ...ptions for an optional keyword must be enclosed in and delimited by Documentation Feedback If you have any comments or requests regarding this document go to the following websites For Oracle users http www oracle com goto docfeedback Include the title and part number of your document with your feedback SPARC Enterprise M3000 Server Installation Guide part number E28367 01 For Fujitsu users http w...

Страница 13: ... items required for installing the server Section 2 3 Requirements for Server Installation on page 2 6 Installation and connection of this server Check the components and accessories items Section 3 1 Checking Components on page 3 1 Refer to the relevant equipment rack document to install the server in the rack Connect the input power cord UPS cable and administration console cable Section 3 3 Con...

Страница 14: ...GbE port and the user network Section 4 2 Connecting to the Network on page 4 2 Confirm the network connection Section 4 3 Verifying the Network Connection on page 4 3 Start the Oracle Solaris operating system Section 4 4 Starting the Oracle Solaris Operating System on page 4 3 Start Oracle VTS and confirm hardware operation Section 4 5 Verifying Operation by Running Oracle VTS on page 4 4 From th...

Страница 15: ...e equipment in a place exposed to direct sunlight or near devices that becomes extremely hot Do not install the server at a location that has a lot of dust or that is exposed to corrosive gases or air with a high salt concentration Do not install the server at a location exposed to frequent vibrations Install the server on a flat and level surface The grounding resistance must not be greater than ...

Страница 16: ...ncy match the electrical ratings indicated on the server Do not insert anything into any opening in the server The server contains high voltage parts If a metal object or another conductor were inserted into an opening in the equipment it could cause a short circuit that may result in fire electric shock or equipment damage For details on maintenance of the server contact a certified service engin...

Страница 17: ... 75 GHz CPU 2 86 GHz Input voltage 100 to 120 VAC 200 to 240 VAC 100 to 120 VAC 200 to 240 VAC Number of power cords 2 1 cord for each power supply unit 2 1 cord for each power supply unit Power cord length 3 m 9 84 ft 3 m 9 84 ft Redundancy 1 1 redundant configuration 1 1 redundant configuration Rated current In a redundant configuration the rated current per cable is half the value shown in TABL...

Страница 18: ... to an uninterruptible power system UPS For power redundancy the power cords must not be connected to the same facility power source If the computer equipment is subjected to repeated power interruptions and fluctuations it is susceptible to a component failure rate that is higher than it would be with a stable power source The M3000 server has the following basic connection configurations Power c...

Страница 19: ...ndant PSU Connection For a dual power feed connection connect each power cord separately to each AC power supply system FIGURE 2 2 Power Cords With a Dual Power Feed Connection PSU 1 PSU 0 CB AC power supply CB CB Circuit breaker PSU 1 PSU 0 CB Circuit breaker CB CB AC power supply ...

Страница 20: ...rver Prepare them before installation Screwdriver Phillips No 2 Used for mounting the server on the rack Antistatic wrist strap Used to prevent static electricity from the human body from damaging the server Antistatic mat Ethernet cable of category 5 or higher Administration console Obtain one of the following from the customer ASCII terminal Workstation Terminal server or a patch panel connected...

Страница 21: ...Connecting Additional Peripheral Devices on page 3 13 Caution Extend only one server at a time out of the equipment rack to prevent the rack from becoming unbalanced The stabilizer or a Quake Resistant Options Kit must be deployed every time a server is pulled out of the rack 3 1 Checking Components This section explains how to check the M3000 server components 1 Check the delivered items against ...

Страница 22: ...m the equipment rack The handles are not designed to support the weight of the server 3 3 Connecting Cables This section explains how to connect power cords and the administration console 3 3 1 Connecting Power Cords This server is shipped with a grounded type three wire type of power cord Always connect the power cords into grounded power outlets Caution The server is designed to work with power ...

Страница 23: ... 4 3 3 2 Connecting a UPS An uninterruptible power supply UPS is used to provide a stable supply of power to the system in the event of a power failure or an extensive power interruption A UPC port on the rear panel of the server can be connected to the UPC interface on the UPS so that emergency shutdown processing can be executed safely If a UPS is procured the UPS must have a separate power supp...

Страница 24: ...supplied with the server Also the XSCF Shell and the domain console OS console can be used with a terminal connected to the serial port Note The XSCF board is secured on the motherboard unit MBU in the M3000 server In this document the XSCF board in the M3000 server is called the XSCF unit You can use any of the following devices with a DB 9 serial port as the administration console ASCII terminal...

Страница 25: ...ttings have been made for software on the administration console 2 Prepare the serial cable The serial cable is supplied with the server 3 Connect the management console to the serial port on the rear panel Item 3 in FIGURE 3 2 Note Be careful not to connect a LAN cable to the serial port FIGURE 3 2 shows the locations of the external interface port such as serial port and LAN ports on the rear pa...

Страница 26: ...rt 1 RCI port For information on whether the RCI function is supported for your server see the SPARC Enterprise M3000 M4000 M5000 M8000 M9000 Servers Product Notes 2 USB port for XSCF 3 Serial port 4 LAN1 port for XSCF 5 LAN0 port for XSCF 6 UPC1 port 7 UPC0 port 8 Gigabit Ethernet GbE port 0 for OS 9 Gigabit Ethernet GbE port 1 for OS 10 Gigabit Ethernet GbE port 2 for OS 11 Gigabit Ethernet GbE ...

Страница 27: ...gs use the XSCF default user account Until the user s accounts for the user environment are registered log in with the default user account according to the authentication method The privileges of the default user are useradm and platadm Log in to the XSCF Shell with this procedure 1 Set the key in the operator panel to the Service position The key for the operator panel is supplied with the serve...

Страница 28: ... on the rear panel of the XSCF unit The CHECK LED 1 of the XSCF unit is turned on almost immediately after the AC power supply system is turned on The READY LED 2 of the XSCF unit flashes during XSCF initialization and stays on when the initialization has been completed FIGURE 3 4 LEDs on the XSCF Unit 4 Watch the administration console for error messages as the XSCF Unit powers on For details on ...

Страница 29: ...ality This section explains how to make the required settings for installation only 1 Make only the required settings For details on the setting procedure refer to the SPARC Enterprise M3000 M4000 M5000 M8000 M9000 Servers XSCF User s Guide The following settings are required Registration of an XSCF user account and password and user privileges adduser password setprivileges User account of a fiel...

Страница 30: ...0 seconds before reconnecting the power cords to the server 2 Log in to the XSCF Shell with the user account and password that were set in Step 1 For details on how to log in to a user account refer to the SPARC Enterprise M3000 M4000 M5000 M8000 M9000 Servers XSCF User s Guide 3 5 Powering On the Server This section explains how to power on the server for the first time 1 Set the key on the opera...

Страница 31: ...soles used to monitor the network This connection will replace the temporary connection made between the administration console and the serial port on the XSCF unit For an outline of the network connection refer to FIGURE 4 1 Note The LAN ports on the XSCF unit conform to IEEE 802 3i and IEEE 802 3u However only the auto negotiation mode can be used for negotiation The fixed mode cannot be used 3 ...

Страница 32: ...stalled PCIe card is recognized 11 Compare the configuration shown by showhardconf u probe scsi all and show devs with the product test record If the configuration is incorrect contact your sales representative 12 Press the Enter default escape character and period keys This key combination switches you from the domain console OS console back to the XSCF console 3 5 2 Checking the Dual Power Feed ...

Страница 33: ...irm that the POWER LED on the operator panel is lit 11 From the XSCF Shell confirm a power failure by executing the showlogs event command 12 Switch on the AC power supply system on the PSU 1 side which was switched off in Step 9 13 From the XSCF Shell confirm a power recovery by executing the showlogs event command 3 6 Connecting Additional Peripheral Devices For details on how to add optional de...

Страница 34: ...3 14 SPARC Enterprise M3000 Server Installation Guide March 2012 ...

Страница 35: ...n by Running Oracle VTS on page 4 4 4 1 Network Configuration Overview This section provides an overview of the network connections of the M3000 server You can connect the M3000 server to the network through one of the four onboard Gigabit Ethernet GbE ports Alternatively you can mount a LAN card prepared by the customer in a PCIe slot to connect the server to the network FIGURE 4 1 shows a user n...

Страница 36: ...s switches and cables used for network connections 1 Connect one end of an Ethernet cable to a GbE port for the OS on the rear panel You can connect the Ethernet cable to a GbE port for the OS on the rear panel or to the LAN port on a LAN card mounted in a PCIe slot 2 Connect the other end of the Ethernet cable to the customer s network environment Administration console Switch Switch Switch Firew...

Страница 37: ...N port is 1G bps When green is lit the communication speed of LAN port is 100M bps When it is off the communication speed of LAN port is 10M bps FIGURE 4 2 Location of LINK SPEED LED 4 4 Starting the Oracle Solaris Operating System Start the Oracle Solaris Operating System as described in this section When performing this operation after the operations in Section 4 3 Verifying the Network Connecti...

Страница 38: ...splayed refer to Appendix B 7 At the login prompt log in by using the root privilege 4 5 Verifying Operation by Running Oracle VTS Oracle VTS is a diagnosis tool for verifying hardware operations and device connection statuses This section explains how to verify operation by using Oracle VTS Note Oracle VTS is installed in the Oracle Solaris OS pre installed version For details see the Oracle VTS ...

Страница 39: ...n of the TTY Keyboard Key Description of Operation Tab key Shifts the focus to another window For example when you press the tab key on the Control panel the focus highlighted part is shifted to the Status panel which is then framed by asterisks Arrow keys Moves between options in the panel Return Displays the menu This selects and applies an option or command on the menu 3 2 1 ...

Страница 40: ...e test results When the test program is stopped the number of test loops executed and the number of errors are displayed Confirm that there is no error 6 Press the Enter default escape character and period keys This key combination switches you from the domain console to the XSCF console 7 Type the fmdump command or the showlogs error command at the XSCF Shell Spacebar Checks or unchecks the check...

Страница 41: ...sing the fmdump or the showlogs error commands If an error is displayed see Section B 3 Using Status Commands on page B 3 9 Type the poweroff d 0 command at the XSCF Shell to power off the system 10 Set the mode switch on the operator panel back to Locked and hand the key to the system administrator XSCF poweroff d 0 ...

Страница 42: ...4 8 SPARC Enterprise M3000 Server Installation Guide March 2012 ...

Страница 43: ...tions Section A 1 The Server Views on page A 1 Section A 2 Operator Panel Overview on page A 5 A 1 The Server Views FIGURE A 1 shows a front view of the server FIGURE A 1 Server Front View Location Number Name Abbreviation 1 Fan unit FAN_A 0 2 Fan unit FAN_A 1 3 Operator panel OPNL 3 4 5 6 7 8 1 2 ...

Страница 44: ... RW DVD RW drive unit DVDU 5 Hard disk drive HDD 0 6 Hard disk drive HDD 1 7 Hard disk drive HDD 2 8 Hard disk drive HDD 3 Location Number Name Abbreviation 1 Power supply unit PSU 1 2 Power supply unit PSU 0 3 PCIe slot PCI 3 4 PCIe slot PCI 2 5 PCIe slot PCI 1 6 PCIe slot PCI 0 7 Rear panel Location Number Name Abbreviation 1 2 3 4 5 6 7 ...

Страница 45: ... shows a top view of component mounting locations in the server FIGURE A 3 Server Top View Location Number Name Abbreviation 1 Motherboard unit 1 a XSCF unit 1 b CPU 1 c DC DC converter 1 2 3 4 5 12 1 a 14 15 16 6 7 13 17 8 9 10 11 1 b 1 c ...

Страница 46: ...er supply unit PSU 1 14 Memory slot DIMM MEM 02A 15 Memory slot DIMM MEM 02B 16 Memory slot DIMM MEM 03A 17 Memory slot DIMM MEM 03B These components are fixed to the motherboard unit There are four types of CPU DC DC converters on MBU_A_5 and MBU_A_6 have different shapes The abbreviation of the motherboard unit varies according to the type of CPU mounted Motherboard Unit CPU Frequency Cores MBU_...

Страница 47: ... panel is located at the center on the front of the server While the system is running the Power LED and the XSCF STANDBY LED green should be on and the CHECK LED orange should not be on If the CHECK LED is on search the system logs to determine what is wrong The three LED status indicators on the operator panel show the following General system status System problem warning System fault location ...

Страница 48: ... During startup the firmware toggles the front panel LEDs on and off to confirm that each one is working correctly After that the front panel LEDs operate as described in TABLE A 2 Location Number Component 1 POWER LED 2 XSCF STANDBY LED 3 CHECK LED 4 Power button 5 Mode switch key switch 1 2 3 4 5 ...

Страница 49: ...gress after power was turned on CHECK LED Amber Indicates that the server has detected an error This is sometimes called a locator On An error that hinders startup was detected Off Normal or power is not being supplied Blinking Indicates that the unit is a maintenance target TABLE A 3 Switches on the Operator Panel Switch Name Description of Function Mode Switch key switch This switch is used to s...

Страница 50: ...cessing is executed for a domain before the system is powered off If the server is being powered on the power on processing is cancelled and the server is powered off If the server is being powered off the operation of the power button is ignored and the power off processing is continued In normal operation the server is powered on only when the computer room environmental conditions satisfy the s...

Страница 51: ...s This section describes problems related to installation and their solutions TABLE B 1 Common Installation Problems Problem Solution No power to the server Make sure that the power cords are firmly connected to both the power supply units of the server and the input power source Make sure that the power supply units of the server are firmly mounted If a UPS is connected make sure that the server ...

Страница 52: ...ency such as smoke or flames coming from the server immediately stop using the server and turn off the power supply Regardless of the type of business give top priority to fire prevention measures TABLE B 2 Types of Troubleshooting Methods Troubleshooting Method Description Check LEDs The LEDs on the operator panel indicate any system or hardware error detected during initial diagnosis or system o...

Страница 53: ...he power cord clamp and disconnect the cable see FIGURE B 1 FIGURE B 1 Power off Method B 3 Using Status Commands The following commands are described in detail in this section Using the showhardconf Command on page 4 Using the showlogs Command on page 7 Using the showstatus Command on page 7 Using the fmdump Command on page 8 ...

Страница 54: ...ribed below Beside a unit failed or degraded placed an asterisk indicating the locating fault Faulted The component is faulty and is not operating Degraded The component is operating However either an error has been detected or the component is faulty As a result the component might be operating with reduced functionality or performance Deconfigured As a result of another component s faulted or de...

Страница 55: ...01M3 93T2950EZA CE6 4145 473b3c23 Type 1A Size 1 GB MEM 0B Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b2918 Type 1A Size 1 GB MEM 1A Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b28af Type 1A Size 1 GB MEM 1B Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020 223b28af Type 1A Size 1 GB MEM 2A Status Normal Code 7f7ffe00000000004aEBE10RD4AJFA 5C E 3020...

Страница 56: ...operty pci Card_Type Other PCI 3 Name_Property pci Card_Type Other OPNL Status Normal Ver 0101h Serial PP082202R8 FRU Part Number CA07082 D911 A1 541 3306 01 PSU 0 Status Normal Serial EA08260208 FRU Part Number CA01022 0720 03C 300 2193 03 Power_Status On PSU 1 Status Normal Serial EA08260210 FRU Part Number CA01022 0720 03C 300 2193 03 Power_Status On FANBP_B Status Normal Ver 0101h Serial PP082...

Страница 57: ...ulty or degraded FRU in the server The displayed FRU information includes an asterisk which indicates the location of the problem and any of the following states after Status Normal The component is operating normally Faulted The component is faulty and is not operating XSCF showlogs error Date Jun 17 13 46 31 JST 2008 Code 60000000 cd01c701 0164010100000000 Status Warning Occurred Jun 17 13 46 31...

Страница 58: ...log files managed by the module called Fault Manager This example assumes there is only one fault B 3 4 1 fmdump V Command You can obtain information in more detail with the V option as shown in the following example At least three lines of new output are delivered by the V option The first line is a summary of the information that you have seen before in the console message including the timestam...

Страница 59: ...omponents you would see two lines here with 50 on each line The FRU line declares the part that must be replaced to return the server to a fully operational state The rsrc line identifies the component taken out of service as a result of this fault B 3 4 2 fmdump e Command To obtain information on the error that caused a failure use the e option as shown in the following example fmdump e TIME CLAS...

Страница 60: ...B 10 SPARC Enterprise M3000 Server Installation Guide March 2012 ...

Страница 61: ... page C 6 This is equivalent to Section A 1 The Server Views on page A 1 When using the DC power supply model refer to the content described in this appendix Section C 3 Showhardconf Command on page C 7 This is equivalent to Section B 3 1 Using the showhardconf Command on page B 4 When using the DC power supply model refer to the content described in this appendix Note The content not mentioned in...

Страница 62: ...e values in the following table are the maximum power values for the server in its maximum configuration The actual values vary depending on the system configuration C 1 2 Power Cord Specifications TABLE C 2 lists the power cord specifications of the DC power supply model TABLE C 1 Electrical Specifications Item Specifications CPU 2 75 GHz CPU 2 86 GHz Input voltage 48 Vdc 60Vdc Number of power co...

Страница 63: ...t protective devices between the DC power supply equipment and the M3000 server One overcurrent protective device is required for each power supply line The overcurrent protective devices must comply with the following specifications Current rating 30 A Voltage rating at least 65 Vdc Operation type Immediate shutdown type however overcurrent protective devices should not operate against 1 ms rush ...

Страница 64: ...GURE C 2 Power cords with a dual power feed connection FIGURE C 3 To connect the power cords in a redundant PSU configuration to the same DC power supply connect each power cord independently to its own outlet FIGURE C 2 Power Cords With a Redundant PSU Connection To connect the power cords in a dual power feed configuration connect each power cord separately to each DC power supply equipment PSU ...

Страница 65: ...he power supply equipment must be correctly grounded Confirm that the grounding prong is connected to the positive bus on the battery box The grounding resistance must not be greater than 10Ω The grounding method varies by the building where you install the server Make sure that the facility administrator or a qualified electrician verifies the grounding method for the building and performs the gr...

Страница 66: ...ly model refer to the content described in this appendix FIGURE C 4 shows a front view of the DC power supply model FIGURE C 4 Server Front View DC Power Supply Model FIGURE C 5 shows a rear view of the DC power supply model Location Number Name Abbreviation 1 Fan unit FAN_A 0 2 Fan unit FAN_A 1 3 Operator panel OPNL 4 CD RW DVD RW drive unit DVDU 5 Hard disk drive HDD 0 6 Hard disk drive HDD 1 7 ...

Страница 67: ...rdconf Command on page B 4 When using the DC power supply model refer to the content described in this appendix The showhardconf command displays the following information about each FRU Current configuration and status Number of installed FRUs Domain information Location Number Name Abbreviation 1 Power supply unit PSU 1 2 Power supply unit PSU 0 3 PCIe slot PCI 3 4 PCIe slot PCI 2 5 PCIe slot PC...

Страница 68: ...of another component s faulted or degraded status the component is not operating The component itself is not faulted or degraded Maintenance The component is under maintenance A deletefru 8 replacefru 8 or addfru 8 operation is currently underway Normal Operating normally On the DC power supply model the showhardconf command output for the CPU and the power supply unit section is as shown in the e...

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